AppleCare Professional Support

Professional Video and Audio Support

Keep your audio and video projects running smoothly with one-stop support for the latest Apple software and hardware.

Final Cut Studio and AppleCare boxes

AppleCare Professional Video Support

AppleCare Professional Video Support is perfect whether you are editing HD video or designing motion graphics. Because Apple builds the entire video editing solution — from hardware to software to the operating system — one phone call to AppleCare can address most of your technical needs, providing integrated support that you can’t get anywhere else.

What you get

With this product, one authorized contact can telephone or email the Apple Professional Video Technical Support team for one full year. Apple’s support team is on call 12 hours a day, 7 days a week.2 Here’s what’s included:1

  • One-stop support for the latest versions of Final Cut Pro, Compressor and Motion
  • Troubleshooting for Apple hardware and RAID Admin software3
  • Assistance with DV, SD and HD video input/output over FireWire or Apple-qualified capture cards4

Other AppleCare support products

To extend your repair coverage to three years from your Apple hardware’s purchase date, add the AppleCare Protection Plan for your Mac computers. When you combine AppleCare Professional Video Support with the AppleCare Protection Plan, not only can experts help troubleshoot your entire Apple video solution, they can even set up a repair for your Apple hardware with a single call. To help keep your storage area network available day and night, purchase AppleCare Xsan Support to troubleshoot your Apple Xsan file system. And for IT department-level support, choose from three levels of AppleCare OS Support.

AppleCare box

Buy AppleCare Professional Video Support

Get one full year of email and phone support
for Apple video products 12 hours a day, 7
days a week.

Buy AppleCare Pro Video Support now.
Logic Studio and AppleCare boxes

AppleCare Professional Audio Support

AppleCare Professional Audio Support is perfect whether you are recording, mixing, mastering or scoring to picture. Because Apple builds the core components of your audio editing solution — from hardware to software to the operating system — one phone call to AppleCare can address most of your technical needs, providing integrated support that you can’t get anywhere else.

What you get

With this product, one authorized contact can telephone or email the Apple Professional Audio Technical Support team for one full year. Apple’s support team is on call 12 hours a day, 7 days a week.2 The following products and technologies are covered by the plan:1

  • The current release of Logic Pro and MainStage
  • Troubleshooting for Apple hardware and Mac OS X3
  • Audio I/O connectivity over Core Audio
  • MIDI I/O connectivity over Core MIDI
  • Interapplication communication over Rewire and IAC
  • File interchange protocols OMF, AAF, standard MIDI and Final Cut XML interchange format
  • Apple-validated Audio Units plug-ins
  • Loop file formats including ACID, REX and Apple Loops
  • Video output over FireWire or Digital Cinema Desktop
  • Clock and time code synchronization
  • Connectivity of Logic-supported control surfaces

Other AppleCare support products

To extend your repair coverage to three years from your Apple hardware’s purchase date, add the AppleCare Protection Plan for your Mac computers. When you combine AppleCare Professional Audio Support with the AppleCare Protection Plan, not only can experts help troubleshoot your entire Apple audio solution, they can even set up a repair for your Apple hardware with a single call. For larger installations, purchase AppleCare Help Desk Support. Two designated contacts will get the same features in AppleCare Professional Audio Support plus support for Apple’s professional video applications, Aperture, and the graphical user interface in OS X Server. And for IT department-level support, choose from three levels of AppleCare OS Support.

Buy AppleCare Professional Audio Support

Get one full year of email and phone support for Apple audio products 12 hours a day, 7 days a week.

Call 1-866-75-APPLE (1-866-752-7753).

  1. Details of support coverage and eligible Apple technologies are described in the terms and conditions.
  2. Telephone numbers and hours of operation may vary and are subject to change; local telephone fees may apply. Access to Internet-based resources requires the use of a compatible Internet service provider; fees may apply.
  3. Hardware repairs that are not covered under warranty require an extended service contract, such as the AppleCare Protection Plan.
  4. See a list of Apple-qualified capture cards.