AppleCare Professional Support

AppleCare Help Desk Support and Training

With options designed to scale with your needs, AppleCare products are right for businesses of any size.

AppleCare Help Desk Support

Whether deploying iPhone in your enterprise or supporting Mac computers in your organization, AppleCare Help Desk Support provides the backup expertise your frontline technology staff requires. This plan provides priority access to Apple's senior technical support staff by telephone 12 hours a day, 7 days a week,1 allowing you to manage resources more efficiently, improve response time and reduce training costs. The plan provides one year of coverage to two technical contacts designated by your organization.

What’s covered.

AppleCare Help Desk Support covers an unlimited number of support incidents for hardware and software diagnosis and troubleshooting and issue isolation for Apple-based solutions. For ease of budgeting, additional iOS devices or Mac computers will not increase the cost of your AppleCare Help Desk Support contract. Products covered include:2

Hardware

  • iPad
  • iPhone
  • iPod
  • Mac
  • Apple Displays
  • Apple TV
  • AirPort and Time Capsule

Software

  • iOS
  • OS X
  • Aperture
  • Apple Configurator
  • Apple Remote Desktop
  • Compressor
  • Final Cut Pro
  • iLife
  • iWork
  • Logic Pro
  • MainStage
  • Motion

Terms and Conditions

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Buy AppleCare Help Desk Support

AppleCare Help Desk Support includes:

  • One year of help desk support for an unlimited number of incidents
  • Apple Technician Training
Buy AppleCare Help Desk Support now.

The support plan also provides graphical user interface-level assistance with OS X Server network configuration and server administration.

AppleCare Technician Training

Get training from the Apple experts, then become one yourself. AppleCare Technician Training provides all the information you need to prepare for the Apple Service Certification exams. This easy-to-use, self-paced program includes training materials and extensive information from Apple’s own technical library. Most important, the service training curriculum was developed by the people who know Apple products best.

Easy-to-use, self-paced technician training.

AppleCare Technician Training provides a comprehensive curriculum covering Apple products and technologies. The modules cover such topics as general computer terminology, Apple-specific architectures, and troubleshooting and preventive maintenance in a logical, straightforward format that makes it easy to absorb new concepts and information. In addition, the training is self-paced, so you have complete control over your learning schedule.

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Buy AppleCare Technician Training

Also included with AppleCare Help Desk Support

Get access to training materials and extensive information from Apple’s technical library.

Buy AppleCare Technician Training now.

Preparation for supporting and servicing Mac computers.

The information in the training gives you valuable background knowledge to support and troubleshoot Apple products and prepares you for the Apple Service Certification exams. Once you pass the exams, you’ll have a competitive advantage in the job market as an Apple-certified service technician.3

How to get AppleCare Technician Training.

AppleCare Technician Training is included with your purchase of AppleCare Help Desk Support. It can also be purchased separately.

  1. Telephone numbers and hours of operation may vary and are subject to change; local telephone fees may apply. Access to Internet based resources requires the use of a compatible Internet service provider; fees may apply.
  2. Hardware repairs that are not covered under warranty require an extended service contract, such as the AppleCare Protection Plan. Details on support coverage and eligible Apple technologies are described in the AppleCare Help Desk Support Service Plan.
  3. The use of AppleCare Technician Training materials and the successful completion of Apple Service Certification exams do not imply any authorization by Apple to perform repairs or to conduct business directly with Apple or on its behalf. Results from Apple Service Certification exams are used by Apple Authorized Service Providers to assess the competence of repair technicians seeking employment in servicing Apple computers and selected peripherals.