Find an Apple Retail Store
We’ll help you choose.
We can help you compare iPad models, discuss rate plans, and choose the iPad capacity that’s right for you.
Compare iPad models
We’ll get you set up.
Only the Apple Retail Store offers Personal Setup. We’ll show you some key features of your iPad, set up your email, and get you started with iCloud. We can even help you download apps from the App Store. Or join us for free workshops at your favorite Apple Retail Store. You’ll learn about iOS 7, built-in apps, iCloud, and more.
We’ll make it easy to
buy the right accessories.
Whether it’s a case, keyboard, or connector, we have all of the latest iPad accessories in store.
Frequently asked questions.
What you need to know when buying iPad.
Before You Arrive
Make sure your existing iPad is running the latest version of iOS.
Back up the data on your existing iPad to iCloud. For instructions on how to back up your iPad, read this
Support page. Create an Apple ID if you don’t already have one by visiting the
Apple ID page. What to Bring with You
Carrier account password, if you have one.
Your Apple ID and password.
Does the iPad include a warranty?
iPad comes with
90 days of complimentary telephone technical support. In addition, your iPad, its rechargeable battery, and all included accessories are covered against defects for a full year from the purchase date by a limited hardware warranty. Can I extend the iPad warranty?
AppleCare+ for iPad extends your coverage to two years from the original purchase date of your iPad and adds up to two incidents of accidental damage coverage, each subject to a HK$348 service fee. With AppleCare+ for iPad, Apple experts can help troubleshoot issues over the phone or at an Apple Retail Store. They’ll answer questions about iOS, Apple iPad apps such as Mail, iMessage, and Calendar, and help you solve interconnectivity issues between your iPad and Mac or PC. And if your iPad needs service under the plan, Apple technical support representatives can even set up a repair during the same call. AppleCare+ for iPad is just HK$688.
Can I return my iPad if I change my mind?
If you are not fully satisfied with your iPad purchase, you can return your undamaged iPad within 14 days of purchase for a full refund. Learn more about
Apple Retail Store purchase policies.