Several maintenance technicians have arrived at a job site. But before they can start work, Entwistle needs to verify their credentials. He scans the barcodes on their ID cards, then uses the Sentinel app to review each worker’s qualifications, ensuring they are up to date. Entwistle then assigns each task to an expert with the necessary skills.
Out on the tracks, Entwistle uses the MyWork app to start each maintenance session. MyWork gives him a simple overview of all of the jobs his team needs to complete during that shift. By electronically delivering daily job schedules to over 14,000 maintenance staff members, MyWork has enabled them to complete over a half a million work orders to date.
MyWork clusters jobs by location, skills required, and opening and closing times. Using precise map coordinates, workers can find sites easily and finish jobs more quickly. Keeping trains running on time is one of the top priorities for Network Rail and MyWork helps them minimize interruptions.
At the end of a work shift, Entwistle’s team returns to the depot. “When we come back, I’ll use the MyWork app to close down a work order,” says Entwistle. “It’s how I tell the management what I’ve done, how long it’s taken me, and if there are any issues with that particular work.” By asking technicians if additional maintenance is needed, MyWork can add more repairs to the work order list, boosting track safety even further.
Network Rail is committed to reducing risks for its front-line maintenance technicians, vowing to get “everyone home safe every day.” It’s a promise that iPhone and iPad are helping the organization to keep.
Getting on board with iOS.
Network Rail has deployed iPad and iPhone across the organization, but it was the company’s leadership that first experienced the benefits of iOS. When they saw how a simple iPad app could replace the bulky paperwork needed for board meetings, they immediately sponsored the introduction of iPhone and iPad into other lines of business.
Now all technicians are using iPad and iPhone out on the track. Network Rail's in-house app development team has worked quickly and iteratively to build and deploy more than a dozen apps. The result - greater safety and efficiency for their teams and for Britain's railways.