Apple Products and New Zealand Consumer Law

When you purchase Apple hardware products, you will receive coverage from the Apple One-Year Limited Warranty. You can also obtain additional benefits by purchasing the optional AppleCare Protection Plan.

Should your product be defective, you can choose to make a claim under New Zealand consumer law, the Apple One-Year Limited Warranty or the optional AppleCare Protection Plan (whichever is applicable).

Non–Apple branded products purchased from Apple are also eligible for coverage under New Zealand consumer law, but are not covered by the Apple One-Year Limited Warranty or the AppleCare Protection Plan.

Summary of New Zealand consumer law, the Apple One-Year Limited Warranty and the AppleCare Protection Plan

  New Zealand consumer law Apple One-Year Limited Warranty AppleCare Protection Plan
Repair or replacement coverage for Defects present when or after customer takes delivery Defects arising after customer takes delivery Defects arising after customer takes delivery
Claim period A reasonable period from date of delivery until the failure becomes apparent One year from date of purchase Three years from date of purchase for Mac or Apple Display
Two years from date of purchase for Apple TV, iPad, iPhone or iPod
Cost of coverage Provided at no additional cost Included at no additional cost Available for additional cost
Who to contact to make a claim The seller Apple telephone technical support1 or Apple Authorised Service Provider Apple telephone technical support1 or Apple Authorised Service Provider
Included repair or replacement options Contact the seller for details Carry-in or mail-in service2 Carry-in or mail-in service; express replacement service for iPad and iPhone; or onsite service for desktops
Overseas repair or replacement Contact the seller for details Yes3 Yes3
Telephone technical support None 90 days from date of purchase Three years from date of purchase for Mac or Apple Display
Two years from date of purchase for Apple TV, iPad, iPhone or iPod

The above summary is subject to the full terms and conditions applicable to the Apple One-Year Limited Warranty and AppleCare Protection Plan. Copies of those respective terms and conditions are available at http://www.apple.com/legal/warranty/ and http://www.apple.com/legal/applecare/.

*This page has been prepared by Apple and its contents are not endorsed by any third party.

  1. Apple telephone technical support: 0800-692-7753.
  2. Availability of each option depends on the country in which service is requested and the location of an Apple Authorised Service Provider. Apple may also request that the customer replace components with readily installable parts.
  3. Apple may restrict service to the country where Apple or its authorised distributors originally sold the Apple product.

Apple Sales New Zealand
PO Box 912015, Auckland Mail Centre, Auckland 1142.

Summary of New Zealand statutory consumer guarantees

Your consumer guarantee rights under New Zealand consumer law operate alongside, and in addition to, your rights under the Apple One-Year Limited Warranty and the optional AppleCare Protection Plan.

Consumer guarantees in relation to goods Consumer guarantees in relation to services
The goods will be of acceptable quality. We will provide the services with reasonable care and skill.
The goods will be fit for a particular purpose. The services will be fit for a particular purpose.
The goods will match their description. The services will be provided within a reasonable time.
The goods will match the sample or demonstration model.  
You have title to the goods.  
You have undisturbed possession of the goods.  
There are no undisclosed securities on the goods.  

For Apple-branded goods, in addition to the above, we also guarantee that we will take reasonable action to ensure that facilities for repairs and spare parts are reasonably available for a reasonable time and that we will honour our Apple One-Year Limited Warranty and, where applicable, the AppleCare Protection Plan.

Under New Zealand consumer law, the remedy you are entitled to if a product fails to meet a consumer guarantee will depend on whether the failure to comply with the guarantee is serious or minor, and whether it can be fixed.

Minor failures to comply with a consumer guarantee can normally be fixed or resolved in a reasonable amount of time. In this case, the seller can choose to offer you a refund, replacement, repair or, in the case of services, resupply. If the seller does not fix the problem or takes too long, you may be able to get it fixed by someone else and recover the costs from the seller depending on the circumstances.

Serious failures to comply with a consumer guarantee cannot normally be fixed or resolved easily. In this case, you can choose one of the remedies set out below:

Remedies for serious failure with goods Remedies for serious failure with services
Return the product and ask for a refund. Cancel the contract.
Return the product and ask for an identical replacement, or one of similar value if reasonably available. Keep the contract and negotiate a reduced price for the drop in value of the service — this may mean asking for some of your money back if you have already paid.
Keep the product and ask for compensation for the drop in value caused by the problem.  

For goods, there is a serious failure to comply with a consumer guarantee when:

  • You would not have purchased the product if you had known about the problem.
  • The product is significantly different from the description, sample or demonstration model you were shown.
  • The product is substantially unfit for its normal purpose and cannot easily be made fit within a reasonable time.
  • The product is substantially unfit for a purpose that you told the supplier about, and cannot easily be made fit within a reasonable time.
  • The product is unsafe.

For services, there is a serious failure to comply with a consumer guarantee when:

  • You would not have engaged the service if you had known the nature and extent of the problem.
  • The service does not meet the reasonable expectations for that type of service, and the problem cannot be rectified within a reasonable time.
  • You told the supplier that you wanted the service for a specific purpose, which was not fulfilled, and the problem could not be easily rectified within a reasonable time.
  • You told the supplier that you wanted a specific result, yet the service and end result failed to meet your specifications and could not be easily rectified within a reasonable time.
  • The supply of the service has created an unsafe situation.