AIG Europe Limited (AEL) is undertaking a restructure as part of its plans for the UK leaving the European Union and intends to transfer its European business to AIG Europe S.A. (AIG Europe) which is expected to take effect on 1 December 2018.  AIG Europe is a member of the same group of companies as AEL.  As a result of the restructure, your policy will transfer to AIG Europe but this will have no effect on the cover provided under the policy.   Please visit www.aig.com/Brexit to view information relating to the proposed transfer and the rights you have.

This document briefly summarises your insurance coverage with AppleCare+. This document does not contain the full terms of AppleCare+; complete coverage details can be found in the AppleCare+ Terms & Conditions. If you choose to purchase AppleCare+, it is important that you read and keep this document and the AppleCare+ Terms & Conditions as they contain everything you need to know. You should review your coverage periodically to ensure that it meets your needs.

Product Summary

AppleCare+ is an insurance policy provided by the Ireland Branch of AIG Europe Limited (“AIG”). AppleCare+ provides you with:

(1) up to two years of repair or replacement coverage for your Apple Watch (for all models except Edition and Hermès), iPad, iPhone or iPod, or up to three years of repair or replacement coverage for your Apple Watch (Edition or Hermès models) including:

• up to two valid claims of accidental damage, each subject to a policy excess of €65 for Apple Watch (for all models except Edition and Hermès), €75 for Apple Watch (Edition or Hermès models), €49 for iPad, €29 for iPhone with screen-only damage, €99 for iPhone with any other accidental damage and €29 for iPod:
• failure of the battery to hold an electrical charge of eighty per cent (80%) or more from its original specification, and

(2) access to Apple telephone technical support if your device ceases to work correctly.

Significant Features, Conditions and Exclusions

AppleCare+ coverage is subject to certain terms, conditions and limitations. A summary of these is shown below. Please read your AppleCare+ Terms & Conditions for full details.

• AppleCare+ is only available to Irish residents aged 18 or over (see clause 6.2.5).
• AppleCare+ does not cover your Apple Watch, iPad, iPhone or iPod for loss or theft, wear and tear, or for cosmetic damage which does not affect the functioning of the device (see clause 5.1).
• AppleCare+ does not cover you for failures due to defects in design, materials or workmanship. Such failures will be covered by your rights under consumer law or by Apple’s Limited Warranty or by Apple itself during the same period as the AppleCare+ Coverage Period even if you did not purchase or lease your Apple product from Apple (see clause 5.1.9).
• AppleCare+ is limited to two valid claims for accidental damage (see clause 4.4).

A policy excess of €65 for Apple Watch (for all models except Edition and Hermès), €75 for Apple Watch (Edition or Hermès models), €49 for iPad, €29 for iPhone with screen-only damage, €99 for iPhone with any other accidental damage and €29 for iPod will be payable each time you make an accidental damage claim in Ireland. If you make a claim in a different country, the policy excess varies (see clause 1.21).

Premium

The premium for AppleCare+ is €65 for Apple Watch (excluding Edition and Hermès models), €129 for Apple Watch (Edition or Hermès models), €79 for iPad or iPad mini, €99 for iPad Pro, €99 for iPhone SE, €149 for iPhone (8, 7, 6s, 6 models models), €169 for iPhone (8 Plus, 7 Plus, 6s Plus, 6 Plus models), €59 for iPod or €229 for iPhone X, inclusive of applicable taxes, details of which are in the AppleCare+ Terms & Conditions.

Period of Insurance

Your AppleCare+ hardware coverage only starts on the date you purchase AppleCare+. This means that if you buy AppleCare+ up to 60 days after you purchase or begin to lease your Apple Watch, iPad, iPhone or iPod you will only receive hardware coverage from that date. The technical support coverage starts on expiry of the complimentary technical support cover provided by the manufacturer, which starts on the date you purchase or begin to lease your Apple Watch, iPad, iPhone or iPod. Both types of coverage end 24 months from the date you purchased or began to lease your Apple Watch (for all models except Edition and Hermès), iPad, iPhone or iPod, or 36 months from the date you purchased or began to lease your Apple Watch (Edition or Hermès models), not the date you purchased Apple Care+, as shown on your Proof of Coverage certificate or sales receipt.

