Apple Store Purchase Policies

Returns

The below Apple Store Purchase Policy for Returns applies in addition to, and does not affect, your statutory or contractual rights.

If you are not satisfied with your purchase, return it with the original receipt and original packaging within fourteen (14) calendar days of purchase. If the item is returned unopened, in the original box, we will exchange it or offer a refund based only on the original payment method. Apple will wire a transfer to your bank account within ten (10) business days for cash, cash equivalent, and cheque transactions over $250. Please note the following:

  • Opened software, memory, and other media can be exchanged for the same item, but cannot be returned for a refund.
  • iPhone is unable to be returned for a refund at the Apple Retail Store. Please contact your mobile carrier for contract cancellation details.
  • Custom-configured products, including personalized iPods, cannot be returned or exchanged.
  • Purchases made using a lease or loan are subject to the terms of your lease or loan agreement and cannot be returned.
  • You can cancel the AppleCare Protection Plan within 30 days of purchase and obtain a full refund (unless you have made use of the services and support).
  • AppleCare Protection Plan can also be cancelled at any time after the 30-day cancellation period, but you will only receive a pro rata refund for the unexpired period.
  • Products can be returned only in the country in which they were originally purchased.

Holiday Return Policy

Items purchased at an Apple Retail Store between October 31, 2009, and December 24, 2009, can be returned with an original receipt or Gift Receipt through January 09, 2010. If the item is returned in the original box, unopened, with the original packaging, we will exchange it or offer you an Apple Gift Card (less the amount paid for gift wrapping). All other standard purchase policies apply and your statutory rights are not affected.

Purchase Orders

Purchases made using a purchase order are subject to “Net 30” terms.

Third party Products

Non-Apple-branded products are sold by Apple “as is”. Please consult the appropriate manufacturer for terms and conditions of the warranty.

Pricing

Should Apple reduce its price on any Apple branded product within fourteen (14) calendar days of the date of purchase, you may request a refund of the difference between the price paid and the current selling price. An original purchase receipt is required and you must request your refund within fourteen (14) calendar days of the price reduction.

Export Notice

Apple products are subject to export control laws and regulations and must be purchased, sold, exported, re-exported, transferred or used in compliance with such export laws and regulations.

Gift Cards

For Apple Store Gift Card policies, please consult the back of your Apple Gift Card.

Gift Purchase Policy

Gift items purchased at a retail Apple Store can be returned with an original Gift Receipt within fourteen (14) calendar days of the date of purchase. If the item is returned in the original box, unopened, with the original packaging, we will exchange it or offer you an Apple Gift Card equal to the purchase price of the gift. All other standard purchase policies outlined above apply.

iPhone Sales Policies

The purchase and use of an iPhone is subject to terms and conditions found at: http://www.apple.com/legal/sla/ and http://www.apple.com/legal/warranty/. In addition, by making this purchase, you expressly acknowledge that:

  • A new wireless service plan with Optus, Telstra, or Vodafone is required to activate all iPhone features, including iPod features. Wireless service for iPhone is solely provided by and is the responsibility of Optus, Telstra, or Vodafone.
  • The Retail Apple Stores sell iPhone for end-user customers only. iPhone may not be purchased for resale.
  • Apple reserves the right, in its sole discretion, to refuse or cancel any order and to limit order quantity. Apple may require additional qualifying information prior to accepting or processing any order.
  • iPhone may not be purchased for export outside of Australia, either directly or indirectly.
  • Making unauthorized modifications to the software on an iPhone violates the iPhone software license agreement, and the inability to use iPhone due to unauthorized software modifications is not covered under warranty.
  • iPhone purchased in conjunction with a post-paid contract are not eligible for return at the retail Apple Store. Please contact your mobile carrier for contract cancellation details. Pre-Pay and Out-Right iPhone purchase can be returned with an original receipt within fourteen (14) calendar days of the date of purchase.

Business Ownership

The retail Apple Store is part of Apple Pty Limited
ABN 46 002 510 054.

Legal Information