How can we help?

We want you to have the simplest, easiest buying experience possible. But we know you might have a few questions. Read on for details about purchasing, shipping, checking order status, returns, and more.

Help yourself.

Check order status, track or change your order, return items and more.

Go to your order
  1. Shipping & Delivery

    • Delivery Time
    • When can I expect my order?
    • What time will my order deliver?
    • Signature on Delivery
    • Shipping Restrictions
    • Problems With Your Shipment
  2. Returns & Exchange

    • Return Items
    • Terms and Conditions
  3. Payment & Security

    • Payment Methods
    • Can I change my payment method?
    • Are my credit/debit card details secure?
    • When will my credit card be charged?
    • Why was my credit card payment not processed?
    • Can I change my billing address?
  4. Online Store Exclusives

    • Engrave Your iPad or iPod touch
    • Configure Your Mac
    • Buy a Certified Refurbished Product
  5. Your Account

    • Benefits of an Apple ID
    • Find or Reset Password
    • Manage Your Account
    • Privacy Policy
  6. Viewing & Changing Orders

    • Online Order Status
    • Check Order Status
    • Track Shipments
    • Edit Your Order
    • Cancel Order
    • View or Print Invoice
  7. Gifting

    • Gift Messaging
    • Gift Wrapping
    • Engrave Your iPod or iPad
    • Gift Cards and Certificates
    • Corporate Gifting and Rewards
  8. Policies

    • Privacy Policy
    • Sales and Refund Policy
    • Hardware Warranties
    • Site Terms of Use
    • Software License Information
  9. Shopping Experience

    • Ratings and Reviews
    • iPod Accessory Compatibility
    • Saving Items for Later
    • Using Check Out
    • Find an Apple Reseller Store
  10. Apple Software

    • Older Versions of OS X
    • GarageBand Learn to Play
    • iWork
  11. Questions & Answers

    • Getting Started
    • Content guidelines
    • Following a Question
    • Voting for the Best Answer
    • Most interesting questions
  12. We keep you informed

    • How will Apple keep me informed of the progress of my order?
    • I have not received my order acknowledgement or shipment confirmation email.