Your AppleCare+ coverage may end earlier if you have exercised your right to cancel. If you are no longer eligible to make a claim for accidental damage, your hardware coverage for battery depletion and telephone technical support, will continue for 24 months from the date of purchase or lease of your Apple Watch (for all models except Edition and Hermès), iPad, iPhone or iPod, or 36 months from the date you purchased or began to lease your Apple Watch (Edition or Hermès models).

Cancellation

• Policies where you pay your premium upfront

You may cancel AppleCare+ at any time. If you have not made any claims and you cancel within 30 days of purchasing AppleCare+, you will receive a full refund. If you have not made any claims and cancel after this 30-day period, you will receive a pro-rata refund depending on how long you have had AppleCare+. If you have already made a valid claim under your policy, then whenever you cancel we may deduct from any refund the value of the benefit you received which may result in no refund being due to you. Any refund due may be net of any taxes.

• Policies where you pay your premium under a payment plan agreement

Where you have agreed to pay the premium in instalments, if you have not made any claims and you cancel within 30 days of purchasing AppleCare+, you will receive a full refund of any instalment payments you have made. If you cancel after this 30-day period, you will not be entitled to a refund of any of the instalment payments.

Where you pay the premium by instalments and you have not paid your instalment arrears by the date requested, the Apple authorised reseller may request that AIG cancel your policy. AIG will cancel your policy with immediate effect on receipt of such a request.

Where you fail to pay any instalments by the date due and you are in arrears under the payment plan agreement, you will not be entitled to receive hardware coverage or technical support in respect of your Apple Watch, iPad, iPhone or iPod until you pay the instalment arrears in full.

Any unearned premium arising from such a cancellation, and which would otherwise be refundable to you, may be paid directly on your behalf to the Apple authorised reseller and will be credited by the Apple authorised reseller towards your accrued arrears under that agreement.

Making a claim

To make a claim, call Apple (local number available at support.apple.com/en-ie/HT201232). If you are making a claim for hardware coverage, you can also make a claim by visiting an Apple retail store or an Apple Authorised Service Provider. You must make your claim as soon as possible after the problem has occurred.

Please retain your original sales receipt and/or your Proof of Coverage certificate as you may be required to provide proof of purchase to confirm the eligibility of your Apple Watch, iPad, iPhone or iPod for coverage under AppleCare+. For full details about making a claim, please see the AppleCare+ Terms and Conditions.

Complaints

AIG and Apple believe you deserve courteous, fair and prompt service. AIG has asked Apple to deal with claim and underwriting complaints on its behalf to ensure you have one point of contact on all matters. If there is any occasion when the service you receive does not meet your expectations, please contact Apple using the appropriate contact details below quoting the device serial number:

If you are still not satisfied with the outcome of your complaint, you may be entitled to refer it to the following Ombudsman who will review your case. Apple will provide details of how to do this at the conclusion of the complaint process.

• Address: The Republic of Ireland Financial Services and Pensions Ombudsman
  3rd Floor
  Lincoln House
  Lincoln Place
  Dublin D02 VH29
  By Telephone: 1890 88 20 90 or +353 16620899
  By Email: info@fspo.ie

Following this complaint procedure does not affect your right to take legal action. For full details about making a complaint, please see your AppleCare+ Terms and Conditions.

About AIG

This insurance is underwritten exclusively by AIG Europe Limited registered in England with company number 1486260, and which has its registered office at The AIG Building, 58 Fenchurch Street, London, EC3M 4AB, United Kingdom. AIG Europe Limited Ireland Branch has its registered branch office at 30 North Wall Quay, International Financial Services Centre, Dublin 1, Ireland (Branch Registration Number: 906664). AIG Europe Limited is authorised by the Prudential Regulation Authority of the United Kingdom, and is regulated by the Central Bank of Ireland for conduct of business rules.

Compensation

As a regulated entity, AIG is covered by the Financial Services Compensation Scheme (the “FSCS”). You may be entitled to compensation from the FSCS if AIG is unable to meet its obligations. For further details about the FSCS please refer to the AppleCare+ Terms & Conditions.

121317 AC+ Ireland KFD v1.14

This document briefly summarises your insurance coverage with AppleCare+. This document does not contain the full terms of AppleCare+; complete coverage details can be found in the AppleCare+ Terms & Conditions. If you choose to purchase AppleCare+, it is important that you read and keep this document and the AppleCare+ Terms & Conditions as they contain everything you need to know. You should review your coverage periodically to ensure that it meets your needs.

