Apple Payments Inc. Licenses

 

Alaska

For Alaska Residents Only:

If your issue is unresolved by Apple Payments Inc. after first calling (877) 255-5923, please submit formal complaints with the State of Alaska, Division of Banking & Securities. 

Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Submit formal complaint form with supporting documents:
Division of Banking & Securities PO Box 110807 Juneau, AK  99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One

 

California

California Department of Financial Protection and Innovation

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation at its toll-free telephone number, 1-866-275-2677, by email at consumer.services@dfpi.ca.gov, or by mail at the Department of Financial Protection and Innovation, Consumer Services, 651 Bannon Street, Suite 300, Sacramento, CA 95811.

Colorado

Colorado Division of Banking

CUSTOMER NOTICE

Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

If you have a Question about or Problem with YOUR TRANSACTION – THE MONEY YOU SENT:

You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.

If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY:

All complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:

Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202
Email: DORA_BankingWebsite@state.co.us
Website: https://banking.colorado.gov/industry/money-transmitters

 

Florida

Florida Office of Financial Regulation

For complaints directly to the Florida Office of Financial Regulation, please send correspondence to:

Florida Office of Financial Regulation
200 E. Gaines Street
Tallahassee, FL 32399-0376
Tel: (850) 487-9687

 

Illinois

Illinois Department of Financial and Professional Regulation

For consumer complaints, please contact:

Illinois Department of Financial and Professional Regulation
Division of Financial Institutions
320 W. Washington Springfield, IL 62786
Tel: (888) 472-4858

 

Indiana

Indiana Department of Financial Institutions

Apple Payments Inc. holds a Money Transmitter license issued by the Indiana Department of Financial Institutions. This license does not cover virtual currency transactions.

 

Kansas

Kansas Office of the State Bank Commissioner

For Kansas Residents Only:
If you have questions or complaints about Apple Payments money transmission services, you can contact the Kansas Office of the State Bank Commissioner.

Online: https://www.osbckansas.org
Telephone number:
877-387-8523
785-380-3939

 

Maine

Maine Department of Professional and Financial Regulation, Bureau of Consumer Credit

If you have questions or complaints with respect to any aspect of the money transmission activities conducted at Apple Payments Inc., you may contact the Maine Department of Professional and Financial Regulation Bureau of Consumer Credit Protection at (800) 332-8529 (toll free in Maine) or (207) 624-8527. TTY for hearing impaired (888) 557-6690. 

 

Maryland

Office of Financial Regulation - State of Maryland

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Apple Payments Inc. (NMLS #1679397) at:

Office of Financial Regulation
ATTN: Consumer Services Unit
100 S. Charles Street Tower 1, Suite 5300
Baltimore, MD 21201
1-888-784-0136

The license status information for Apple Payments Inc. can be viewed on the NMLS Consumer Access website at https://www.nmlsconsumeraccess.org/.

 

Massachusetts

Commonwealth of Massachusetts Division of Banks

For complaints directly to the Massachusetts Division of Banks, please send correspondence to:

Commonwealth of Massachusetts Division of Banks
ATTN: Consumer Assistance Unit
One Federal Street, Suite 710
Boston, Massachusetts 02110-2012
Tel: (617) 956-1500
Fax: (617) 368-2700
Email: dobconsumer.assistance@mass.gov

 

Michigan

Department Of Insurance and Financial Services

If you have unresolved questions or complaints after contacting Apple Payments Inc., you may also contact the Michigan Department Of Insurance and Financial Services at https://Michigan.gov/DIFScomplaints or 517-284-8800.

 

Minnesota

Minnesota Department of Commerce

You should be aware that fraud may and does occur. Please call (877) 255-5923 to report fraud or suspected fraud in connection with any Direct Payments Service transaction.

If you have unresolved questions or complaints after contacting Apple Payments Inc., you may also reach the Minnesota Department of Commerce at 800-657-3602 or (651) 539-1600.

 

Nevada

State of Nevada, Department of Business and Industry, Financial Institutions Division

If you have questions or complaints with respect to any aspect of the money transmission activities conducted at Apple Payments Inc., you may contact the State of Nevada, Department of Business and Industry, Financial Institutions Division at (702) 486-4120.

 

New York

New York Department of Financial Services

Apple Payments Inc. is licensed and regulated as a money transmitter by the New York State Department of Financial Services. New York customers can direct unresolved complaints to:

Consumer Assistance Unit
NYS Department of Financial Services
One Commerce Plaza Albany, NY 12257
Tel: 1-877-BANK-NYS (1-877-226-5697)
Website: https://www.dfs.ny.gov/complaint

 

North Dakota

North Dakota Department of Financial Institutions

North Dakota customers can contact the North Dakota Department of Financial Institutions with questions or complaints about Apple Payment Inc.’s money transmission services at (701) 328-9933.

 

Oregon

Division Of Financial Regulation

If you have unresolved questions or complaints after contacting Apple Payments Inc., you may also contact the Division of Financial Regulation at https://dfr.oregon.gov/help/complaints-licenses/Pages/file-complaint.aspx or 888-877-4894.

 

South Carolina

South Carolina Office of the Attorney General, Money Services Division

South Carolina customers can contact the South Carolina Office of the Attorney General with questions or complaints about Apple Payment Inc.’s money transmission services at (803) 734-1221.

 

South Dakota

South Dakota Department of Labor and Regulation, Division of Banking

South Dakota customers can contact the division with questions or complaints about Apple Payment Inc.’s money transmission services.

South Dakota Division of Banking (605) 773-3421

 

Tennessee

Tennessee Department of Financial Institutions

Tennessee customers can contact the Tennessee Department of Financial Institutions with questions or complaints about Apple Payment Inc.’s money transmission services at (615) 741-2236.

 

Texas

Texas Department of Banking

After first calling (877) 255-5923 for support with a Direct Payment, if you still have an unresolved complaint regarding Apple Payments Inc.’s money transmission activity, please direct your complaint to:

Texas Department of Banking
2601 North Lamar Boulevard
Austin, Texas 78705
Tel: 1-877-276-5554
Website: http://www.dob.texas.gov/

 

Vermont

Vermont Department of Financial Regulation

After first calling (877) 255-5923 for Support with a Direct Payment, if you still have an unresolved complaint regarding Apple Payments Inc.’s money transmission activity, please submit your complaint to the Vermont Department of Financial Regulation at https://dfr.vermont.gov/form/banking-consumer-complaint-form.

 

Virginia

State Corporation Commission

Virginia customers can contact the State Corporation Commission with questions or complaints about Apple Payment Inc.’s money transmission services at (804) 371-9657.

 

Washington

Washington State Department of Financial Institutions

You should be aware that fraud may and does occur, and that fraudulent transactions may result in the loss of your money with no recourse.

 

Wisconsin

Wisconsin Department of Financial Institutions

If you have unresolved questions or complaints after contacting Apple Payments Inc., you may also contact the Wisconsin Department of Financial Institutions at https://dfi.wi.gov/Pages/FinancialServices/LicensedFinancial/FileAComplaint.aspx or 608-261-7578.