• 1.0 out of 5 stars

    Bugs, errors and poor customer service.

    The first problem I had was error messages after each backup saying that x number of files could not be copied (The software interface is very basic so there's no clear way of telling which files these are). I contacted support who suggested formatting the drive and starting again. I did this, waited 2 days for the 5TB drive to backup again. Then after a few more successful backups the problem returned. I tried the whole process once more with the same result, and after a few more times the backup will not even start. The last I have heard from their email-only customer support is that they are "trying to solve my problem".... That was over 6 months ago, and I have been trying to contact them repeatedly since then, with no reply whatsoever. This is definirely one to avoid.

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Lost all the data

    When I was going to backup all my data, it gave me an error and the backup process stopped in the middle. Somehow, it made some of my very valuable data unreadable. Thanks for nothing bros.

  • 1.0 out of 5 stars

    Data Backup 4.0 is Very Slow

    Data Backup is fine - except it is very slow. It starts out backing up full speed of the drives involved, then after 3 or 10 minutes, it drops to 1/5th full speed! Simply moving the mouse or clicking on anything brings the transfer back to full speed.

    I have changed settings in System Preferences to try and fix this - all without any effect.

  • 1.0 out of 5 stars

    Program does not work

    I obtained this software with an external drive to create a bootable clone for my iMac. Unfortunately, it created a clone that could not be booted. When I attempted to open the software back up to see what went wrong, it would not open. I uninstalled, reinstalled and tried again. Same thing. So I uninstalled and reinstalled a third time and again found the program would only open immediately after installation, but failed to open every time after that.

    I contacted customer support who gave me about a twelve step process to get them screenshots (remember that I cannot open the program), then uninstall and reinstall in a very specific way by manually deleting some files and saving others, and downloading from a different site. Who has time for this nonsense? There are better options out there. I bought a new program that worked as advertised. I will never buy anything from Prosoft again.

    6 of 6 people found this useful

  • 4.0 out of 5 stars

    Been waiting 15 years for this

    A backup program that compresses files, maintains the folder structure, and and isn't required to get your data back (compression makes tar files which pretty any OS can unpack). The only reason I don't give it five stars is I wish I could set it to email me when the backup was done without trying to unravel this weird scripting thing it has.

    2 of 2 people found this useful

  • 5.0 out of 5 stars

    TOTALLY worth it!

    I've had this program for over 8 years and it's a piece of cake to use.
    AND their customer support is totally on it and responds right away if you have any problem.
    Who could ask for more?

    (How the only button on the interface, which has the words "Start Now" over it, would confuse someone because it has a metallic arrow that points left inside it, is completely beyond me.)

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    BEWARE this does NOTHING for you except steal your money and time!

    I don't know where these enthusiastic reviews come from but this is the by far the WORST App I ever had on my MAC and I am working with computers since now 30 years.
    Unfortunately, I purchased the program because of the many 5 stars reviews.
    What is this software able to do at all?
    First the usability is a nightmare! Beware this is the oddest scheme I ever seen.
    Did a twelve year old program this?
    Just one example the Start Arrow button points BACKWARDS to the left.
    Well in Western culture this means BACK and not forward to the next step.
    I did first a simple copy all task which worked, well you can do this with drag and drop.
    So say \folder1 to external hd drive \root
    Resulted in source\folder1 and external\folder1
    Tried a SYNCHRONIZE task on this backup
    Say sync \folder1 to hd external\
    You would expect that the soft recognizes that there is a folder1 in the root of external already and compares.
    Well what it does is that it copies i.e. your HIDDEN TRASH bin into your external drive and all subfolders WITHOUT the folder1 level.
    Great job folks! Why did I specify folder1 for sync then??
    Next try select folder1 or a subfolder in the external drive as your destination.
    SURPRISE the program does not show you any of your subfolder choices in the menue.
    This program is a JOKE and not worth A PENNY.

    9 of 14 people found this useful

  • 5.0 out of 5 stars

    A great back-up to Time Machine, with awesome support

    I wanted something easy to use that would give me what Time Machine delivers together with a bootable copy. It does all of that for very little cost with email support that is genuinely like phoning through to people in your own IT department to just help you through. Totally stunning value.

    0 of 2 people found this useful

  • 5.0 out of 5 stars

    Great Product

    Data Backup 3 is easy to use and the technical support is excellent.

    1 of 3 people found this useful

  • 5.0 out of 5 stars

    Great Great Product

    When Data Backup first came out, I bought it at a Mac World convention, and this was years ago. I've kept using it ever since. I make clone drives, and have had to use them after a couple of drive failures. DB has always worked as well as it could work for the clone process. It does a lot more than cloning and I admit I haven't used those, but they look easy to set up if that's what you want to do. What I feel is truly exceptional about the Pro Soft company is their tech support. You call on the phone, you get someone almost immediately, and they help you solve whatever the issue might be. I can say without reservation that their customer support service is the absolute tops of any software company I have ever dealt with, and this has been consistently true since Day 1 when I first bought the product. This alone is worth the price.

