• SALES & REFUND TERMS AND CONDITIONS (“TERMS”)
• Standard Return Policy
• Wireless Services
• Pricing and Price Reductions/Corrections
• Order, Order Acknowledgement, and Order Acceptance
• Shipping & Delivery
• Consumers Only
• Apple One-Year Limited Manufacturer Warranty
• UAE Sales Only
• Apple Store Customer Service
• Export
• Product Availability and Limitations
• Contacting Apple
• Payments

SALES & REFUND TERMS AND CONDITIONS (“TERMS”)

Thanks for shopping at Apple. We appreciate the fact that you like to buy the cool stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products at the Apple Online Store (we’ll refer to this as the “Apple Store” in this policy).

As with any shopping experience, there are terms and conditions that apply to transactions at the Apple Store. By placing an order or making a purchase at an Apple Store, you agree to the terms set forth below, along with Apple’s Privacy Policy and Terms of Use.

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Standard Return Policy

We fundamentally believe you will be thrilled with the products you purchase from the Apple Store. That’s because we go out of our way to ensure that they’re designed and built to be just what you need. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product.

To return an undamaged product purchased at the Apple Store, please contact us at 8000 444 0396 between 10:00 and 19:00 Sunday to Thursday within 14 days from the date you receive the product. Once we receive your returned product, we’ll exchange it or offer a refund based upon the original payment method. Please note the following:

• Products can be returned only in the country in which they were originally purchased.
• The following products are not eligible for return: electronic software downloads, subscriptions to the Software-Up-To-Date program, Apple Store Gift Cards, and any Apple Developer products.
• Apple provides security features to enable you to protect your product in case of loss or theft. If you do not disable these features prior to returning your device, Apple may refuse the return or exchange.
• Opened software cannot be returned if it contained a seal with the software license on the outside of the package and you could read the software license before opening its packaging. As an exception, you may return Apple-branded software if you do not agree to the licensing terms; however, you may not retain or otherwise use any copies of returned software.

For complete details on how to return a product purchased at the Apple Store, please visit the Return & Refunds page.

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Wireless Services

Some Apple products utilize wireless services that may incur extra costs and are governed by the terms of a separate agreement between you and your selected wireless service provider. For more information, contact your wireless service provider.

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Pricing and Price Reductions/Corrections

Apple reserves the right to change prices for products displayed on the Apple Store at any time and to correct pricing errors that may inadvertently occur. Any price changes will not affect an order that has already been accepted by Apple. In the event of a pricing error, we will notify you of the error and allow you to either proceed with the transaction at the correct price or cancel your order at no cost to you. Additional information about pricing and taxes is available in the Payment & Pricing section of the Help page located at http://www.apple.com/ae/shop/help/payments.

In addition to your right to cancel your order, return a product or cancel a service contract for any reason as explained above, should Apple reduce its price on any Apple-branded product within 14 calendar days from the date you receive your product, feel free to contact the Apple Store toll free at 8000 444 0396 to request a refund or credit of the difference between the price you were charged and the current selling price. To receive the refund or credit, you must contact Apple within 14 calendar days of the price change. Please note that this excludes limited-time price reductions, such as those that occur during special sales events.

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Order, Order Acknowledgement, and Order Acceptance

To place an order for products or services at the Apple Store, you can visit the store website at http://www.apple.com/ae or use the Apple Store mobile app, and then simply add the products you want to your shopping bag, check out (using your chosen payment method) with your Apple ID or as a guest customer, and have your items shipped to you or to a person designated by you. Alternatively, you can call the Apple Store toll free at 8000 444 0396 between 10:00-19:00 Sunday to Thursday and an Apple Specialist will assist you through the entire order process, from product selection to payment method. Whichever way you choose to order, you will be given an opportunity to review your order prior to submitting it. Once you have placed your order, we will provide you with a web order number.

