13-inch MacBook Pro (non Touch Bar) Solid-State Drive Service Program

Apple has determined that a limited number of 128GB and 256GB solid-state drives (SSD) used in 13-inch MacBook Pro (non Touch Bar) units have an issue that may result in data loss and failure of the drive. 13-inch MacBook Pro units with affected drives were sold between June 2017 and June 2018.

Apple or an Apple Authorized Service Provider (AASP) will service affected drives, free of charge. Apple recommends having your drive serviced as soon as possible.

Apple will also send an email to customers, who registered their device with Apple, to let them know about this program.

Eligibility

First check to see which 13-inch MacBook Pro you have. Choose About This Mac from the Apple menu () in the upper-left corner of your screen. Confirm your model is "MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports)." If you have that model, enter your computer's serial number below to see if it is eligible for this program.

Finding your serial number is easy. See how.
The serial number you entered may be eligible for this program. Please choose one of the service options below.
The serial number you entered is not eligible under this program because either:
- It's not in the affected serial number range.
- Our records show that your drive has already been serviced.
- Our records show your device is no longer eligible for a free service under this program. If you have questions, please contact Apple.
We're sorry, there was a problem processing your request. Please try again in a few minutes.
Please enter your serial number.
This is not a valid Apple Product serial number. Please re-enter the number one more time. If you still have problems, contact us.
We're sorry, there was a problem processing your request. Please try again in a few minutes.

This program does not affect 13-inch MacBook Pro with Touch Bar or older 13-inch MacBook Pro models.

Service Process

Your 13-inch MacBook Pro will be examined prior to service to verify that it is eligible for this program and in working order.

Prior to service, it's important to do a full back up of your data because your drive will be erased as part of the service process.

  • A technician will run a utility to update your drive firmware which will take approximately one hour or less.
  • Your 13-inch MacBook Pro will be returned to you with macOS re-installed.
  • After service, you will need to restore your data from a backup.

Since your computer will not be able to access the internet until after you do a restore, we recommend that you have another device, such as your iPhone, to view the Apple support article about restoring your data from backup.

Note: Any files that were already corrupted prior to service, cannot be restored.

Choose one of the options below to have your drive serviced.


If your 13-inch MacBook Pro has any damage which impairs our ability to service the drive, that issue will need to be resolved prior to service. In some cases, there may be a cost associated with the repair.

Additional Information

This worldwide Apple program doesn't extend the standard warranty coverage of the 13-inch MacBook Pro.

If you believe your 13-inch MacBook Pro was affected by this issue, and you paid for service, you can contact Apple about a refund.

The program covers affected MacBook Pro models for 3 years after the first retail sale of the unit.

Information as of 2018-11-9