Get credit when you recycle your eligible iPhone, iPad or select smartphone from another manufacturer.**
We’ll activate your iPhone in the store. Then we’ll transfer contacts from your old device, set up your email and get you started with iCloud. We can even help you browse and download apps from the App Store. So your iPhone will be set up and ready to use before you leave.
We make it easy to switch to iPhone.
If you’re upgrading from another iPhone, remember to
back up your data to your computer or iCloud. You’ll also want to take note of your Apple ID.
If you currently have a wireless account, be sure to bring along your password and any other relevant account information.
You’ll need valid primary and secondary IDs and the first and last names on both must match.
View acceptable forms of ID
Which mobile phone carriers provide iPhone service?
Bell, Fido, Rogers, Telus and Virgin are the wireless carriers for iPhone in Canada.
Can I select a business plan for the iPhone?
Yes. Business customers in Australia, Canada, Hong Kong, Japan, the UK and the U.S. can purchase and activate a business phone plan in any Apple Retail Store. Speak with your store’s Business Team for more information.
Rate plans for business are available from the following carriers:
If I already have a contract, how can I find out the price I’ll pay for a new iPhone?
The fastest way to find out about the price you’ll pay for a new iPhone is to check with your carrier. Your carrier will let you know whether you qualify for the lowest price, or for an early upgrade or full upgrade price.
Can I transfer my current phone number?
Yes. When you purchase your iPhone, you’ll be instructed on how to transfer your current number. You can keep using your existing phone until your new iPhone is activated and set up. Then you can start making calls on the new iPhone using your current phone number. If you are switching carriers, termination fees may apply. Please contact your current carrier for details.
Can I use my current rate plan with an iPhone?
You may be able to keep your current voice plan, but you are also required to have a data plan. Contact your carrier for more information.
Can I use an iPhone when traveling internationally?
iPhone 6, iPhone 6 Plus, iPhone 5c and iPhone 5s are world phones, so you can use them almost anywhere. Whether you are a GSM or CDMA network customer, you can roam internationally on GSM networks around the world. Availability of LTE data varies in some countries and depends on carrier support for certain LTE radio frequencies. Contact your wireless carrier for more information regarding international roaming policies and rates.
Availability of LTE data varies in some countries and depends on carrier support for certain LTE radio frequencies. Contact your wireless carrier for more information regarding international roaming policies and rates.
See which countries support LTE on iPhone 6 and iPhone 6 Plus If I lose my iPhone, can I buy a replacement iPhone?
Yes. You can purchase a replacement iPhone from the Apple Online Store, an Apple Retail Store or your carrier’s store. Your new iPhone price will depend on your carrier and contract situation.