How can we help?

We want you to have the simplest, easiest buying experience possible. But we know you might have a few questions. Read on for details about purchasing, shipping, checking order status, returns, and more.

Help yourself.

Check order status, track or change your order, return items and more.

Go to your order
  1. Shipping & Delivery

    • Delivery Time
    • Shipping Methods and Costs
    • Signature on Delivery
    • Shipping Restrictions
    • Problems With Your Shipment
  2. Your Account

    • Benefits of an Apple ID
    • Find or Reset Password
    • Manage Your Account
    • Privacy Policy
  3. Payment & Security

    • Payment Methods
    • Credit Cards
    • Apple Store Gift Card
    • Can I change my payment method?
    • Are my credit card details secure?
    • When will my credit card be charged?
  4. Viewing & Changing Orders

    • Online Order Status
    • Check Order Status
    • Track Shipments
    • Edit Your Order
    • Cancel Order
    • View or Print Invoice
  5. iPhone

    • Where to Buy
    • How long is my iPhone covered by Apple's warranty?
    • Using iPhone
  6. Shopping Experience

    • How to place an order
    • Redeem your e-coupon
    • iPod Accessory Compatibility
    • Saving Items for Later
    • Find a Reseller Store
  7. Gifting & Online Store Exclusives

    • Engrave Your iPod or iPad
    • Configure Your Mac
    • Gift Messaging
    • Gift Wrapping
    • Apple Store Gift Cards
    • Corporate Gifting and Rewards
  8. Apple Software

    • Older Versions of OS X
    • GarageBand Learn to Play
    • iWork
  9. Questions & Answers

    • Getting Started
    • Content guidelines
    • Following a Question
    • Voting for the Best Answer
    • Most interesting questions
  10. Policies

    • Privacy Policy
    • Terms and Conditions
    • Hardware Warranties
    • Site Terms of Use
    • Software License Information
  11. We keep you informed

    • How will Apple keep me informed of the progress of my order?
    • I have not received my order acknowledgement or shipment confirmation email.