Within a few minutes after we receive your order, we’ll email you an order confirmation. As with the web order number, the order confirmation email does not signify our acceptance of your order; we are simply confirming that we received your order. Once we have processed your order and prepared it for shipping, we will send you an email stating that we have accepted your order, which will include the shipment details (the “Shipment Notification Email”). The decision to accept your order is at our sole discretion. Because we want to make sure that we have your product available, we won’t accept your order until we have prepared your product for shipping. In most cases, this will be within twenty-four hours for items that are in stock. For items that are not in stock, you will receive the Order Acceptance Email when the item becomes available and has been prepared for shipping, which in no event will be later than the “ships” timeframe presented to you at checkout. Once we have sent and you have received the Order Acceptance Email, Apple will have formed a contract with you (we will include the key terms of the contract in this acceptance email).

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Shipping & Delivery

Please review the http://www.apple.com/ae/shop/help/shipping_delivery page to learn about how and when you will receive the products you purchased from the Apple Store. Since the actual delivery of your order can be impacted by many events beyond Apple’s control once it leaves our facilities, Apple cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery.

As Apple takes care of the dispatch of the products you purchase on the Apple Store, the risk of loss of, or damage to, product(s) shall pass to you when you, or a person designated by you, acquires physical possession of the product(s). Title in the product(s) shall pass to you when the product(s) is picked up by the carrier from our warehouse. At this point, you will receive the Shipment Notification Email. If there are any issues with delivery, please contact Apple to resolve.

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Consumers Only

The Apple Store sells and ships products to end-user customers only. You may not purchase products at the Apple Store for resale, and we reserve the right to refuse or cancel your order if we suspect you are doing so.

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Apple One-Year Limited Manufacturer Warranty

Apple provides a one-year limited manufacturer warranty against defects in materials and workmanship for any new Apple-branded product. The applicable warranty terms and conditions can be reviewed at https://www.apple.com/legal/warranty and are also contained in your Apple hardware box. The Apple One-Year Limited Warranty does not apply to products that are not Apple branded, even if packaged or sold with Apple products. Non-Apple-branded products may have the benefit of a manufacturer’s warranty provided by the product manufacturer—please see your product box and literature for details.

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UAE Sales Only

The Apple Store accepts orders from billing addresses within the UAE. Apple will not ship products purchased at the Apple Store to an address outside of the UAE. Please click here to find an Apple Store outside of the UAE. Apple products are subject to applicable export control laws and regulations and must be purchased, sold, exported, re-exported, transferred, and used in compliance with such export laws and regulations. If you do plan to export an Apple product to another country, you must obtain any legally-required export licenses (or other government approvals) prior to doing so.

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Apple Store Customer Service

If you experience any problem with your order or want to check the status of your order, please check http://www.apple.com/ae/shop/account/home or contact the Apple Store Customer Service toll free at 8000 444 0396 from Sunday to Thursday 10:00-19:00.

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Export

This contract is subject to applicable export control laws. You may not export any product purchased from the Apple Store to another country or region if prohibited by export control laws. If you do plan to export an Apple product to another country or region, you must obtain any legally required export licenses (or other government approvals) prior to doing so.

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Product Availability and Limitations

Given the popularity and/or supply constraints of some of our products, Apple may have to limit the number of products available for purchase. Trust us, we’re building them as fast as we can. Apple reserves the right to change quantities available for purchase at any time, even after you place an order, provided Apple has not yet accepted your order.

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Contacting Apple

The Apple Store is operated by Apple M E FZCO Dubai Branch, which is incorporated in the Emirate of Dubai, United Arab Emirates, with commercial license number 695998 and its registered office located at Office 302, Level 3, Building 4, Emaar Square, PO Box 116977, Downtown Dubai, Dubai, United Arab Emirates. You may contact the Apple Store toll free at 8000 444 0396.

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Payments

If you are paying by credit card, when you submit your order, we may block up to the total amount of the order on your credit card. If we do not receive authorization from your credit card issuer, we will inform you so that you can provide us with another payment method. Your credit card will be charged once we accept your order.

We reserve the right to verify the identity of the card holder. To ensure that your credit or debit card is not being used without your consent, we will validate the name, address, and other personal information supplied by you during the order process against information held by the card issuer and integrator. By accepting these terms and conditions, you consent to such checks being made.

Further information on payment can be found in the Payment & Pricing section of the Help page located at http://www.apple.com/ae/shop/help/payments.

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