Apple Store Purchase Policies

The rights described in this policy are in addition to the statutory rights to which you may be entitled under the Competition and Consumer Act 2010 and other applicable Australian consumer protection laws and regulations


Returns

For iPhone returns, please refer to the iPhone Sales Policy section below. For all other products, if you are not satisfied with your purchase, return it with the original receipt and original packaging within fourteen (14) calendar days of purchase. If the item is returned unopened, in the original box, we will exchange it or offer a refund based only on the original payment method. Apple will wire a transfer to your bank account within ten (10) business days for cash, cash equivalent, and cheque transactions over $250.

Importantly, the rights described in this policy in respect of returns, refunds and warranties are in addition to the statutory rights you may have under applicable Australian consumer protection laws.

  • Opened software, memory, and other media can be exchanged for the same item, but cannot be returned for a refund.
  • Custom-configured products, including personalised iPods, cannot be returned or exchanged.
  • Purchases made using a lease or loan are subject to the terms of your lease or loan agreement and cannot be returned.
  • You can cancel the AppleCare Protection Plan within 30 days of purchase and obtain a full refund (unless you have made use of the services and support).
  • AppleCare Protection Plan can also be cancelled at any time after the 30-day cancellation period, but you will only receive a pro rata refund for the unexpired period.
  • Products can be returned only in the country in which they were originally purchased.

Purchase Orders

Purchases made using a purchase order are subject to “Net 30” terms.

Pricing

Should Apple reduce its price on any Apple branded product within fourteen (14) calendar days of the date of purchase, you may request a refund of the difference between the price paid and the current selling price. An original purchase receipt is required and you must request your refund within fourteen (14) calendar days of the price reduction.

Export Notice

Apple products are subject to export control laws and regulations and must be purchased, sold, exported, re-exported, transferred or used in compliance with such export laws and regulations.

Gift Cards

For Apple Store Gift Card policies, please consult the back of your Apple Gift Card.

Gift Purchase Policy

Gift items purchased at a retail Apple Store can be returned with an original Gift Receipt within fourteen (14) calendar days of the date of purchase. If the item is returned in the original box, unopened, with the original packaging, we will exchange it or offer you an Apple Gift Card equal to the purchase price of the gift. All other standard purchase policies outlined above apply.

Sales to End Users Only

The retail Apple Store sells and ships products to end user customers only. You may not purchase for resale. Apple reserves the right to refuse or cancel your order if Apple suspects you are purchasing for resale.

iPad Policies

In addition to all Purchase Polices stated above, the following additional policies apply to iPad sales:

  • Wireless service for iPad is solely provided by and is the responsibility of your selected wireless service provider.
  • Please note that returning your iPad pursuant to this policy will not automatically cancel your wireless service agreement. Please refer to the terms and conditions of your contract with your wireless service provider.

iPhone Sales Policies

The purchase and use of an iPhone is subject to terms and conditions found at: http://www.apple.com/legal/sla/ and http://www.apple.com/legal/warranty/. In addition, by making this purchase, you expressly acknowledge that:

  • A wireless service plan is required to activate all iPhone features, including iPod features. Wireless service for iPhone is solely provided by and is the responsibility of the selected carrier. Please contact your mobile carrier for more details.
  • The retail Apple Stores sell iPhone for end-user customers only. iPhone may not be purchased for resale.
  • Apple reserves the right, in its sole discretion, to refuse or cancel any order and to limit order quantity. Apple may require additional qualifying information prior to accepting or processing any order.
  • iPhone may not be purchased for export outside of Australia, either directly or indirectly.
  • Making unauthorised modifications to the software on an iPhone violates the iPhone software license agreement, and the inability to use iPhone due to unauthorised software modifications is not covered under warranty.
  • iPhone Returns. iPhone purchased in conjunction with a post-paid contract is not eligible for return at the Apple Retail Store. Please contact your mobile carrier for contract cancellation details. Pre-Pay and Out-Right iPhone purchases can be returned with an original receipt and any included accessories, manuals, and documentation within fourteen (14) calendar days of the date of purchase. Please note that returning your iPhone pursuant to this policy will not automatically cancel your mobile network agreement. Please refer to the terms and conditions of your contract with your mobile network operator for more information.

Business Ownership

The retail Apple Store is part of Apple Pty Limited
ABN 46 002 510 054.

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