Apple - Support - iPad - iPad Troubleshooting Assistant

Welcome

Is your iPad not responding or not operating as expected? This troubleshooting assistant can help you resolve these most common issues:

Display remains black or blank
Touch screen not responding
Application unexpectedly closes or freezes

Image of iPad with home screen displayed

Begin

Restart iPad

To restart iPad, first turn iPad off by pressing and holding the Sleep/Wake button until a red slider appears. Slide your finger across the slider and iPad will turn off after a few moments.

Next, turn iPad on by pressing and holding the Sleep/Wake button until the Apple logo appears.

Is iPad not responding? To reset iPad, press and hold the Sleep/Wake button and the Home button at the same time for at least 10 seconds, until the Apple logo appears.

If your device does not turn on or displays a red battery icon, try recharging next.

If iPad is very low on power or if the battery is fully depleted, charge iPad using the included AC adapter and Dock Connector to USB cable.

If the iPad's battery is extremely low on power, the display may remain blank for up to five minutes before a low-battery images appears.

If your iPad displays a low battery image, it can take up to 20 minutes of charging before the iPad will start up. You can press the Home button to check the current charging status.

Image with depleted battery icon showing a small plug leading to a 'take action' arrow to a lightning bolt

The phrase 'Not Charging' along with a slightly depleted battery image in the upper-right corner of an iPad display

Next Back

Close App

If only a single app has stopped responding or closes on launch, try the following:

Return to the Home screen, and then click the Home button twice.
Tap and hold on the app.
When it starts to jiggle, tap the to close it.
Double-click the Home button and try opening the app again.

If multiple apps are closing or restarting, please view this App assistant.

If it is a third-party app, for additional assistance please view this article.

Next Back

Update software

Updating your iPad and iTunes software may solve your issue.

Make sure you are using the latest version of iTunes.

Next, connect iPad. In the left column under Devices, click on your iPad. Click on Check for Update in the Summary tab, then follow the instructions.

Next Back

Restore iPad

To restore your iPad, first make sure you are using the latest version of iTunes.

Next, connect iPad. In the left column under Devices, click on your iPad, then click on Restore in the Summary tab.

For more information about backing up, updating, and restoring your iPad software, see this article.

Note: This will delete all media and data. All settings will be reset as well. If possible, sync iPad with iTunes before restoring to back up your most recent data and settings.

Back

If iPad is still not responding or not operating as expected, try the following options:

Get tips from fellow iPad users at our iPad Support Communities.
Use Express Lane to get advice from experts who know your product best. Talk to us now or later at your convenience.
If you live near an Apple Retail Store, make an appointment with a Genius.

Frozen or unresponsive iPad

Welcome

Restart iPad

Recharge iPad

Close App

Update software

Restore iPad

If iPad is still not responding or not operating as expected, try the following options:

Welcome back