Apple Inc.
Apple Store Purchase Policies

Returns

If you are not satisfied with your purchase, return it with the original receipt and original packaging within fourteen (14) calendar days of the date of purchase. If the item is returned unopened, in the original box, we will exchange it or offer a refund based only on the original payment method. Apple will mail a check within ten (10) business days for cash, cash equivalent, and check transactions over $250. Except where prohibited, a 10% restocking fee will apply to any non-defective item that requires Apple to perform rework prior to resale; please ask a Mac Specialist for details. Please note the following:

• Opened software, memory, and other media can be exchanged for the same item, but cannot be returned for a refund.
• Custom-configured products, including any personalized iPod, cannot be returned or exchanged.
• Purchases made using a lease are subject to the terms of your lease agreement and cannot be returned.
• Non-Apple products are sold by Apple "as is." Consult the manufacturer for warranty terms and conditions.
• Products can be returned only in the country in which they were originally purchased.

Purchase Orders

Purchases made using a purchase order are subject to "Net 30" terms.

Pricing

Should Apple reduce its price on any Apple-branded product within fourteen (14) calendar days of the date of purchase, you may request a refund of the difference between the price paid and the current selling price. An original purchase receipt is required, and you must request your refund within fourteen (14) calendar days of the price reduction.

Export Notice

Apple products are subject to Canadian and foreign export control laws and regulations and must be purchased, sold, exported, reexported, transferred, or used in compliance with such export laws and regulations.

Gift Cards

For Apple Store Gift Card policies, please consult the back of your Apple Gift Card holder.

Gift Receipt Return Policy

Gift items purchased at a retail Apple Store can be returned with an original Gift Receipt within fourteen (14) calendar days of the date of purchase. If the item is returned in the original box, unopened, with the original packaging, we will exchange it or offer you an Apple Gift Card equal to the purchase price of the gift, including tax and any other fees. All other standard purchase policies outlined above apply.

Holiday Gift Return Policy

Gift items purchased at an Apple Store between October 31, 2007 and December 24, 2007, can be returned with an original Gift Receipt through January 8, 2008. If the item is returned in the original box, unopened, with the original packaging, we will exchange it. All other standard purchase policies apply.

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