Because Apple makes both the hardware and software, we know the Mac inside and out. So anytime you need a little help or if you just want to learn how to get the most out of your Mac, you’ll know where to go.
It comes with award-winning support.
A PC is loaded with software made by different companies. The computer itself is made by yet another company. So getting help can be a frustrating game of who-to-call. Not so with a Mac. Simply visit an Apple Store or make one call to AppleCare whenever you have questions.
We’ll move your files for you.
Purchase a One to One membership at the same time you get your new Mac from an Apple Retail Store, and you won’t have to spend hours transferring all your stuff. Just bring in your old PC, and we’ll do it for you. A Specialist will move all your files — email, contacts, music, photos, documents, calendar, desktop items — and make sure everything is exactly where it should be. One to One costs just $99, and it includes a year’s worth of one-hour, face-to-face training sessions. It’s like getting a head start before you start.
We’re here to help.
Learn everything you need to know from the people who know everything. Feel free to contact Apple’s award-winning technical support team any way you like. Talk to an Apple Specialist on the phone, on your Mac in a live chat, or in person at an Apple Retail Store. Most issues can be resolved with a single phone call, chat, or visit.
Geniuses are standing by.
If you have technical questions about your Mac, the Genius Bar is the place for free advice, insight, and friendly, hands-on technical support. Geniuses use their impressive knowledge to answer technical questions, troubleshoot problems, and perform repairs — all at your neighborhood Apple Retail Store.
Have a technical question?
You can get friendly, expert advice at the Genius Bar in any Apple Retail Store.-
How do I meet with a Genius?
The fastest way to reserve time with a Genius is to book a reservation online. Just select your state and the Apple Retail Store near you, fill in the required information, and choose a time.
-
Who works at the Genius Bar?
Geniuses are selected by Apple and receive intensive training at Apple’s Cupertino headquarters. Thanks to their training, they have extensive knowledge of the Mac, iPod, Apple TV, iPhone, and iPad.
Back to top
It’s easy to learn.
Learning how to use a new computer can be intimidating. We get that. So stop by an Apple Retail Store and sit in on complimentary workshops. Or buy a One to One membership with your new Mac from an Apple Retail Store or the Apple Online Store for training with an expert.
Attend workshops that do wonders.
Learn something new about your Mac by taking a complimentary workshop at an Apple Retail Store. All workshops are taught by people who really know the Mac and are eager to share their knowledge with you. You’ll learn Mac basics, find out how to use Mac applications, and discover new tips and tricks.
Learn your way with One to One.
One to One training will help you do more with your Mac than you ever thought possible. First, we'll set up your email, transfer your photos, music, and other files, and show you how to keep everything in sync with iCloud. Then, we'll work with you to create a curriculum tailored to your goals, learning style, and experience level. One to One costs just $99 for a full year and is available only at the time you purchase a new Mac from the Apple Retail Store or the Apple Online Store.
Click and learn.
You can learn almost everything about your new Mac online at Apple.com. Watch video tutorials on iPhoto, iMovie, GarageBand, Mac OS X, accessing Wi-Fi networks, and more. Learn valuable tricks and tips. With these online resources, you can get better acquainted with your Mac on your own time and at your own pace.
-
There's a training session for every learning style.
-
Personal Training
Get up to a full hour of uninterrupted time to work one-on-one with a Trainer on the topic of your choice.
-
Group Training
Learn and share ideas in a small group with other One to One members about topics like making a movie or a photo book.
-
Open Training
Work individually on whatever project you can dream up, with a Trainer available to answer questions.
It’s covered
from day 1
to day 1,095.
A Mac comes with 90 days of complimentary support and a one-year warranty. Buy the AppleCare Protection Plan, and you get up to three years of world-class support and repair coverage.
Included with your Mac: 365 days of service.
Your shiny new Mac comes with 90 days of complimentary telephone technical support. So whenever you have a question or problem, all the help you need is a phone call away. And a hardware warranty covers your Mac and all included accessories against defects for one year from the original purchase date.
Extend your support with AppleCare Products.
Because things happen when you least expect them, there’s the AppleCare Protection Plan. It extends your technical support and hardware coverage to up to three years from the original purchase date of your Mac. Call an Apple Specialist as often as you like. And should you need repairs, just take your Mac to an Apple Retail Store, mail in your portable computers using a prepaid shipping box, or request onsite repair for your desktop computers. AppleCare Protection Plan also covers parts and labor from any Apple-authorized technician.
Come in and try a Mac.
To really understand why you’ll love a Mac, you need to experience one for yourself.
Visit your nearest Apple Retail Store.
Locate an Apple Store near you and see firsthand all the amazing things a Mac has to offer.
Talk to a Specialist.
The world’s most knowledgeable Apple people can help you get to know our products and answer your questions.
Talk to an Apple Specialist.
Get Mac advice from anywhere.
Call 1-800-MY-APPLE.
Speak directly with a knowledgeable Apple Specialist over the phone any time of the day.
Chat online.
Visit the Apple Online Store and click the Chat button to speak with a trained chat Specialist.
