These terms and conditions constitute your AppleCare Protection Plan ("Plan")
service contract with Apple Computer South Asia Pte. Ltd. ("Apple").
1. Coverage
For the duration of the unexpired period of the Apple hardware warranty plus two
years, Apple (a) covers defects in materials and workmanship for the
Apple-branded product(s) ("Covered Equipment") listed on the Plan Certificate,
and (b) provides you with access to telephone and web site technical support for
the Covered Equipment.
2. Repair Service Provided
During the Plan's term, Apple will repair or, at Apple's option, replace the
Covered Equipment, subject to the conditions in this section. Apple will provide
both parts and labor under the Plan. The Plan does not cover:
a. Installation or removal of the Covered Equipment or installation, removal, repair, or maintenance of non-covered equipment (including accessories, attachments, or other devices such as external modems) or electrical service external to the Covered Equipment;
b. Damage due to accident, abuse, neglect, misuse (including faulty installation, repair or maintenance by anyone other than Apple or an Authorised Apple Service Provider), unauthorized modification, improper environment (including lack of proper temperature or humidity), unusual physical or electrical stress or interference, failure or fluctuation of electrical power, lightning, static electricity, fire or acts of God;
c. Any equipment with an altered or removed serial number;
d. Problems caused by a device that is not the Covered Equipment;
e. Service necessary to comply with the regulations of any government body or agency arising after the date of this Plan;
f. Recovery or replacement of any data or software stored on the Covered Equipment;
g. Repair, replacement, or maintenance of wear and tear items such as, but not limited to, cases, key caps, knobs, handles, mechanical parts, or CRT tubes.
h. Routine maintenance, such as cleaning of printer heads and replacement of consumable items such as paper, toner cartridges, ribbons, or disks.
3. Obtaining Service Under this Plan
To obtain service under this Plan, call the phone number provided in the
AppleCare Protection Plan kit. The telephone representative will help you
determine whether your product requires service and, if it does, will inform you
how Apple will provide it. You may be required to carry in the Covered Equipment
to an authorised service center nominated by Apple. Apple may require you to
provide proof of your purchase of the Plan to obtain service.
At Apple's Option, any replacement component of the Covered Equipment (for
example, a mouse or keyboard) may be shipped to the location of the Covered
Equipment. You may be required, at Apple's expense, to return the replaced
component.
4. Technical Support Provided
Apple will provide you with telephone and web site technical support for
Apple-branded Covered Equipment and Apple's operating system software ("Apple
OS"). This support covers installation, configuration, troubleshooting, and
recovery, including storing, retrieving, and managing files; interpreting system
error messages; and determining when hardware repairs are required. It does not
cover:
a. Your use of the Apple OS on networked computers;
b. Issues that could be resolved by upgrading your Apple OS to the current release level, if you choose not to upgrade;
c. Your use of the Covered Equipment or the Apple OS in a manner not intended by Apple;
d. Third-party products or their effects on the Covered Equipment or the Apple OS; and
e. Your modification of the Covered Equipment or the Apple OS.
f. Apple software other than the Apple OS.
5. Obtaining Technical Support Under this Plan
You may obtain telephone technical support by calling the phone number provided
in the AppleCare Protection Plan kit. Information about Apple's hours of service
is available at this telephone number (Apple reserves the right to change its
hours of service at any time.) You may obtain technical support by pointing your
browser to the web site URL provided in the AppleCare Protection Plan kit.
6. Limitation of Liability
To the extent that liability under applicable consumer protection legislation may
be limited, Apple's liability is limited to the amount paid for this Plan. APPLE
IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES,
INCLUDING, BUT NOT LIMITED TO, COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING
ANY PROGRAM OR DATA OR THE FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA. Apple
specifically does not warrant that it will be able to (a) repair or replace
Covered Equipment without risk to or loss of programs or data, and (b) maintain
the confidentiality of data.
7. Cancellation
You may cancel this Plan at any time for any reason. Cancel by sending written
notice to:
AppleCare Protection Plan Administration,
Apple Computer South Asia Pte. Ltd.
7, Ang Mo Kio Street, 64.
Your notice must be accompanied by a copy
of your proof of purchase of the Plan. If you cancel your plan, you will receive
a pro rata refund for the Plan's unexpired term, less (a) a cancellation fee of
US$45.00 and (b) the value of any service provided to date. Apple may cancel this
Plan on thirty days notice and give you a pro rata refund for the Plan's
unexpired term.
8. Transfer of Plan
You may transfer this Plan to a new owner of the Covered Equipment. To transfer,
write to AppleCare Protection Plan Administration, Apple Computer South Asia Pte.
Ltd. of 7 Ang Mo Kio Street 64, Singapore 569086. You must provide the name and
address of the new owner and the serial number of the Covered Equipment.
9. Other Provisions
(a). Apple may subcontract or assign performance of its Plan obligations to third parties.
(b). Apple may use either new or refurbished replacement parts to repair the
Covered Equipment. At Apple's sole discretion, Apple may replace the Covered Equipment with equipment that is functionally equivalent, which may have been manufactured from new, refurbished, or serviceable used parts. Any replaced parts or Covered Equipment will become Apple's property.
(c). This Plan is offered in the countries and territories of Singapore, Malaysia, Thailand, Indonesia, Philippines, Vietnam, and Guam and is valid only in the country or territory of purchase. This Plan is not valid in any other country or territory.
(d). The terms and conditions of this Plan prevail over any conflicting, additional, or other terms of any purchase order or other document, and constitute your and Apple's entire understanding with respect to the Plan.
(e). Apple is not obligated to renew this Plan. If Apple does offer a renewal, it will determine the price and terms.
(f). The laws of the Republic of Singapore govern this Plan.
(g) The obligor for this Plan is Apple Computer South Asia Pte. Ltd., 7, Ang Mo Kio Street 64, Singapore 569086.
Apple Computer South Asia Pte. Ltd
7, Ang Mo Kio Street 64
Singapore 569086
www.asia.apple.com
