15-inch PowerBook G4 Display Repair Extension Program Frequently Asked Questions
What is the 15-inch PowerBook G4 Display Repair Extension Program?
A limited number of 15-inch PowerBook G4 computers exhibit a display issue which may cause faint white spots to appear on the screen over time. The 15-inch PowerBook G4 Repair Extension Program is a worldwide program covering replacement of LCDs that exhibit these white spots. Your PowerBook G4 serial number must fall between one of two serial number ranges:
- V7334xxxxxx to V7345xxxxxx
- QT331xxxxxx to QT339xxxxxx
These computers were manufactured from July 2003 through November 2003. PowerBooks with the serial numbers listed above may be referred to as:
- PowerBook G4 15-inch Aluminum (1GHz G4 or 1.25GHz G4)
- PowerBook G4 Titanium (867MHz G4 or 1GHz G4)
How can I tell if my computer exhibits “white spots”?
To determine whether your 15-inch PowerBook G4 exhibits “white spots”, follow these easy instructions. If your computer exhibits white spots, please call your local Apple contact center, or drop by your local Apple retail store or Apple Authorized Service Provider ("AASP").
If you're not sure whether your 15-inch PowerBook G4 exhibits “white spots”, please call your local Apple contact center, or drop by your local Apple retail store or AASP.
Where do I find the serial number for my PowerBook?
The PowerBook serial number is located on the side of the battery well in the top left corner.
- After you have saved your documents and quit open applications, shut down your PowerBook.
- Remove your battery from the PowerBook.
- The serial number sticker can be found inside the battery well in the top left-hand corner.
Is the 15-inch PowerBook G4 Display Repair Extension Program available for other Apple computers?
No. The program only applies to 15-inch PowerBook G4 computers with serial numbers in the above-mentioned ranges that exhibit faint white spots on the LCD display.
When did the 15-inch PowerBook G4 Display Repair Extension Program begin?
The 15-inch PowerBook G4 Display Repair Extension Program began on September 24, 2004.
How long is the 15-inch PowerBook G4 Display Repair Extension Program available?
The program covers affected PowerBooks for two years and six months after the first retail sale of the unit. Apple will continue to evaluate the repair data and will provide further repair extensions as needed.
Is there a cost to customers who participate in the 15-inch PowerBook G4 Display Repair Extension Program?
The repairs outlined in this program, including shipping charges, will be covered by Apple.
I paid for an eligible repair before the 15-inch PowerBook G4 Display Repair Extension Program began. Will Apple reimburse me for the cost of the repair?
If you paid for an eligible repair, Apple will reimburse you for the cost of the repair. To be reimbursed, please call the Apple contact center in your country.
What if my 15-inch PowerBook G4 exhibits symptoms other than that covered by the 15-inch PowerBook G4 Display Repair Extension Program?
This program only covers 15-inch PowerBooks with serial numbers falling in the above-mentioned ranges and that exhibit faint white spots on the display. For any other display issue, please call your local Apple contact center, or drop by your local Apple retail store or AASP.
I have a remanufactured PowerBook that fits the description noted, however, the serial number does not follow the format indicated. How can I determine whether my PowerBook qualifies for the program?
If your remanufactured PowerBook G4 15-inch display shows white spots, please call your local Apple contact center, or drop by your local Apple retail store or AASP.
How do I call Apple?
Please see Apple's international contact list for your local Apple technical support phone number.
Is there an Apple retail store near me?
To find an Apple retail store near you, please visit our Apple retail store website.
How do I find my local Apple Authorized Service Provider (AASP)?
To find an AASP near you, please use our AASP locator.
Does the 15-inch PowerBook G4 Display Repair Extension Program extend the warranty coverage on my PowerBook?
No. This program does not extend the standard warranty coverage.
Are there any known safety issues caused by this component failure?
No.
Is this a worldwide program?
Yes. This is a worldwide program.
Where is this FAQ posted?
Apple has posted this FAQ, covering the details of the 15-inch PowerBook G4 Display Repair Extension Program on its website at http://www.apple.com/support/powerbook/displayprogram/.