Using apps on your iPad

Make sure the app is compatible with your iPad software:

• Check the requirements in the App Store.
• Check your iOS version using Settings > General > About.

If the app requires a newer version of the iOS than the one you are using, use iTunes to update your iPad.

For issues downloading or syncing applications from your computer, make sure you are using the latest version of iTunes.

See if there is an updated version of the app on your iPad.

Open the App Store and tap Updates. If updates are available, tap Update All.

When prompted, enter your iTunes Store account information. iPad will then download and install the app updates.

If only a single app has stopped responding or closes on launch, try the following:

1. Return to the Home screen, and then click the Home button twice.
2. Tap and hold on the app.
3. When it starts to jiggle, tap the to close it
4. Double-click the Home button and try opening the app again.

If it is a third-party app, for additional assistance please view this article.

To restart iPad, first turn iPad off by pressing and holding the Sleep/Wake button until a red slider appears. Slide your finger across the slider and iPad will turn off after a few moments.

Next, turn iPad on by pressing and holding the Sleep/Wake button until the Apple logo appears.

If you are having issues with a particular app, try removing and reinstalling the app on your iPad.

1. To avoid losing any app data, first back up your information.
2. Touch and hold any app icon on the Home screen until the icons start to wiggle.
3. Tap the "x" in the corner of the app you want to remove. You may be prompted to rate the app.
4. Tap Delete to remove the app and all of its data from your iPad.
5. Click the Home button to cancel or stop deleting apps.
6. Proceed to the next step to reinstall your app.

After removing an app from your iPad, use these steps to reinstall it.

Open the App Store on iPad and locate the app to reinstall. If you previously purchased the app, tap Purchased to find it quickly, then tap the redownload button.

If prompted, enter your iTunes Store account information.

After the app is installed, check to see if your issue is resolved.

If you are still encountering an issue with the app, you can use the App Store to report your problem.

Open the App Store on iPad and locate the app.

Tap "Report a Problem." in the upper right corner of the app.

Select your issue and any additional comments.

Tap "Report" to submit your issue.