• 2.0 out of 5 stars

    Great earphones if they didn't stop working

    • Written by Joana L from Cambridge

    Got my first ones for the first time around two years ago and they didn't work straight out of the box (they wouldn't even turn on), went to Apple and got them replaced right away. All good after that, amazing sound quality, fast charging is a great feature and after getting used to the wire around the neck I pretty much loved them. However, they have now stopped working properly, I can't turn them on or if I manage to do so (after way to many tries) then I struggle to turn them off. Since they're out of the warranty period Apple doesn't replace them and I'd have to pay £70 to do so which (after looking for other earphones) I was considering to do so, until I read these other reviews! It seems to me that these earphones are all faulty and Apple is not really trying to fix the product, instead keeps selling these and hopping that they'll work until they're out of the warranry period so we have to pay to get them replace. I guess that's one way of getting rid of all your faulty beats x.
    Fair to say I'm not impressed with these, Beats should be associated to a certain quality standard, I have my powerbeats for about 4 years now and they are amazing truly lived up to Beats quality (I used them all the time to workout), these ones however definetly have some hardware issues and I'm not going to give them a third chance.

  • 2.0 out of 5 stars

    Problems outweigh the benefits

    • Written by Alexander D from London

    When they work they're great (hence the second star), but...

    I bought these 9 months ago. Since then they have broken three times, and the most recent replacement set I was given lasted only three weeks before breaking again yesterday. At this stage it feels like I spend more time having them repaired than actually wearing them! I have a couple of friends who own the same make and they have both encountered the same issues so I'm afraid this seems to be a defective product. HonestIy, I wouldn't buy them again.

  • 2.0 out of 5 stars

    Started so well

    • Written by Freyja P from Woking

    Received these September 2018, very comfortable, sound quality great, battery life great.

    Until they stopped working in February 2019. After searching online for possible reasons it seems that it is a common fault and many people have the same issue. I am now concerned that they will break again outside of my warrantee. Safe to say I would not buy these ever again or recommend anyone to buy these as they should last more than 6 months.

    The only positive on sending them off for repair was that it was easy to do with a quick turnaround.

    1 of 1 people found this useful

  • 2.0 out of 5 stars

    Superb BUT...

    • Written by Kateřina D from Opava

    Bought these with my iPhone in December 2017, sound amazing, battery life more then enough even for my long plane travels (8h really who needs more on a day to day basis?) and if it was more then enough to just plug them in for 5 minutes and voala! Also i do work often (on my laptop) in a noisy environment such as busy coffee shops, and do lot of flying and hat down BeatsX did and amazing job canceling the noise and made it easy just to sink in the tones and music. ANYHOW right in March 2018 (after 4 months of daily using) right ear stopped working, what a shame so I did contacted apple and with no problems they did replaced them for me with a new ones. Beginning of December guess what? Again the exact same problem (after 8 months of daily using) unfortunately they were one month out of one year guarantee. I would have to pay 75£ for replace/fix and that's just no-no for me if they disappointed twice in a year with the same problem... No thanks. Especially for that price, come on I would expect they will last at least 2 years. I really don't think they are reliable and worth for this price. For me Beats in the future... I don't think so. Will be looking for a different brand. While they were working 5* honest. But the time they actually worked...

    25 of 26 people found this useful