Apple Retail Store

iPad mini and iPad with Retina display are now available for walk-in purchase on a first-come, first-served basis at your favourite Apple Retail Store. We can answer all your questions and set your new iPad up just the way you like.

Learn more about iPad

We’ll help you choose.

We can help you compare iPad models, discuss rate plans, and choose the iPad capacity that’s right for you.
Compare iPad models

We’ll get you set up.

Only the Apple Retail Store offers Personal Setup. We’ll show you some key features of your iPad, set up your email, and get you started with iCloud. We can even help you download apps from the App Store.

Come back for free workshops.

Come join us for free iPad workshops at your favorite Apple Retail Store. You’ll learn about iOS 6, built-in apps, iCloud, and the App Store. You can also find out about iMovie, GarageBand, and more.

We’ll make it easy to buy the right accessories.

Whether it’s a case, keyboard, or connector, we have all of the latest iPad accessories in store.

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Read frequently asked questions.

What you need to know when buying iPad.

Before You Arrive

Make sure your existing iPad is running the latest version of iOS.
Back up the data on your existing iPad to iCloud. For instructions on how to back up your iPad, read this Support page.
Create an Apple ID if you don’t already have one by visiting the Apple ID page.

What to Bring with You

Carrier account password, if you have one.
Your Apple ID and password.

Does the iPad include a warranty?

iPad comes with 90 days of complimentary telephone technical support. In addition, your iPad, its rechargeable battery, and all included accessories are covered against defects for a full year from the purchase date by a limited hardware warranty.

Can I extend the iPad warranty?

The AppleCare Protection Plan for iPad extends your service coverage to two years from the original purchase date of your iPad. You can call Apple’s award-winning technical support experts as often as you like and get your questions answered. They’ll answer questions about iOS, Apple iPad apps such as Mail, iMessage, and Calendar, and help you solve interconnectivity issues between your iPad and Mac or PC. And if you need repair service, we offer convenient service options.

Can I return my iPad if I change my mind?

If you are not fully satisfied with your iPad purchase, you can return your undamaged iPad within 14 days of purchase for a full refund. Learn more about Apple Retail Store purchase policies.