Once your payment has been received and your order has been accepted by Apple, you will receive an order confirmation email with the details of your order and estimated availability and delivery dates. If you have not received this email 24 hours after you placed your order, please contact the Apple Store Customer Service team
Please note for credit card orders, we may ask you to provide additional documentation before confirming your order or your order may be declined by your bank. If this is the case, we will contact you by email.
Once your order has left our warehouse, you will receive a shipment notification email, advising you of an estimated delivery date and information about how to track your order.
We aim to contact you via e-mail or telephone if:
- we require further information from you to process your order
- we need to make changes to your order
(e.g. availability dates, product upgrades...)
- we encounter problems during delivery