AppleCare Repair Agreement

The AppleCare Repair Agreement takes advantage of your internal Macintosh support infrastructure to provide your organization with three years of convenient, economical hardware repair coverage.

Three years of Apple-certified repairs

The AppleCare Repair Agreement adds two years of repair service coverage to Apple’s standard one-year limited warranty, giving you a total of three years of Apple-certified repairs. It also covers qualified repairs that occur at your location and shipping costs for repairs that must be completed at the AppleCare Repair Center.

Quality and convenience backed by Apple

The AppleCare Repair Agreement ensures that Apple-certified technicians will perform repairs using genuine Apple parts. The plan is convenient because your internal Macintosh support help desk can dispatch repair services when necessary.

Economical coverage

The AppleCare Repair Agreement provides economical coverage by making use of the Macintosh technical support and diagnostics your institution already delivers to internal customers. Your institution involves Apple only when repairs are necessary.

Additional Info

Features

Extended hardware coverage

  • Adds two years of hardware repair coverage beyond the one-year limited warranty
  • Covers parts and labor for onsite service repairs1 completed at your location2
  • Covers parts, labor, and shipping costs for repairs completed at an Apple Authorized Service Provider location or the AppleCare Repair Center2
  • Covers Apple hardware products, including:
    • An Apple computer
    • An Apple mouse and keyboard when included with a covered computer or purchased with Mac mini
    • An Apple display when purchased with a covered Mac mini, Mac Pro, or MacBook Pro computer
    • An AirPort Extreme Card, Airport Express or Airport Extreme Base Station, Time Capsule, MacBook Air Super Drive, and Apple RAM when used with a Mac covered by the AppleCare Repair Agreement

Quality and convenience backed by Apple

  • Ensures that Apple-certified technicians will perform qualified repairs
  • Uses genuine Apple parts

Economical coverage

  • Provides parts and labor for covered repairs
  • Your institution’s internal support infrastructure continues to:
    • Provide technical support to end users
    • Dispatch repairs when needed
  1. Onsite service is not available in all locations. See terms and conditions.
  2. Repair service may include onsite, carry-in, and express courier service; specific availability of each option depends on product type and location of Apple Authorized Service Provider. Apple may also request that the customer replace components with readily installable parts. See terms and conditions.

With the exception of North Carolina, the company obligated under the AppleCare Repair Agreement in the United States is AppleCare Service Company, Inc., an Arizona corporation and wholly owned subsidiary of Apple, Inc., doing business in Texas as Apple CSC Inc. In North Carolina, the company obligated under the AppleCare Repair Agreement is Apple, Inc. For complete details see terms at http://www.apple.com/legal/applecare/en/repairagreement.html