Buy iPhone 11

Frequently Asked Questions

  • The iPhone Upgrade Program is the easiest way to get a new iPhone every year, as well as the security and protection of AppleCare+. You can purchase iPhone XS, iPhone XS Max, or iPhone XR with the iPhone Upgrade Program on apple.com, using the Apple Store app, or at an Apple Store.

    Learn more about the iPhone Upgrade Program

  • In most cases, if you purchase an iPhone on apple.com or at an Apple Store, you can activate it later. However, certain special offers or discounts may require that you authorize activation with your carrier at the time of purchase.
  • “SIM-free” means your iPhone doesn’t ship with a carrier nano-SIM. The SIM-free iPhone sold on apple.com and at the Apple Store is unlocked. That means you can use a nano-SIM or eSIM from any carrier that provides service for iPhone.*

    If Sprint is your carrier, you’ll need to get a new nano-SIM card in order to activate your iPhone XR.

    * Use of eSIM requires a wireless service plan (which may include restrictions on switching service providers and roaming, even after contract expiration). Not all carriers support eSIM. Use of eSIM in iPhone may be disabled when purchased from some carriers. See your carrier for details. To learn more, visit https://support.apple.com/kb/HT212780.
  • eSIM technology allows you to add a cellular plan to your iPhone without using a nano-SIM card. Activating an eSIM will require scanning a valid QR code distributed by a wireless carrier, or signing up for a participating plan through a wireless carrier app.*

    * Use of eSIM requires a wireless service plan (which may include restrictions on switching service providers and roaming, even after contract expiration). Not all carriers support eSIM. Use of eSIM in iPhone may be disabled when purchased from some carriers. See your carrier for details. To learn more, visit https://support.apple.com/kb/HT212780.
  • Carrier-activated models of iPhone XR purchased from Apple come with a physical nano-SIM, which will be used to activate your wireless account. To activate the eSIM on your new iPhone, please contact your carrier once you receive it.*

    * Use of eSIM requires a wireless service plan (which may include restrictions on switching service providers and roaming, even after contract expiration). Not all carriers support eSIM. Use of eSIM in iPhone may be disabled when purchased from some carriers. See your carrier for details. To learn more, visit https://support.apple.com/kb/HT212780.
  • Nearly all iPhone models sold on apple.com are “unlocked” — which means your iPhone isn’t tied to a single carrier. If you choose carrier financing from AT&T or Verizon, your iPhone will be tied to your carrier, which may also include limitations on the eSIM.*

    * Use of eSIM requires a wireless service plan (which may include restrictions on switching service providers and roaming, even after contract expiration). Not all carriers support eSIM. Use of eSIM in iPhone may be disabled when purchased from some carriers. See your carrier for details. To learn more, visit https://support.apple.com/kb/HT212780.
  • The iPhone models for AT&T, T-Mobile, Sprint, and Verizon are the same. If you choose to pay with an AT&T Installment Plan, your iPhone will be locked to the carrier. For details on network support, please see support.apple.com/en-us/HT204039.
  • iPhone 11 comes in three capacities: 64GB, 128GB, and 256GB. The term “GB” stands for gigabytes. The more gigabytes you have, the more content you can store on your iPhone, such as apps, games, photos, HD videos, music, and movies. If you have a large music or photo library or lots of apps, it’s a good idea to consider an iPhone with a larger capacity. If you rarely download apps or you don’t take many photos or videos, an iPhone with a smaller capacity may be better for you.
  • If you completed the carrier activation steps for AT&T, Sprint, T-Mobile, or Verizon when you purchased your new iPhone online, it will arrive ready to use. Just turn it on and follow the onscreen instructions to set it up. If you chose to skip carrier activation at the time of purchase, you’ll need to contact your wireless carrier or visit an Apple Store to enable cellular services. You can also set up your iPhone without a nano-SIM using Wi-Fi. You will need an active nano-SIM to enable cellular services.

    If you selected the SIM-free iPhone, you’ll need to insert your own nano-SIM card or obtain one from the supported carrier of your choice and activate it in order to use cellular services on your iPhone. If Sprint is your carrier, you’ll need to get a new nano-SIM card in order to activate your iPhone XR.

  • AT&T, Sprint, T‑Mobile, and Verizon are the national wireless carriers for iPhone in the United States. Apple.com and the Apple Store sell iPhone models for use on these networks. You can also purchase an iPhone from an authorized Apple reseller.
  • All iPhone models are world phones, so you can use them almost anywhere. Whether you are a GSM or CDMA network customer, you can roam internationally on GSM networks in over 200 countries or regions around the world. Availability of LTE data varies in some countries or regions and depends on carrier support for certain LTE radio frequencies. Contact your wireless carrier for more information regarding international roaming policies and rates.

    Information on iPhone support for LTE networks by carrier and country or region

  • Yes. When you buy your new iPhone online or in a store, you can trade in an eligible iPhone and get credit applied to your purchase.* You can also get an Apple Store Gift Card online or at an Apple Store when you trade in any eligible smartphone with Apple Trade In. And in either case, if your smartphone or iPhone is not eligible for credit, we’ll recycle it for free. No matter the model or condition, we can turn it into something good for you and good for the planet.
  • Open the Wallet app on your iPhone and tap Apple Card. Then tap the more button (…) in the top‑right corner and choose Card Information. You can then verify your identity using Face ID, Touch ID, or your iPhone passcode.
  • Yes. With Apple Trade In, you can trade in your eligible associated iPhone for an Apple Store Gift Card online or in an Apple Store. Please note that you will still be responsible for paying any remaining balance of your loan with Citizens Bank.
  • You can either pay for your new iPhone in full or pay monthly with carrier financing, iPhone Payments, and now Apple Card Monthly Installments. Your carrier service plan will be charged separately. Just choose the option that works for you.

    Learn more about options

  • All iPhone purchase options available on apple.com are also available at the Apple Store, except for SIM-free iPhone purchases with Apple Card Monthly Installments. You’ll also find additional purchase options in the store, which will allow you to add a line or create a new line with your wireless carrier.*

    * If Verizon is your wireless carrier, you can add a line or create a new line on apple.com.