AppleCare Premium Service and Support Plan Availability of
On-Site Service and 4-Hour Response
Subject to the terms of the AppleCare Premium Service and Support Plan, repair and replacement service of customer’s Covered Equipment hardware is available within the United States and Canada. Customers may be eligible for On-Site Service depending on the Covered Equipment’s location. On-Site Service shall consist of Apple dispatching a technician to the customer’s Covered Equipment location for the purpose of repair service. Apple shall determine eligibility for repair service after the completion of telephone or electronic mail technical support troubleshooting.
Use the form below to determine the level of service provided in a specific zip or postal code, please enter the 5-digit zip code or Canadian postal code (enter as 7 characters with space between the first and last three characters) into the field below and click on the "submit" button. If you would like to confirm a 5-digit zip or Canadian postal code for a specific location, please visit the United States Postal Service Zip Code Lookup page or Canada Post's Lookup page in English or Canada Post's Lookup page in French.
If the Covered Equipment is located within a 100-mile (United States) or 160 km (Canada) radius of the following cities, and Apple makes a determination that repair service is required before 1:00 p.m. local time on a business day, in most cases, Apple will deliver On-Site Service to the location within four (4) hours of the dispatch. For the same locations, if the need for repair service is determined after 1:00 p.m. local time, in most cases, On-Site Service will be delivered no later than 12:00 p.m. the following business day.
|
|
If the Covered Equipment is located within a 100-mile (United States) or 160 km (Canada) radius of the following cities and Apple makes a determination that repair service is required before 5:00 p.m. local time on a business day, in most cases, Apple will deliver On-Site Service to the location during the following business day of the dispatch. If the need for repair service is determined after 5:00 p.m. local time, On-Site Service will be delivered within the next two business days. Please note that if the following locations are also within the captive area of Apple’s four (4) hour On-Site Service as described in the preceding section, then customer’s eligibility for receiving the four (4) hour service shall take precedence over the next day On-Site Service described here.
For Covered Equipment locations that are not within 100-mile (United States) or 160 km (Canada) radius of any of the cities described herein, repair service shall be delivered at Apple Authorized Service Provider’s locations within the United States or Canada. For details on current locations, click here. It is the responsibility of the customer to deliver the Covered Equipment to Authorized Apple Service Provider’s locations.
Repairs necessitated by software problems, or as a result of alteration, adjustment, or repair by anyone other than Apple or its agents are not included in Apple’s repair hardware service.
Customer agrees to cooperate with the technician, provide full access to the Covered Equipment and provide access to power and local telephone line at no charge to Apple.
If customer fails to provide access to or be in attendance at the Covered Equipment’s location at the designated time for the Apple technician to perform service, service will not be provided and customer may be liable for additional charges for a subsequent visit.
|
|