AppleCare+ for HomePod

AppleCare+ for HomePod is an insurance product that provides up to two years of expert telephone technical support1 and hardware coverage,2 including up to two incidents of accidental damage, each subject to a £29 excess fee.3 In addition, you’ll get 24/7 priority access to Apple experts via chat or phone. Coverage begins on your AppleCare+ purchase date.

AppleCare+ benefits are separate from a consumer’s right to a free-of-charge repair or replacement, by the seller, of goods which do not conform with the contract of sale. Under English law, consumers have up to six years from the date of delivery to exercise their rights; however, various factors may impact your eligibility to receive these remedies. For more details, click here.

One stop for expert technical support

Because Apple designs HomePod and Siri, HomePod is a truly integrated system. And only AppleCare+ provides one-stop service and support from Apple experts, so most issues can be resolved in a single call.

  • 24/7 priority access to Apple experts via chat or phone
  • Express Replacement Service
  • Local Apple hardware service when travelling within Europe

Additional Apple hardware coverage

With AppleCare+, you get repair or replacement coverage for your HomePod, which includes up to two incidents of accidental damage, each subject to a £29 excess fee. Coverage includes the following:

  • Your HomePod

Software support included

You can call or chat and get direct access to Apple experts for questions on a wide range of topics, including:4

  • Using AirPlay 2
  • Connecting to wireless networks
  • Questions about Home apps

Important notes

Purchase AppleCare+ with your new HomePod. Or buy it within 60 days of your HomePod purchase:

  • Online (requires you to verify your serial number and run a remote diagnostic)
  • At an Apple Store (inspection of HomePod and proof of purchase are required)
  • By calling 0800 107 6285 (requires you to run a remote diagnostic and provide proof of purchase)

See AppleCare+ Terms and Conditions for complete product details.