Service and support from the people who know your Apple TV best.

Because Apple makes the hardware, the operating systems and many applications, our experts understand how everything works together and can help resolve most issues in a single conversation.

Enjoy up to 2 years of peace of mind when you buy the AppleCare Protection Plan for Apple TV.

The AppleCare Protection Plan for Apple TV provides up to two years of expert technical support and additional hardware service options from Apple.1 When you purchase the AppleCare Protection Plan, you get direct access to Apple expert technical support2 for questions on a wide range of topics, including tvOS, iCloud, AirPlay and more. You can even get local repair service when you visit other countries around the world.

AppleCare Protection Plan benefits are in addition to a consumer’s rights to a free-of-charge repair or replacement, by the seller, of goods that do not conform with the contract of sale. Under English law, consumers have up to six years from the date of delivery to exercise their rights; however, various factors may affect your eligibility to receive these remedies. For details, click here.

Up to 2 years of Apple-certified service and support coverage
24/7 priority access to technical support

One stop for support

Minimise the amount of time without your Apple TV with Express Replacement Service

Because Apple designs Apple TV and tvOS, you get a truly integrated system. And only the AppleCare Protection Plan provides one-stop service and support from Apple experts, so most issues can be resolved in a single call.

  • 24/7 priority access to Apple experts
  • Express Replacement Service
  • Local Apple hardware service when travelling around the world
  • Use with a Mac or PC

Additional Apple hardware service
options

Get local Apple hardware service when travelling around the world

The AppleCare Protection Plan provides local Apple hardware service options around the world, both parts and labour, from Apple-authorised technicians.

Service coverage includes:

  • Your Apple TV
  • AirPort3
  • Included Siri Remote and power lead

Software support

Get direct access to Apple experts for connection support and more

Whether you’re sitting in the comfort of your home or office or on the go, you can get direct access to Apple experts for questions on a wide range of topics, including:

  • Setting up Apple TV and connecting to your Wi‑Fi network and iCloud
  • Renting and purchasing films from the iTunes Store
  • Using AirPlay to play content from iPhone, iPad, iPod touch or Mac on your HDTV
  • Connecting to additional services such as Netflix and more

How to buy

  1. Purchase the AppleCare Protection Plan with your new Apple TV.
  2. Or buy it within 12 months of your Apple TV purchase:
    • Online (requires you to verify your serial number)
    • At an Apple store (serial number is required)
    • By calling 0800 107 6285 (serial number is required)

Additional Support

Get support by phone or chat,
set up a repair and more.

Find your Apple Support phone number here.

Contact Apple Support

Get support for all of your
Apple devices in one app.

Get the Apple Support app