• 1.0 out of 5 stars

    Seriously, Do Not Buy

    I guess I'm one of the lucky ones cuz it took a whopping 2.5 years for mine to fail. And when (not if) this product fails, Apple will do absolutely nothing to help you recover your data. I don't understand what happened to Apple over the past 3-5 years. I actually still have my first generation time capsule that is functional, yet slower and only 500GB. Like others have noted, this newer version is just designed to break down. The Wifi setup is also not intuitive, it can give you a green light and tell you everything is fine, yet there is no functioning internet...I end up randomly changing different settings until it works.

    I understand some may just want to get it in hopes of a seamless Apple ecosystem, as well as to do backups wirelessly. So if you must, I highly recommend just getting an Airport Extreme and using the extra money to get a reliable external hard drive that you can hook up via USB cable. You could also go for the cheaper 2TB Time Capsule, but note that once the hard drive fails, you also won't be able to recognize anything attached via USB. All in all, none are ideal options. The only reason I haven't totally given up is because it is nice to have my iTunes library always available on the wifi system for my Sonos speakers, but I'd imagine every single alternative solution is better than Apple's offering right now. Seriously, do not buy.

    16 of 17 people found this useful

  • 1.0 out of 5 stars

    Broken Fan after 14 months caused overheating.

    I bought my time capsule 14 months ago. Product was fine except for intermittent dropped wireless connections. The reason I am giving it 1 star is that the fan broke after only 14 months (just out of warranty), and the unit started overheating. Most importantly, there are many reports online of overheating and fan failures. If I felt like my experience was just bad luck, I would give a higher rating on the assumption that it was just a bad unit. The bottom line is that I paid $399 plus tax for a product that lasted just over a year. Stay away from this one.

    14 of 14 people found this useful

  • 1.0 out of 5 stars

    expensive paperweight

    After struggling through set-up, it worked for several months, then needed reboot. After reboot, it worked for several months, then needed reboot. After reboot, it worked for several months, then needed reboot. After reboot, it worked for several months, then needed reboot. Getting the idea??

    It is recognized in AirPort Utility (I had it placed a few feet from my laptop), I can go through the setup process, but the drive won't connect with Time Machine. I've had enough frustration so I gave up on it and got a larger USB portable drive (although not as convenient as the wi-fi connection, it was a third of the cost of the Time Capsule). Plus, no rebooting every so often.

    Although I've never had issues with the Mac laptops I've owned, I supplemented Time Machine with third (CCC) party software, since this $400 kick in the you-know-what reduced my trust in Apple products.

    32 of 37 people found this useful

  • 1.0 out of 5 stars

    DESIGNED TO FAIL

    The HDD went bad and since the TC was no longer under warranty, I purchased a new HDD with the intention of replacing it myself. I purchased the exact same HDD as was in there from the factory. The electronics inside are designed as to unnecessarily require the removal of several plugs in order to remove the HDD. The circuit board connections on two of the three wires that must be removed do not actually have connectors (the indicator light and the cooling fan). They have extremely delicate and extremely small individual connections on the circuit board (seven total) and of course, I broke connectors on both while trying to remove the wires from the circuit board. To avoid this problem, Apple could have simply made the wires longer so they could be moved aside far enough to remove the HDD, or they could have routed the wires differently to eliminate the potential problem altogether. Currently, the TC is working, however I have no indicator light (not that big of a deal) and I have no cooling fan (this causes an error in AirPort Utility). To hopefully keep it from overheating, I left the bottom cover off and now have the TC standing upside down to allow the heat to escape (I'm sure it's just a matter of time before the heat is too much and it burns out, which leaves me with the choice of spending yet another $400 or going with another brand). I'm very disappointed with Apple on this one!

    30 of 33 people found this useful

  • 1.0 out of 5 stars

    Reboot and overheating errors.

    Had the unit a few months and it started dropping connections with the internet and local machines. DIscovered the indicator on the front was Yellow all of the time.

