Contacting Apple

Sales and
Product Inquiries

Apple Online Store

Visit the Apple Online Store to purchase Apple hardware, software, and third-party accessories. To purchase by phone, please call (852) 800 908 988.

To view the most current status and make changes to your Apple Online Store order, visit online Order Status. You can also contact Apple Store Customer Service at (852) 800 908 988 or visit online Help for more information.

Apple Retail Stores

Experience the digital lifestyle at any of the Apple Retail Stores around the country. Find store hours and contact information for all locations.

Find Apple Authorized Resellers

Use our Reseller Locator to find an Apple Authorized Reseller in the Hong Kong.

Apple Authorized Resellers offer industry expertise, multi-platform services, and Mac-based solutions for a wide variety of organizations.

Product and Technical Support

Contact Apple Support

Need service or support? Start your request online and we’ll find you a solution.

Most Apple products are eligible for 90 days of complimentary technical support.Online technical support for Apple products is available beyond the initial 90 days.

Browse Online Support

Visit the Apple Support site for quick answers, manuals, and in-depth technical articles. Visit Apple Support Communities to get help and tips from fellow Apple customers.

For help with Beats by Dre headphones and speakers, visit Beats Support. For help with the Beats Music streaming service, visit Beats Music Support.

Lost or Stolen Apple Products

If you have lost or found an Apple product, contact your local law-enforcement agency to report it. You can also find a list of serial numbers associated with your Apple ID and get information about using Find My for iPhone, iPad, iPod touch, or Mac.

Corporate Address

Apple
2401 Tower One,
Times Square Causeway Bay,
Hong Kong

Frequently Requested Info

Apple ID Support

Learn more about getting an Apple ID and its benefits.

Learn more

AppleCare Products

Find out how to get additional technical support and hardware service options for your Apple products.

Learn more

Repair and Service

See all your repair and service options based on your product and location.

Learn more

Repair Status

Quickly and easily get the status of one or all of your repairs.

Learn more

Apple Support Communities

Give and get help and tips from thousands of other Apple customers.

Learn more

Do-It-Yourself Repair

Use our Online Service Assistant to see the service and repair options for your product.

Learn more

Job Opportunities

Find current openings, college jobs, internships, and more.

Learn more

Media and Analyst Info

Get press releases, media contacts, and more.

Learn more

Feedback

Tell us how we’re doing. Select the appropriate feedback option (we read everything, but can’t always respond):