Product Summary

AppleCare+ is an insurance policy provided by the Ireland Branch of AIG Europe Limited (“AIG”). AppleCare+ provides you with:

(1) up to two years of repair or replacement coverage for your Apple iPhone, iPad, iPod, or Apple Watch (for all models except Edition or Hermès) or up to three years of repair or replacement coverage for your Apple Watch (Edition or Hermès models) including:

• up to two valid claims of accidental damage, each subject to a policy excess of €29 for iPhone with screen-only damage, €99 for iPhone with any other accidental damage, €49 for iPad, €29 for iPod, and €65 for Apple Watch (for all models except Edition and Hermès), and €75 for Apple Watch (Edition or Hermès models):
• failure of the battery to hold an electrical charge of eighty per cent (80%) or more from its original specification, and

(2) access to Apple telephone technical support if your device ceases to work correctly.

Significant Features, Conditions and Exclusions

AppleCare+ coverage is subject to certain terms, conditions and limitations. A summary of these is shown below. Please read your AppleCare+ Terms & Conditions for full details.

• AppleCare+ is only available to Irish residents aged 18 or over (see clause 6.2.5).
• AppleCare+ does not cover your iPhone, iPad, iPod, or Apple Watch for loss or theft, wear and tear, or for cosmetic damage which does not affect the functioning of the device (see clause 5.1).
• AppleCare+ does not cover you for failures due to defects in design, materials or workmanship. Such failures will be covered by your rights under consumer law or by Apple’s Limited Warranty or by Apple itself during the same period as the AppleCare+ Coverage Period even if you did not purchase or lease your Apple product from Apple (see clause 5.1.9).
• AppleCare+ is limited to two valid claims for accidental damage (see clause 4.4).

A policy excess of €29 for iPhone with screen-only damage, €99 for iPhone with any other accidental damage, €49 for iPad, €29 for iPod, €65 for Apple Watch (for all models except Edition and Hermès), and €75 for Apple Watch (Edition or Hermès models) will be payable each time you make an accidental damage claim in Ireland. If you make a claim in a different country, the policy excess varies (see clause 1.21).

Premium

The premium for AppleCare+ is €99 for iPhone (SE model), €149 for iPhone (8, 7, 6s, 6 models models), €169 for iPhone (8 Plus, 7 Plus, 6s Plus, 6 Plus models), €99 for iPad, €59 for iPod, €229 for iPhone (X model), €65 for Apple Watch (excluding Edition and Hermès models), or €129 for Apple Watch (Edition and Hermès models), inclusive of applicable taxes, details of which are in the AppleCare+ Terms & Conditions.

Period of Insurance

Your AppleCare+ hardware coverage only starts on the date you purchase AppleCare+. This means that if you buy AppleCare+ up to 60 days after you purchase or begin to lease your iPhone, iPad, iPod, or Apple Watch, you will only receive hardware coverage from that date. The technical support coverage starts on expiry of the complimentary technical support cover provided by the manufacturer, which starts on the date you purchase or begin to lease your iPhone, iPad, iPod, or Apple Watch. Both types of coverage end 24 months from the date you purchased or began to lease your iPhone, iPad, iPod, or Apple Watch (for all models except Edition and Hermès), or 36 months from the date you purchased or began to lease your Apple Watch (Edition or Hermès models), not the date you purchased Apple Care+, as shown on your Proof of Coverage certificate or sales receipt.

Your AppleCare+ coverage may end earlier if you have exercised your right to cancel. If you are no longer eligible to make a claim for accidental damage, your hardware coverage for battery depletion and telephone technical support, will continue for 24 months from the date of purchase or lease of your iPhone, iPad, iPod, or Apple Watch (for all models except Edition and Hermès), or 36 months from the date you purchased or began to lease your Apple Watch (Edition or Hermès models).

Cancellation

• Policies where you pay your premium upfront

You may cancel AppleCare+ at any time. If you have not made any claims and you cancel within 30 days of purchasing AppleCare+, you will receive a full refund. If you have not made any claims and cancel after this 30-day period you will receive a pro-rata refund depending on how long you have had AppleCare+. If you have already made a valid claim under your policy, then whenever you cancel we may deduct from any refund the value of the benefit you received which may result in no refund being due to you. Any refund due may be net of any taxes.