    Used the Airport app on my Mac to find out it was overheating all of the time and forcing near constant reboots. This unit was not running in a hot or closed location.

    I called for support and the rep asked what I did to break the unit because no one ever has problems with it. He then told me that my problem was customer created and I did 't qualify for support!!!

    Between this and my $300 beats wireless headphones breaking maybe buying 'Apple' products isn't such a good idea anymore...

    56 of 62 people found this useful

  • 1.0 out of 5 stars

    Keeps getting worse

    Half the distance of my old router and I have never been able to read files on any USB drive I attached not to mention that the USB port is USB 2.0 in 2016 so Apple could make an extra nickel on us.

    As of Yosemite, OS X/Max OS doesn't even see the drive.

    27 of 34 people found this useful

  • 1.0 out of 5 stars

    drops connection all the time

    it does not work anymore. cannot access the disk. It works just as router. I did try to reset but it works for about 5 minutes and the problem comes back!

    39 of 45 people found this useful

  • 1.0 out of 5 stars

    Extremely difficult to configure

    I am so disappointed. Having been a very big fan of apple products I have recently opted to use the airport timecapsule to both act as my time machine back up and router. Basically non of my non-apple wireless products will connect to the internet, ( Bose Soundtouch and 4 TVs -Smasung and Sony) . I believe there is one 'big IP conflict' going on, but i just don't have the technical skill to solve the problems, so its been an extremely expensive mistake to drop my simple, but very effective Tricolor router, for the Apple product. If anyone is considering this produce and isn't fully technically competent int he filed of IP address processes etc then don't!!

    33 of 44 people found this useful

  • 1.0 out of 5 stars

    drive is failing

    noise is getting louder and louder every week;..its going to fail any time now !!!

    39 of 54 people found this useful

  • 1.0 out of 5 stars

    Expensive and lousy :(

    This will be short. Mine lasted a year, failed for no conceivable reason. I won't buy it again...why would I?!

    It's a POS, save your money, buy something for 1/10th the price.

    44 of 56 people found this useful

  • 1.0 out of 5 stars

    Fails in 3 years: hard drive and now router function

    A couple months ago the hard drive failed and only 3 years after purchase, and now lately the router itself fails. Perhaps routing fails because running without a working hard drive, but unlikely. The strict limitations of managing this devices, limited capabilities, and lack of updates, make me never want to see one of these again. There hasn't been an update since I bought this one, so not sure why Apple doesn't update this device regularly - at least let me buy a new one with better features and a better hard drive. If you expect superior products from Apple, which is reasonable, this is not one of them.

    51 of 60 people found this useful

  • 1.0 out of 5 stars

    Poor range & Inconsistent connection:

    In order to maintain connectivity you will find yourself cycling wifi on and off on your devices throughout the day. Better to use something else or wait until Apple corrects whatever is wrong with the firmware on these.

    147 of 157 people found this useful

  • 1.0 out of 5 stars

    Intermittent shutdown problems...Latest version has engineering problems!

    I have had Apple routers and Time capsules for many years and until recently the experience has been mostly good. However, that said, I am very disappointed with the performance of my second 3TB TC purchased in late 2014. I have had to return and exchange it twice now and am currently "testing" the third unit.

    It would appear there is a serious hardware or firmware problem that leads the device to power down intermittantly. It can power down once or twice a day sometimes, or may go for a week or more just fine then quite. The only way to reset it is unplug and replug the power cable and it sputters back to life.

    The sign of failure, apart from the obvious is the LED light goes off (while still plugged in).

    Apple have been pretty good and quick about providing a new unit. I am surprised though they cannot seem to read or access the TC diagnostics on board which supposedly get sent back to the mother ship also? Looking into the logs it is, and should be possible for the techs to see if thermal or other factors tripped the unit OFF.


    Oh well..I'll continue testing #3 and hope for the best this time. I think its most likely the latest engineering version thats at fault. Its worth noting my original 3TB TC purchased in 2010-2011 works just fine and has never given any problems.

    206 of 223 people found this useful