Holiday Return Policy
Items purchased at the Apple Online Store that are received between November 14, 2018 and January 6, 2019, may be returned through January 20, 2019. Please note that all other terms and conditions provided in the Apple Online Store Sales and Refunds Policy are still applicable with respect to such items purchased. All purchases made after January 6, 2019 are subject to the Standard Return Policy.
Standard Return Policy
Returns can be arranged via our online Order Status website in one single step.
Returns are subject to Apple's Sales and Refunds Policy. If you change your mind, you can return your Standard hardware to us within 14 calendar days of delivery. Software returns are also accepted within this period, but only if the software was not unsealed. This option is in addition to your consumer rights to return defective products. Click here for more details and check “What happens if I have received a defective item” below.
If you do wish to return your order, or just certain items from it, please use our online Self Service website or contact us. Be sure to to provide the following details:
- Your Web Order Number.
- The full address from where we can collect the goods.
- A contact phone number
On receipt of your e-mail, we will provide you with a Return Material Authorisation (RMA) number. Indicating this number clearly on the packaging of the goods you are returning will help ensure that your returns are processed quickly.
Please visit Section 6 of our terms and conditions for comprehensive information about what items can be returned.
Please visit our Step-by-Step Guide to learn how to return an item.
iPhone and iPad Returns — Wireless Service Cancellation
Wireless carriers have different service cancellation policies. Returning your iPhone or iPad may not automatically cancel or reset your wireless account; you are responsible for your wireless service agreement and for any applicable fees associated with your wireless account. Please contact your provider for more information.