• Policies where you pay your premium under a payment plan agreement

Where you have agreed to pay the premium in instalments, if you have not made any claims and you cancel within 30 days of purchasing AppleCare+, you will receive a full refund of any instalment payments you have made. If you cancel after this 30-day period, you will not be entitled to a refund of any of the instalment payments.

Where you pay the premium by instalments and you have not paid your instalment arrears by the date requested, the Apple authorised reseller may request that AIG cancel your policy. AIG will cancel your policy with immediate effect on receipt of such a request.

Where you fail to pay any instalments by the date due and you are in arrears under the payment plan agreement, you will not be entitled to receive hardware coverage or technical support in respect of your iPhone, iPad, iPod or Apple Watch until you pay the instalment arrears in full.

Any unearned premium arising from such a cancellation, and which would otherwise be refundable to you, may be paid directly on your behalf to the Apple authorised reseller and will be credited by the Apple authorised reseller towards your accrued arrears under that agreement.

Making a claim

To make a claim, call Apple (local number available at support.apple.com/en-ie/HT201232). If you are making a claim for hardware coverage you can also make a claim by visiting an Apple retail store or an Apple Authorised Service Provider. You must make your claim as soon as possible after the problem has occurred.

Please retain your original sales receipt and/or your Proof of Coverage certificate as you may be required to provide proof of purchase to confirm the eligibility of your iPhone, iPad, iPod or Apple Watch for coverage under AppleCare+. For full details about making a claim please see the AppleCare+ Terms and Conditions.

Complaints

AIG and Apple believe you deserve a courteous, fair and prompt service. AIG has asked Apple to deal with claim and underwriting complaints on its behalf to ensure you have one point of contact on all matters. If there is any occasion when the service you receive does not meet your expectations, please contact Apple using the appropriate contact details below quoting the device serial number:

If you are still not satisfied with the outcome of your complaint, you may be entitled to refer it to one of the following Ombudsman who will review your case. Apple will provide details of how to do this at the conclusion of the complaint process.

Following this complaint procedure does not affect your right to take legal action. For full details about making a complaint please see your AppleCare+ Terms and Conditions.

About AIG

This insurance is underwritten exclusively by AIG Europe Limited registered in England with company number 1486260, and which has its registered office at The AIG Building, 58 Fenchurch Street, London, EC3M 4AB, United Kingdom. AIG Europe Limited Ireland Branch has its registered branch office at 30 North Wall Quay, International Financial Services Centre, Dublin 1, Ireland (Branch Registration Number: 906664). AIG Europe Limited is authorised by the Prudential Regulation Authority of the United Kingdom, and is regulated by the Central Bank of Ireland for conduct of business rules.

Compensation

As a regulated entity, AIG is covered by the Financial Services Compensation Scheme (the “FSCS”). You may be entitled to compensation from the FSCS if AIG is unable to meet its obligations. For further details about the FSCS please refer to the AppleCare+ Terms & Conditions.

071117 AC+ Ireland KFD v1.13

This document briefly summarises your insurance coverage with AppleCare+. This document does not contain the full terms of AppleCare+; complete coverage details can be found in the AppleCare+ Terms & Conditions. If you choose to purchase AppleCare+, it is important that you read and keep this document and the AppleCare+ Terms & Conditions as they contain everything you need to know. You should review your coverage periodically to ensure that it meets your needs.

Product Summary

AppleCare+ is an insurance policy provided by the Ireland Branch of AIG Europe Limited (“AIG”). AppleCare+ provides you with:

(1) up to two years of repair or replacement coverage for your Apple iPhone, iPad, iPod, or Apple Watch (for all models except Edition or Hermès) or up to three years of repair or replacement coverage for your Apple Watch (Edition or Hermès models) including:

• up to two valid claims of accidental damage, each subject to a policy excess of €29 for iPhone with screen-only damage, €99 for iPhone with any other accidental damage, €49 for iPad, €29 for iPod, and €65 for Apple Watch (for all models except Edition and Hermès), and €75 for Apple Watch (Edition or Hermès models):
• failure of the battery to hold an electrical charge of eighty per cent (80%) or more from its original specification, and

(2) access to Apple telephone technical support if your device ceases to work correctly.

Significant Features, Conditions and Exclusions

AppleCare+ coverage is subject to certain terms, conditions and limitations. A summary of these is shown below. Please read your AppleCare+ Terms & Conditions for full details.

