Your Account & Apple ID

Shopping on the Apple Online Store is faster and more convenient when you have an Apple account. Your account consists of a unique Apple ID and password. When you're logged in, you can easily save items and bags, check the status of an order, and more.

What is an Apple ID?

An Apple Account/Apple ID lets you personalise your Apple on-line experience. Once you have created an Apple Account/Apple ID you will use it to access those Apple online resources which require you to identify yourself. With your Apple Account/Apple ID you can access your Apple Store order history and our Self Service website.

What are the benefits of an Apple ID?

To create an Apple ID (typically your email address) or sign in using an existing Apple ID, click here.

By creating and using an Apple ID, you can personalise your Apple Online Store experience. With an Apple ID you can save items you are interested in purchasing, save a shopping bag if you are almost ready to place an order, use Express Checkout, check your order status and much more.

If you forgot your Apple ID, try your current email address. If that doesn't work, you can find your username with our Apple ID recovery tool, iForgot. You can also visit the Your Apple ID Support page.

If you still can't sign in, please contact Apple Store Customer Service at 8000 444 0396. For security purposes, Apple cannot provide you with your Apple ID or password.

How to create an Apple ID account?

To create an Apple ID account and password, click here. Enter your e-mail address, which becomes your Apple ID account username, and all of the other required fields.

Can I buy online without an Apple ID?

With our Guest Checkout feature, you can check out on the Apple Online Store without an Apple ID or password. Simply add the items you would like to purchase to your shopping bag, enter your shipping and payment information, and click the "Place Order Now" button.

You will be able to visit online Order Status to check your order status and track shipments. To cancel items, add items, or make changes to your order, please call 8000 444 0396.

Can I have more than one Apple ID account?

Yes, but it is not recommended as you will not be able to view your complete order history under the same Apple ID account. Please note, Apple ID accounts cannot be merged.

I forgot my Apple ID account password.

Follow the instructions on the iForgot web site password. Your sign-in information will be sent to the email address you chose for your Apple ID account. Alternatively you can answer the password recovery question you set when you created your account.

For security reasons, Apple cannot reset the password for you.

How do I change my Apple ID account details?

It is easy to change your user name, password, or billing information. Just click on "Account" at the top of any Apple Store page and sign in. Once signed in, you can review and edit your personal information. Alternatively you can visit to modify your Apple ID account.