AppleCare Pay Per Incident

Not covered by complimentary support or an AppleCare Service and Support Plan? You have the option to purchase a single incident of support. Four levels are available, depending on the scope of support you need.

iPhone and iPod

For $29 USD, you may purchase a single-incident of phone support for your iPod, iPhone, or iTunes software.

Mac, Apple TV, and Consumer Applications

You may purchase a single-incident of phone support for Mac, Apple TV, or consumer applications for $49.00 USD. Software support includes support for iWork, iLife, Mac OS X, AirPort, Safari, iChat, etc.

Xserve, Xserve RAID, and Professional Applications

Single-incident phone support is available for Mac hardware, Xserve or Xserve RAID hardware, and current versions of professional software such as iPhone Configuration Utility, Aperture, Final Cut Studio, and Logic Studio, or the GUI in Mac OS X Server. The cost is $199.00 USD.

Cross-Platform Integration and Command-Line Interface

For $695 USD, you may purchase a single-incident of phone support for system and network configuration issues including mixed-platform integration support or assistance with command-line interface tools.

For More Information or To Purchase Pay Per Incident Support

For further details about Pay Per Incident offerings, please visit the Terms and Conditions page.
To purchase pay per incident support, please call 1-800-APL-CARE (1-800-275-2273).