A limited number of Apple USB-C charge cables that were included with MacBook computers through June 2015 may fail due to a design issue. As a result, your MacBook may not charge or only charge intermittently when it’s connected to a power adapter with an affected cable.
Apple will provide a new, redesigned USB-C charge cable, free of charge, to all eligible customers. This program also covers Apple USB-C charge cables that were sold as a standalone accessory.
For MacBook owners who provided a valid mailing address during the product registration process or Apple Online Store purchase, Apple will send you a new cable by the end of February 2016.
All other eligible MacBook owners should use the replacement process below to receive a new USB-C charge cable.
Identifying an affected cable
Affected cables have “Designed by Apple in California. Assembled in China.” stamped on them. New, redesigned cables include a serial number after that text. See images below.
Please choose one of the options below to receive a new USB-C charge cable. We will need your MacBook serial number to verify eligibility for this program. Learn how to find your serial number here.
- Find an Apple Retail Store. Genius Bar reservation recommended.
- Find an Apple Authorized Service Provider.
- Contact Apple Support.
This worldwide Apple program does not extend the standard warranty coverage of the MacBook.
If you believe you have paid for a replacement due to this issue, contact Apple regarding a refund.
The program covers the affected USB-C charge cables until June 8, 2018.