• AppleCare+ is only available to Irish residents aged 18 or over (see clause 6.2.5).
• AppleCare+ does not cover your iPhone, iPad, iPod, or Apple Watch for loss or theft, wear and tear, or for cosmetic damage which does not affect the functioning of the device (see clause 5.1).
• AppleCare+ does not cover you for failures due to defects in design, materials or workmanship. Such failures will be covered by your rights under consumer law or by Apple’s Limited Warranty or by Apple itself during the same period as the AppleCare+ Coverage Period even if you did not purchase or lease your Apple product from Apple (see clause 5.1.9).
• AppleCare+ is limited to two valid claims for accidental damage (see clause 4.4).

A policy excess of €29 for iPhone with screen-only damage, €99 for iPhone with any other accidental damage, €49 for iPad, €29 for iPod, €65 for Apple Watch (for all models except Edition and Hermès), and €75 for Apple Watch (Edition or Hermès models) will be payable each time you make an accidental damage claim in Ireland. If you make a claim in a different country, the policy excess varies (see clause 1.21).

Premium

The premium for AppleCare+ is €99 for iPhone (SE and 5s models), €149 for iPhone (8, 7, 6s, 6 models models), €169 for iPhone (8 Plus, 7 Plus, 6s Plus, 6 Plus models), €99 for iPad, €59 for iPod, €65 for Apple Watch (excluding Edition and Hermès models), or €129 for Apple Watch (Edition and Hermès models), inclusive of applicable taxes, details of which are in the AppleCare+ Terms & Conditions.

Period of Insurance

Your AppleCare+ hardware coverage only starts on the date you purchase AppleCare+. This means that if you buy AppleCare+ up to 60 days after you purchase or begin to lease your iPhone, iPad, iPod, or Apple Watch, you will only receive hardware coverage from that date. The technical support coverage starts on expiry of the complimentary technical support cover provided by the manufacturer, which starts on the date you purchase or begin to lease your iPhone, iPad, iPod, or Apple Watch. Both types of coverage end 24 months from the date you purchased or began to lease your iPhone, iPad, iPod, or Apple Watch (for all models except Edition and Hermès), or 36 months from the date you purchased or began to lease your Apple Watch (Edition or Hermès models), not the date you purchased Apple Care+, as shown on your Proof of Coverage certificate or sales receipt.

Your AppleCare+ coverage may end earlier if you have exercised your right to cancel. If you are no longer eligible to make a claim for accidental damage, your hardware coverage for battery depletion and telephone technical support, will continue for 24 months from the date of purchase or lease of your iPhone, iPad, iPod, or Apple Watch (for all models except Edition and Hermès), or 36 months from the date you purchased or began to lease your Apple Watch (Edition or Hermès models).

Cancellation

• Policies where you pay your premium upfront

You may cancel AppleCare+ at any time. If you have not made any claims and you cancel within 30 days of purchasing AppleCare+, you will receive a full refund. If you have not made any claims and cancel after this 30-day period you will receive a pro-rata refund depending on how long you have had AppleCare+. If you have already made a valid claim under your policy, then whenever you cancel we may deduct from any refund the value of the benefit you received which may result in no refund being due to you. Any refund due may be net of any taxes.

• Policies where you pay your premium under a payment plan agreement

Where you have agreed to pay the premium in instalments, if you have not made any claims and you cancel within 30 days of purchasing AppleCare+, you will receive a full refund of any instalment payments you have made. If you cancel after this 30-day period, you will not be entitled to a refund of any of the instalment payments.

Where you pay the premium by instalments and you have not paid your instalment arrears by the date requested, the Apple authorised reseller may request that AIG cancel your policy. AIG will cancel your policy with immediate effect on receipt of such a request.

Where you fail to pay any instalments by the date due and you are in arrears under the payment plan agreement, you will not be entitled to receive hardware coverage or technical support in respect of your iPhone, iPad, iPod or Apple Watch until you pay the instalment arrears in full.

Any unearned premium arising from such a cancellation, and which would otherwise be refundable to you, may be paid directly on your behalf to the Apple authorised reseller and will be credited by the Apple authorised reseller towards your accrued arrears under that agreement.

Making a claim

To make a claim, call Apple (local number available at support.apple.com/en-ie/HT201232). If you are making a claim for hardware coverage you can also make a claim by visiting an Apple retail store or an Apple Authorised Service Provider. You must make your claim as soon as possible after the problem has occurred.

