AppleCare+
Every Apple TV comes with one-year limited warranty and up to 90 days of complimentary technical support. AppleCare+ extends your coverage to three years from your AppleCare+ purchase date and adds unlimited incidents of accidental damage protection, each subject to a service fee of HK$115.(1)
How to get AppleCare+
Add it to your bag during the checkout process when you purchase your new Apple TV.
Or buy it within 60 days of your Apple TV purchase:
- Online
- At an Apple Store (inspection of Apple TV and proof of purchase are required)
- By calling (852) 2112-0099 (requires you to provide proof of purchase)
One stop for technical support
Because Apple designs Apple TV and tvOS, you get a truly integrated system. And only the AppleCare+ provides one-stop service and support from Apple experts, so most issues can be resolved in a single call.(2)
- Priority access to Apple experts
- Global repair coverage(3)
- Carry-in repair: Take your Apple TV to an Apple Store or Apple Authorized Service provider
- Express Replacement Service
Apple hardware coverage
AppleCare+ provides global repair or replacement coverage, both parts and labor, from Apple-authorized technicians around the world. Service coverage includes the following:
- Your Apple TV
- Included Siri Remote and power cord
- Unlimited incidents of accidental damage protection, each subject to a service fee of HK$115
Software support included
Whether you're sitting in the comfort of your home or office or on the go, you can get direct access to Apple experts for questions on a wide range of topics, including:
- Setting up Apple TV and connecting to your Wi-Fi network and iCloud
- Streaming original shows and movies from Apple TV+
- Using AirPlay to play content from iPhone, iPad, or Mac on your HDTV
Important notes