iPhone 5s and iPhone 5c are now available for walk-in purchase on a first‑come, first‑served basis at your favorite Apple Retail Store. Or choose in-store pickup when you
buy online, and we’ll have one waiting for you. When you come in, we’ll help you pick the right rate plan, transfer your contacts, set up your email, and more.*
We’ll help you choose a
rate plan and carrier.
We offer plans with the same rates available directly from the carriers. We’ll take the time to understand your needs. And we won’t recommend one carrier over another, or push you to buy more minutes than you need.
Check upgrade eligibility
We’ll set it up for you.
We’ll activate your iPhone in the store. Then we’ll transfer contacts from your old device, set up your email, and get you started with iCloud. We can even help you browse and download apps from the App Store. So your iPhone will be set up and ready to use before you leave.
Come back for free workshops.
Let us show you some of the features of iOS 7 and apps that make the everyday things you do even more incredible with iPhone. At our workshops, you can also learn how to set up a free iCloud account, create slideshows with iPhoto, edit home movies with iMovie, and more.
What to bring when activating iPhone in the store.
Your current mobile phone.
If you’re upgrading from another iPhone, remember to
back up your data to your computer or iCloud. You’ll also want to take note of your Apple ID.
Your carrier information.
If you currently have a wireless account, be sure to bring along your password, Social Security number, and any other relevant account information.
Two forms of identification.
You’ll need valid primary and secondary IDs, and the first and last names on both must match.
View acceptable forms of ID
Frequently asked questions.
Which U.S. mobile phone carriers provide iPhone service?
AT&T, Sprint, T-Mobile, and Verizon Wireless are the national wireless carriers for iPhone in the United States.
View the AT&T coverage map View the Sprint coverage map View the T-Mobile coverage map View the Verizon Wireless coverage map Are there differences between an iPhone (GSM) for AT&T or T-Mobile and an iPhone (CDMA) for Sprint or Verizon Wireless?
iPhone offers the same innovative features regardless of the wireless carrier you choose.
If you choose AT&T or T-Mobile as your wireless carrier, your iPhone 5c or iPhone 5s will use GSM cellular technology for voice services and either GSM or LTE cellular technology for data services. Your iPhone 4s will use GSM cellular technology for voice and data services. All three devices can roam internationally on many GSM carriers around the world. See below for more details.
If you choose Sprint or Verizon Wireless as your wireless carrier, your iPhone 5c or iPhone 5s will use CDMA cellular technology for voice services and either CDMA or LTE cellular technology for data services. Your iPhone 4s will use CDMA cellular technology for voice and data services. An iPhone 5c, iPhone 5s, or iPhone 4s activated on Sprint or Verizon Wireless also has the ability to roam internationally on GSM networks using the provided SIM. For details on LTE network support, please see
www.apple.com/iPhone/LTE. For more information regarding international roaming policies and rates, contact your wireless carrier.
Can I purchase iPhone under the T-Mobile Equipment Installment Plan?
No, but you can apply for the Barclaycard Financing Visa card. New Barclaycard members can get special financing for up to 24 months on iPhone for use with T-Mobile.
Can I select a business plan for the iPhone?
Yes. Business customers in Australia, Canada, Hong Kong, Japan, the UK, and the U.S. can purchase and activate a business phone plan in any Apple Retail Store. In the U.S., business customers can choose plans from Verizon and AT&T. Speak with your store’s Business Team for more information.
If I already have a contract, how can I find out the price I’ll pay for a new iPhone?
The fastest way to find out about the price you’ll pay for a new iPhone is to use your carrier’s
eligibility checker, which we offer for AT&T, Sprint, and Verizon. The eligibility checker will check with your carrier’s systems and show you the price you qualify for. For T-Mobile contracts, you can check your eligibility by signing in to your account at My T-Mobile. Can I transfer my current phone number?
Yes. When you purchase your iPhone, you’ll be instructed on how to transfer your current number. You can keep using your existing phone until your new iPhone is activated and set up. Then you can start making calls on the new iPhone using your current phone number. If you are switching carriers, termination fees may apply. Please contact your current carrier for details.
Can I use my current rate plan with an iPhone?
You may be able to keep your current voice plan, but you are also required to have a data plan.
View rate plans Can I use an iPhone when traveling internationally?
iPhone 5c, iPhone 5s, and iPhone 4s are world phones, so you can use them almost anywhere. Whether you are a GSM or CDMA network customer, you can roam internationally on GSM networks around the world:
AT&T customers can roam in over 200 countries.
T-Mobile customers can roam in over 145 countries.
Sprint works in approximately 40 countries.
Verizon Wireless works in approximately 45 countries that use CDMA technology.
Availability of LTE data varies in some countries and depends on carrier support for certain LTE radio frequencies. Contact your wireless carrier for more information regarding international roaming policies and rates.
See which countries support LTE on iPhone 5 If I lose my iPhone, can I buy a replacement iPhone?
Yes. You can purchase a replacement iPhone from the Apple Online Store, an Apple Retail Store, or your carrier’s store. Your new iPhone price will depend on your carrier and contract situation.
Do accessories made for iPhone 4 and iPhone 4s also work with iPhone 5c and iPhone 5s?
iPhone 5 uses the Lightning connector, which is different from the 30-pin connector on iPhone 4 and iPhone 4s. You can purchase a Lightning to 30-pin Adapter for use with Made for iPhone accessories except those requiring video output. Speak with a Specialist at an Apple Retail Store to find out more about accessory compatibility with different iPhone models.
Do cases made for iPhone 5 also work with iPhone 5s?
While iPhone 5 and iPhone 5s have the same shape and size, the camera and LED flash are different. So cases made for iPhone 5 may affect the camera operation on iPhone 5s, and vice versa. When shopping for cases, you should choose one specifically made for the iPhone model you own.