Please retain your original sales receipt and/or your Proof of Coverage certificate as you may be required to provide proof of purchase to confirm the eligibility of your iPhone, iPad, iPod or Apple Watch for coverage under AppleCare+. For full details about making a claim please see the AppleCare+ Terms and Conditions.

Complaints

AIG and Apple believe you deserve a courteous, fair and prompt service. AIG has asked Apple to deal with claim and underwriting complaints on its behalf to ensure you have one point of contact on all matters. If there is any occasion when the service you receive does not meet your expectations, please contact Apple using the appropriate contact details below quoting the device serial number:

If you are still not satisfied with the outcome of your complaint, you may be entitled to refer it to one of the following Ombudsman who will review your case. Apple will provide details of how to do this at the conclusion of the complaint process.

Following this complaint procedure does not affect your right to take legal action. For full details about making a complaint please see your AppleCare+ Terms and Conditions.

About AIG

This insurance is underwritten exclusively by AIG Europe Limited registered in England with company number 1486260, and which has its registered office at The AIG Building, 58 Fenchurch Street, London, EC3M 4AB, United Kingdom. AIG Europe Limited Ireland Branch has its registered branch office at 30 North Wall Quay, International Financial Services Centre, Dublin 1, Ireland (Branch Registration Number: 906664). AIG Europe Limited is authorised by the Prudential Regulation Authority of the United Kingdom, and is regulated by the Central Bank of Ireland for conduct of business rules.

Compensation

As a regulated entity, AIG is covered by the Financial Services Compensation Scheme (the “FSCS”). You may be entitled to compensation from the FSCS if AIG is unable to meet its obligations. For further details about the FSCS please refer to the AppleCare+ Terms & Conditions.

071117 AC+ Ireland KFD v1.12

This document briefly summarises your insurance coverage with AppleCare+.  This document does not contain the full terms of AppleCare+; complete coverage details can be found in the AppleCare+ Terms & Conditions.  If you choose to purchase AppleCare+, it is important that you read and keep this document and the AppleCare+ Terms & Conditions as they contain everything you need to know.  You should review your coverage periodically to ensure that it meets your needs.

Product Summary

AppleCare+ is an insurance policy provided by the Ireland Branch of AIG Europe Limited (“AIG”). AppleCare+ provides you with:

(1) up to two years of repair or replacement coverage for your Apple iPhone, iPad, iPod or Apple Watch including:

• up to two valid claims of accidental damage, each subject to a policy excess of €29 for iPhone with screen-only damage , €99 for iPhone with any other accidental damage , €49 for iPad, €29 for iPod and €65 for Apple Watch 
• failure of the battery to hold an electrical charge of eighty per cent (80%) or more from its original specification, and

(2) access to Apple telephone technical support if your iPhone, iPad, iPod or Apple Watch ceases to work correctly.

Premium

The premium for AppleCare+ is €99 for iPhone 6, iPhone 6 Plus and iPhone SE or iPad, €149 for all other iPhone models €59 for iPod or €65 for Apple Watch inclusive of applicable taxes, details of which are in the AppleCare+ Terms & Conditions.

Period of Insurance

Your AppleCare+ hardware coverage only starts on the date you purchase AppleCare+. This means that if you buy AppleCare+ up to 60 days after you purchase or begin to lease your iPhone, iPad, iPod or Apple Watch, you will only receive hardware coverage from that date. The technical support coverage starts on expiry of the complimentary technical support cover provided by the manufacturer, which starts on the date you purchase or begin to lease your iPhone, iPad, iPod or Apple Watch. Both types of coverage end 24 months from the date you purchased or began to lease your iPhone, iPad, iPod or Apple Watch (and not the date you purchased AppleCare+), as shown in your Proof of Coverage certificate or sales receipt. 

Your AppleCare+ coverage may end earlier if you have exercised your right to cancel. If you are no longer eligible to make a claim for accidental damage, your hardware coverage for battery depletion and telephone technical support, will continue for 24 months from the date of purchase or lease of your iPhone, iPad, iPod or Apple Watch.

