Apple Inc.
Apple Store Retail Purchase Policies

Returns

If you are not satisfied with your Apple purchase, return it with the original receipt and original packaging within fourteen (14) calendar days of the date of purchase. If the item is returned unopened, in the original box, we will exchange it or offer a refund based only on the original payment method. Apple will mail a check within ten (10) business days for cash, cash equivalent, and check transactions over $250. Except where prohibited, a 10% restocking fee will apply to any non-defective item that requires Apple to perform rework prior to resale; please ask a Mac Specialist for details. Please note the following:

  • Opened software, memory, and other media can be exchanged for the same item, but cannot be returned for a refund.
  • Custom-configured products, including any personalized iPod, cannot be returned or exchanged.
  • Purchases made using a lease are subject to the terms of your lease agreement and cannot be returned.
  • Non-Apple products are sold by Apple “as is.” Consult the manufacturer for warranty terms and conditions.
  • Products can be returned only in the country in which they were originally purchased.

Note that, as an exception, you may return Apple branded software within the 14-day return period, and not be subject to a restocking fee, if you do not agree to the licensing terms, provided you do not retain any copies, including copies stored on a computer or other device. However, if your software includes a license that you can read before you break the seal or sticker on the software media packaging, you may not return the software once you break the software media packaging seal or sticker.

Purchase Orders

Purchases made using a purchase order are subject to “Net 30” terms, except as follows:

  • Educational purchases in Florida, Massachusetts, and Mississippi are subject to “Net 45” terms.
  • Educational purchases in New Jersey, Ohio, and Connecticut are subject to “Net 60” terms.

Pricing

Should Apple reduce its price on any Apple-branded product within fourteen (14) calendar days of the date of purchase, you may request a refund of the difference between the price paid and the current selling price. An original purchase receipt is required, and you must request your refund within fourteen (14) calendar days of the price reduction.

Export Notice

Apple products are subject to United States and foreign export control laws and regulations and must be purchased, sold, exported, reexported, transferred, or used in compliance with such export laws and regulations.

Gift Cards

For Apple Store Gift Card policies, please consult the back of your Apple Gift Card holder.

Gift Receipt Return Policy

Gift items purchased at a retail Apple Store can be returned with an original Gift Receipt within fourteen (14) calendar days of the date of purchase. If the item is returned in the original box, unopened, with the original packaging, we will exchange it or offer you an Apple Gift Card equal to the purchase price of the gift, including tax and any other fees. All other standard purchase policies outlined above apply.

Sales to End Users Only

The Apple Store sells and ships products to end user customers only. You may not purchase for resale. Apple reserves the right to refuse or cancel your order if Apple suspects you are purchasing for resale.

iPhone Sales Policies

The purchase and use of an iPhone is subject to terms and conditions found at: http://www.apple.com/legal/sla/ and http://www.apple.com/legal/warranty/. In addition, by making this purchase, you expressly acknowledge that:

  • A minimum new two-year wireless service plan with AT&T is required to activate all iPhone features, including iPod features.  Wireless service for iPhone is solely provided by and is the responsibility of AT&T.
  • The Apple Online and Retail Stores sell iPhone for end-user customers only.  iPhone may not be purchased for resale.
  • Apple reserves the right, in its sole discretion, to refuse or cancel any order and to limit order quantity.  Apple may require additional qualifying information prior to accepting or processing any order.
  • iPhone may not be purchased for export outside of the United States, either directly or indirectly.
  • Making unauthorized modifications to the software on an iPhone violates the iPhone software license agreement, and the inability to use iPhone due to unauthorized software modifications is not covered under warranty.
  • iPhone purchases are limited to five iPhones per customer and must be purchased with a Credit Card, Debit Card or Gift Card.
  • No restocking fee will be assessed on iPhones returned within the 14-day return period.

Legal Information