Accidents happen. Sometimes a screen can get cracked or shattered. We’re here to help.
Request iPhone service
Click or tap below to start a service request and see your service options. You can mail us your iPhone or make an appointment with a Genius at an Apple Retail Store.
How long will it take?
After you send in your iPhone for service, you’ll receive a replacement or your repaired iPhone in three to five business days. A replacement iPhone will be new or equivalent to new in both performance and reliability.
What does it cost?
Repair and replacement costs depend on your iPhone model and your AppleCare coverage. Accidental damage isn’t covered under the Apple One Year Limited Warranty.
AppleCare+ covers two incidents of accidental damage with a $79 service fee. You can also use our Express Replacement Service to get a replacement even before sending us your iPhone. You can check if you have AppleCare+ by entering your iPhone serial number.
|iPhone 5s, iPhone 5c, iPhone 5: $269|
|iPhone 4s: $199|
|iPhone 4, iPhone 3GS, iPhone 3G, Original iPhone: $149|
|Plus a $6.95 shipping fee. Fees are in USD and exclude local tax.|
|*Accidental damage isn’t covered under the Apple One Year Limited Warranty.|