    1 of 3 people found this useful

  • 5.0 out of 5 stars

    Excellent support

    I believe the true test of a product is not only how well it works but how well it is supported when something goes wrong.

    I created an issue by deleteing my cache using mackeeper to allegedly clean up my system. Anyway it broke databackup.

    Prosoft support was very responsive and had the issue diagnosed and resolved as soon as I provided them with the information they required.

    42 of 43 people found this useful

  • 1.0 out of 5 stars

    The ice age of backup programs

    Slow takes on new meaning. Gave up trying to configure a backup.

    40 of 51 people found this useful

  • 5.0 out of 5 stars

    Nice Product and Great Support

    I will echo the comments of those below. The product just works. With Time Machine on the Macs it is easy to take backups for granted. but hardware still fails. With more and more of our lives stored digitally, do you really want to lose those baby pictures or that sound file of your grandfather telling the family stories? Maybe you can get it back with Time Machine, but an photographer/film maker friend spent almost a week with Apple on the phone recapturing his business works and files over the past ten years. Why not have a external drive and at least a weekly backup? Most of us can lose a week of files (or find them with TM) but years?

    And these guys spend enough time on the phone to solve the problem not just "take two reboots and call me in the morning."

    57 of 58 people found this useful

  • 5.0 out of 5 stars

    Good product with GREAT tech support.

    ProSoft Data Backup 3 works very well for me, especially after I contacted tech support by phone, and asked them to help set up a clone backup that would run automatically, each time I connected my external hard drive. Their help was thorough, unhurried and amazingly educational. They also sent a follow up email with the instructions I had been given over the phone. Impressive!

    26 of 30 people found this useful

  • 5.0 out of 5 stars

    Good Product Great Support

    Data Backup v. 3 has performed quite well as did its predecessor v. 2. I have been using Data Backup prior to Time Machine and saw no reason to stop after reviewing the capabilities of each. But the real difference in most of back up software is the support. ProSoft support service is among the best. After six years of using both Data Backup and Drive Genius I have found their support timely and thorough. The support personnel stay with you until the problem is solved.

    So there may be cheaper applications out there to accomplish the same thing that Data Backup does but I will guarantee that when you really need to retrieve the backup or need a special backup you will wish you had bought from ProSoft since you are unlikely to get any support from any other vendor.

    26 of 27 people found this useful

  • 5.0 out of 5 stars

    Data Backup 3 and support

    I chose Data Backup 3 out of frustration with Synchronise Pro X. While it doesn't have all the customisation features, it does what it does do very well, and that is to backup my data without me having to worry about it.

    I quickly encountered a problem with copying to an external drive attached to another iMac on my home network. It would copy all files every time rather than copy only the files which had changed. With more than a little trepidation, I contacted ProSoft support. They were excellent. After a couple of emails, my problem was solved.

    I wish all companies had support organisations that worked this well to support their customers.

    34 of 35 people found this useful

  • 5.0 out of 5 stars

    Great Backup Software

    I purchased my Max a couple of years ago. I tried using Time Machine for backups but had nothing but trouble with no help from local Mac stores. I found a review of Data Backup 3 at Macworld. I tried it and it works great! It has an easy to use interface and the support is fast and helpful.

    31 of 32 people found this useful

  • 5.0 out of 5 stars

    Prosoft Data Backup & support

    The Prosoft Data Backup 3 is an excellent product. It does what it is suppose to do, and more. Their product Drive Genius is also very good as a disk diagnostic and repair tool. But their customer service is the best feature of all. I had a bad, bad disk failure. I E-mailed them when not knowing i thought there was a chance it may be related to a ProSoft product. Recrived a prompt reply that enabled to determine that I had an obscure hardware problem, not a software or app. problem. When desperate Prosoft engineering certainly helped me out of a hole.

    30 of 32 people found this useful

  • 5.0 out of 5 stars

    Excellent Backup Utility

    I have used this prodcut for a number of years and it has become one of my most trusted utilities for preserving my data. Version 3.X did have some issues with Snow Leopard but they seem to have resolved most of them.

    I had a couple of issues with 'executor" in the past and both time John (support heroe) provided resolution. Support is excellent, timely, and very professional.

    A must have backup utility

    21 of 22 people found this useful

  • 5.0 out of 5 stars

    Excellent Customer Service

    Data Backup is a great product and I am extremely satisfied with their customer service.

    21 of 22 people found this useful