AppleCare Products

AppleCare Protection Plan for Mac or Apple Display

The AppleCare Protection Plan for Mac or Apple Display provides up to three years of expert telephone technical support and additional hardware service options from Apple.1

When you purchase the AppleCare Protection Plan, just one phone call2 can help answer questions on a wide range of topics, including how-to questions about iLife, iWork and more. You can even get local repair service when you visit other countries around the world.

AppleCare Protection Plan benefits are in addition to any legal rights provided by consumer protection laws. For details, click here.

One stop expert for service and support

Because Apple designs the computer, the operating system and many applications, the Mac is a truly integrated system. And only the AppleCare Protection Plan gives you one-stop service and support from Apple experts, so most issues can be resolved in a single call.

  • Direct access to Apple experts
  • Onsite repair for desktop computers: request that a technician come to your workplace1
  • Local Apple hardware service around the world

The AppleCare Protection Plan up to three years of additional hardware service options, including parts and labour, from Apple-authorised technicians around the world.

    What’s covered — Mac

  • Your Mac computer
  • Included accessories such as the power adapter
  • Apple memory (RAM)
  • AirPort3
  • Apple USB SuperDrive (for MacBook Air, MacBook Pro with Retina Display, iMac and Mac mini)
  • An Apple display purchased with your Mac

    What’s covered — Apple display

  • Your Apple display
  • Built-in camera, mic and speakers
  • Included power cord

Software support included

Whether you’re sitting in the comfort of your home or office or you’re on the go, you can get direct access to Apple experts to answer your questions on a wide range of topics.

    Mac support

  • Using the OS X operating system
  • Quick how-to questions about iLife and iWork
  • Connecting to printers and AirPort networks

    Apple display support

  • Connecting to your Mac
  • Using audio
  • Video chatting
  1. The AppleCare Protection Plan must be purchased within 12 months of the original purchase date of your Mac or Apple display, and provides up to three years of additional service options from the original purchase date of your Mac or Apple display. AppleCare Protection Plan benefits are in addition to rights provided by consumer law. For details, click here.
  2. Local call charges may apply. Availability of service options depends on the country in which the service is requested and the location of the Apple Authorised Service Provider. Products returned for service may be repaired or replaced with parts equivalent to new in performance and reliability. Apple may also request that the customer replace components with readily installable parts.
  3. AirPort device must be purchased up to two years before your Mac purchase or during the term of your AppleCare Protection Plan coverage. For complete details see the terms at www.apple.com/legal/applecare/appgeos.html. Purchase of the plan is not required to purchase the covered equipment.

For Mac computers running OS X Server, the plan covers server administration and network management issues using the graphical user interface of OS X Server. For assistance with advanced server operation and integration issues, purchase AppleCare OS Support.