eMac Repair Extension Program for Video and Power Issues
Affected systems will exhibit one of the following video- or power-related symptoms:
- Scrambled or distorted video
- No video
- No power
Note: If your eMac is not experiencing any of these symptoms, you do not have to contact Apple or any Apple Authorized Service Provider.
Which eMac computers are affected by the eMac Repair Extension Program for Video and Power Issues?
The program is available for certain eMac models that were sold between approximately April 2004 and June 2005 featuring 1GHz and 1.25GHz G4 processors.
The affected eMac computers have serial numbers where the first 5 digits fall into the ranges noted below.
Serial Number ranges:
- G8412xxxxxx - G8520xxxxxx
- YM412xxxxxx - YM520xxxxxx
- VM414xxxxxx - VM518xxxxxx *
* updated as of July 12, 2006
Where do I find the serial number of my eMac?
All eMac computers have their serial numbers printed inside the disc drive door. You can see this number when you eject the optical drive tray; just press the Eject key on your keyboard.
Is the eMac Repair Extension program available for other Apple computers?
This program applies only to the systems noted in this FAQ. Other versions of the eMac line are not part of this program.
How can I tell if my computer is affected by the component failure identified for the eMac Repair Extension Program?
An Apple technical support representative or an Apple Authorized Service Provider (AASP) will need to physically examine your computer to determine if the component failure identified for the eMac Repair Extension Program affects your computer and, if so, arrange for the repair.
How can I participate in the eMac Repair Extension Program?
To participate in the program, please bring your eMac to the Mac Genius Bar at your local Apple Retail store or Apple Authorized Service Provider (AASP), or call your local Apple contact center. The U.S. support number is 1-800-275-2273. If you are located outside the U.S., please see Apple's international contact list for your local Apple Technical Support phone number.
Apple Retail Store
Apple Authorized Service Provider
Apple Support Contact information
What if my computer exhibits symptoms not caused by the component Apple has identified for the eMac Repair Extension Program?
It is possible that your eMac may exhibit video or power issues that are unrelated to the component failure identified by Apple as part of this program and are not covered under this program. Apple or an AASP can help you troubleshoot these issues. If your eMac is not covered under warranty or an extended service agreement, such as the AppleCare Protection Plan, repairs for other issues will be made at your expense if you request that they be made.
I have a remanufactured eMac that fits the description noted. How can I determine whether my eMac qualifies for the program?
If your eMac is one of the models listed and exhibits one or more of the symptoms above, please bring your eMac to the Mac Genius Bar at your local Apple Retail store or Apple Authorized Service Provider (AASP), or call your local Apple contact center. An Apple technical support representative or an AASP will examine your
computer to determine if the component failure identified for the eMac Repair Extension Program affects your computer and, if so, arrange for the repair. A remanufactured eMac will have a serial number that begins with "RM".
Is there a cost for participating in the eMac Repair Extension Program for Video and Power Issues?
If Apple or an Apple Authorized Service Provider (AASP) determines that your eMac computer is eligible as part of the program, the repair will be covered by Apple even if your eMac is out of warranty. Customers are responsible for transporting their computers to eligible AASPs or to the Mac Genius Bar at any local Apple Retail store.
How long is the eMac Repair Extension Program available?
The program covers affected eMac computers for up to three years from the original date of purchase. Apple will continue to evaluate the repair data and will provide further repair extensions as needed.
Does the eMac Repair Extension Program extend the warranty coverage on my eMac?
No. This program does not extend the standard warranty coverage.
Are there any known safety issues caused by this component failure?
No.
Can I determine if my eMac has the component failure and fix it myself?
No. Apple or an Apple Authorized Service Provider (AASP) must evaluate whether your eMac computer is eligible as part of the program and then conduct the repair.
If my eMac is still under warranty, how does this program affect me?
If your eMac is eligible for the program and within its warranty period, you will have your system repaired at no cost to you. If your eMac experiences the symptoms described above and is determined to be eligible under this program by Apple or an AASP after your Standard One Year Warranty expires, the program covers affected eMac computers for up to three years from the original date of purchase.
If I paid for an out of warranty repair of my eMac and it qualifies under this program, can I be reimbursed for the cost of the repair?
Apple is aware that some customers may have paid for out of warranty repairs that qualify under this program. Apple or local AASPs will contact affected customers (where contact information is available) with details on the reimbursement process.