AppleCare for Enterprise

Our team of experts, side by side with yours.

From 24/7 phone support to priority onsite repairs, you’ll get personalized assistance from experts who can keep your IT operations running smoothly.

Your AppleCare Account Manager.

AppleCare for Enterprise starts with an AppleCare Account Manager — your personal liaison with AppleCare. Your AppleCare Account Manager will help review your IT infrastructure, track issues you may be having, and provide monthly activity reports for both support calls and repairs. With continuous support from your AppleCare Account Manager, you and your team will get the most out of AppleCare for Enterprise.

IT department–level coverage.

Because Apple makes the hardware, operating system, and many applications for every Apple product, AppleCare for Enterprise delivers integrated support and service you can’t get anywhere else. You’ll get IT department–level support by phone or email for all Apple hardware and software. We’ll provide support for complex deployment and integration scenarios, including MDM and Active Directory. And if you need help with IBM MobileFirst for iOS apps, we’ll help troubleshoot your solution and work with IBM to get your issue resolved.

AppleCare for Enterprise provides IT department–level support for six technical contacts you designate. Support is available 24/7 with one-hour response times for top-priority issues, such as when a production service is down. You can also increase the number of technical contacts for an additional fee.

Help for your help desk.

AppleCare for Enterprise can help reduce the load on your internal help desk by providing technical support for your employees over the phone, 24/7. Apple will provide technical support for Apple hardware and operating systems; Apple apps such as Keynote, Pages, and Numbers; and personal accounts or settings.

Coverage for every Mac, iPhone, and iPad.

AppleCare for Enterprise includes flexible service options, priority onsite services, and next-business-day device replacement.

Onsite hardware service.

You have the option to get onsite service coverage for two or three years from the date of your hardware purchase. If you have a hardware issue during that time, AppleCare for Enterprise will help get you back up and running quickly. IBM’s Global Technology Services, a worldwide Apple Authorized Service Provider, will provide onsite service within the next business day. To minimize downtime, AppleCare for Enterprise can be combined with the AppleCare iOS Direct Service Program, so you can replace your hardware without waiting for a technician.

Device replacement.

You can replace up to 10 percent of your covered iPad or iPhone devices for any reason. So if an employee accidentally damages an iPhone or iPad, AppleCare for Enterprise allows you to exchange it for an equivalent device. In most cases, Apple can exchange the device within one business day.