Support and Service
Saving someone’s day is a rewarding way to spend yours.
When you become part of the support and service teams at Apple, you become part of the personal connection that strengthens the relationship people have with their Apple products. Every customer conversation we have or guidance we share — in person, online, or by phone, chat or email — is another opportunity for us to enrich their experience.
Every call Yaprak receives means the world to her.
Why did you decide a career at Apple was right for you?
I went to graduate school for physics, so I knew I wanted to work in science and technology. But I wanted a job that allowed me to interact with people as well. That’s what led me to become an Apple At Home Advisor. I get to work in a field I’m passionate about — technology — and help people use Apple products to pursue their own passions.
What’s it like working for Apple from your home?
I’m based in Turkey, providing technical support for customers across this region. While there are thousands of At Home Advisors around the world, Apple does a great job keeping us all connected. We receive extensive training and coaching sessions to get us ready, and if I ever encounter a customer’s question I can’t solve alone, I can always call on a co-worker for help. I get the benefits of an office community from the relaxing environment of my home.
How do you approach each customer interaction?
Every call means a new opportunity for me to help our customers. As a friendly voice of Apple, I want them to feel like they’re part of our extended family. I understand they’ve got their photos, home videos, documents and music on their devices. I want them to know that solving their technical issue means as much to me as it does to them. If I can fix their problem, it’s like I’m helping them get their world back.
A job as an Apple At Home Advisor is an opportunity to use your knowledge of Apple products and services to help others.
Find a team and begin your own story here.
Create the online experiences that deliver Apple support to customers throughout the world. As part of this group, you could work on our industry-leading support website, our support apps, customer community forums or social media. Areas of work include Content Editing, Graphic Design, User Experience Design, Production, Web Analysis, Content Strategy and Programme Management.
Technical Support and Customer Support
Be the voice of Apple, helping customers with live support by phone, chat or email. On this team, you’ll share your passion for Apple products and services as you build relationships with customers, partners or program members. Or you could make that all possible with work in training, communications or leadership. Whether you’re teaching a customer how to do something amazing or troubleshooting something technical, you’ll help save someone’s day. Areas of work include Technical Support, Customer Administration Management, Program Support, Instructional Design, Training, Software Support Engineering and Management.
Apple Store Support
When a customer becomes an owner, it’s the beginning of a relationship. And this team helps make sure that relationship thrives. When customers visit the Apple Store, you’ll put your own passions to work to help customers bring their personal projects to life. You might help one customer sync music with video, show another how to retouch their photos or even teach a child to code. If you have a talent for hands-on problem solving, you can address customers’ technical issues to reconnect them with the Apple experience they love. Roles include Creative, Technical Specialist and Genius.
AppleCare Business Development
Help manage Apple’s service and support products, including AppleCare+ and AppleCare Protection Plan. This group ensures customers have peace of mind with longer warranty and support eligibility periods, enhanced service experiences and coverage for accidental damage. Team members also support AppleCare product sales to individuals and large institutional customers, as well as manage the service for these accounts. Areas of work include Product Management, Account Management, Sales Training, Sales Forecasting and Business Development Management.
Service Channel Management and Operations
Be part of the team focused on delivering world-class hardware service through the Apple Store, Apple Authorised Service Providers, and Apple Repair Centers. You might use your expertise to develop repair processes, manage our global service and parts supply chain, build relationships with service providers or develop and deliver technical training. Areas of work include Hardware Engineering, Planning, Procurement, Service Channel Management, Programme Management, Systems Management, Business Intelligence Analysis, Instructional Design, Training and Technical Content Production.