Cancellation

Policies where you pay your premium upfront

You may cancel AppleCare+ at any time. If you have not made any claims and you cancel within 30 days of purchasing AppleCare+, you will receive a full refund. If you have not made any claims and cancel after this 30-day period you will receive a pro-rata refund depending on how long you have had AppleCare+. If you have already made a valid claim under your policy, then whenever you cancel we may deduct from any refund the value of the benefit you received which may result in no refund being due to you. Any refund due may be net of any taxes.

Policies where you pay your premium under a payment plan agreement

Where you have agreed to pay the premium in instalments, if you have not made any claims and you cancel within 30 days of purchasing AppleCare+, you will receive a full refund of any instalment payments you have made. If you cancel after this 30-day period, you will not be entitled to a refund of any of the instalment payments. 

Where you pay the premium by instalments and you have not paid your instalment arrears by the date requested, the Apple authorised reseller may request that AIG cancel your policy. AIG will cancel your policy with immediate effect on receipt of such a request.

Where you fail to pay any instalments by the date due and you are in arrears under the payment plan agreement, you will not be entitled to receive hardware coverage or technical support in respect of your iPhone, iPad, iPod or Apple Watch until you pay the instalment arrears in full.

Any unearned premium arising from such a cancellation, and which would otherwise be refundable to you, may be paid directly on your behalf to the Apple authorised reseller and will be credited by the Apple authorised reseller towards your accrued arrears under that agreement.

Making a claim

To make a claim, call Apple (local number available at www.apple.com/ie/support/contact). If you are making a claim for hardware coverage you can also make a claim by visiting an Apple retail store or an Apple Authorised Service Provider. You must make your claim as soon as possible after the problem has occurred.

Please retain your original sales receipt and/or your Proof of Coverage certificate as you may be required to provide proof of purchase to confirm the eligibility of your iPhone, iPad, iPod or Apple Watch for coverage under AppleCare+. For full details about making a claim please see the AppleCare+ Terms and Conditions.

Complaints

AIG and Apple believe you deserve a courteous, fair and prompt service. AIG have asked Apple to deal with claim and underwriting complaints on its behalf to ensure you have one point of contact on all matters. If there is any occasion when the service you receive does not meet your expectations, please contact Apple using the appropriate contact details below quoting the device serial number:

If you are still not satisfied with the outcome of your complaint, you may be entitled to refer it to one of the following Ombudsman who will review your case. Apple will provide details of how to do this at the conclusion of the complaint process. 

Following this complaint procedure does not affect your right to take legal action. For full details about making a complaint please see your AppleCare+ Terms and Conditions.

About AIG

This insurance is underwritten exclusively by AIG Europe Limited registered in England with company number 1486260, and which has its registered office at The AIG Building, 58 Fenchurch Street, London, EC3M 4AB, United Kingdom. AIG Europe Limited Ireland Branch has its registered branch office at 30 North Wall Quay, International Financial Services Centre, Dublin 1, Ireland (Branch Registration Number: 906664). AIG Europe Limited is authorised by the Prudential Regulation Authority of the United Kingdom, and is regulated by the Central Bank of Ireland for conduct of business rules.

Compensation

As a regulated entity, AIG is covered by the Financial Services Compensation Scheme (the “FSCS”). You may be entitled to compensation from the FSCS if AIG is unable to meet its obligations. For further details about the FSCS please refer to the AppleCare+ Terms & Conditions. 

060716 AC+ Ireland KFD v1.9

This document briefly summarises your insurance coverage with AppleCare+.  This document does not contain the full terms of AppleCare+; complete coverage details can be found in the AppleCare+ Terms & Conditions.  If you choose to purchase AppleCare+, it is important that you read and keep this document and the AppleCare+ Terms & Conditions as they contain everything you need to know.  You should review your coverage periodically to ensure that it meets your needs.

This document briefly summarises your insurance coverage with AppleCare+.  This document does not contain the full terms of AppleCare+; complete coverage details can be found in the AppleCare+ Terms & Conditions.  If you choose to purchase AppleCare+, it is important that you read and keep this document and the AppleCare+ Terms & Conditions as they contain everything you need to know.  You should review your coverage periodically to ensure that it meets your needs.

This document briefly summarises your insurance coverage with AppleCare+. This document does not contain the full terms of AppleCare+; complete coverage details can be found in the AppleCare+ Terms & Conditions.  If you choose to purchase AppleCare+, it is important that you read and keep this document and the AppleCare+ Terms & Conditions as they contain everything you need to know. You should review your coverage periodically to ensure that it meets your needs.