SALES TERMS AND CONDITIONS (“TERMS”)

Thanks for shopping at the Apple Online Store. We want to make sure you have a rewarding experience while you’re exploring, evaluating and purchasing our products on the Apple Online Store at https://www.apple.com/in, or on the phone with the Apple Contact Centre. The Apple Online Store is operated by Apple India Private Limited which is a company incorporated in India with its registered office at 19th Floor, Concorde Tower C, UB City No. 24, Vittal Mallya Road, Bangalore, Karnataka, 560001, India.

To make it visually easier on both of us, we’ll refer to the Apple Online Store and the Apple Contact Centre as the “Apple Store” and to Apple India Private Limited as “Apple”, “we” or “us”. You may contact Apple by mail at the registered address above, or by phone on 000800 040 1966 from Mon-Sun 09:00 – 21:00.

As with any shopping experience, there are terms and conditions that apply to transactions at the Apple Store. If you purchase a product via the Apple Store, these Terms apply to the sales contract between you and Apple, along with the Privacy Policy and Terms of Use. You need to be at least 18 years old to place orders on the Apple Store.

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Wireless Services

Some Apple products utilise wireless services that may incur extra costs and are governed by the terms of a separate agreement between you and your selected wireless service provider.

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Pricing and Price Reductions/Corrections

Apple reserves the right to change prices for products displayed on the Apple Store at any time and to correct pricing errors that may inadvertently occur. Any price changes will not affect an order that has already been accepted by Apple. In the event of a pricing error, we will notify you of the error and allow you to either proceed with the transaction at the correct price or cancel your order at no cost to you. Additional information about pricing and taxes is available in the Payment & Pricing section of the Help page located at https://www.apple.com/in/shop/help/payments.

In addition to your right to cancel your order, return a product or cancel a service contract for any reason as explained above, should Apple reduce its price on any Apple-branded product within 14 calendar days from the date you receive your product, feel free to contact the Apple Store by freephone on 000800 040 1966 to request a refund or credit of the difference between the price you were charged and the current selling price. To receive the refund or credit, you must contact Apple within 14 calendar days of the price change. Please note that this excludes limited-time price reductions, such as those that occur during special sales events.

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Order, Order Acknowledgement and Order Acceptance

To place an order for products or services at the Apple Store, you can visit the store website at https://www.apple.com/in, and then simply add the products you wish to your shopping bag, check out (using your chosen payment method) with your Apple ID or as a guest customer, and have your items shipped to you or to a person designated by you. Alternatively, you can call the Apple Store on 000800 040 1966 Mon-Sun 09:00 – 21:00 and an Apple Specialist will assist you through the order process. Once you have placed your order, we will provide you with a web order number.

Within a few minutes after we receive your order, we’ll email & SMS you an order confirmation. Once we have processed your order and prepared it for shipping, we will send you an email & SMS stating that we have accepted your order, which will include the shipment details (the “Shipment Notification Email”). In most cases, this will be within twenty-four hours for items that are in stock. Once we have sent and you have received the Shipment Notification Email, Apple will have formed a contract with you (we will include the key terms of the contract in this acceptance email). All that remains at that point is for us to deliver the product(s) to you, which we will do straightaway so you can begin enjoying the amazing item(s) you purchased at the Apple Store.

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Shipping & Delivery

The Apple Store offers standard and express delivery options. The standard delivery is free of charge for any order exceeding a certain amount. For orders below this amount or for express delivery, shipping fees will apply. Please visit https://www.apple.com/in/shop/help/shipping_delivery for the current shipping rates and fees. Each item in your order will ship as it becomes available. Orders will not be accepted and products will not be delivered to any address outside of the covered delivery PIN codes in India. Please check your delivery PIN code is covered before ordering.

Please review the Shipping & Delivery section of the Help page located at https://www.apple.com/in/shop/help/shipping_delivery to learn more about how and when you will receive the products you purchased from the Apple Store. Please note that the actual delivery of your order can be impacted by many events beyond Apple’s control once it leaves our facilities. We will, however, notify you of any significant delays, and work with you to ensure a smooth delivery.

As Apple takes care of the dispatch of the products you purchase on the Apple Store, the risk of loss or damage to the product(s) shall pass to you when you, or a person designated by you, acquires physical possession of the product(s).

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Apple One-Year Limited Manufacturer Warranty

Apple provides a one-year limited manufacturer warranty against defects in materials and workmanship for any new Apple-branded product. The applicable warranty terms and conditions can be reviewed at https://www.apple.com/in/legal/warranty/ and are also contained in your Apple hardware box.

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Consumer Rights

Apple's one-year manufacturing warranty is granted separately from and in addition to the consumer protection rights applicable under Indian Consumer Law.

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Returns and Exchanges

Products purchased at Apple Store in India can be exchanged within 14 days of delivery. Products cannot be refunded.

If you believe that your new Apple product is defective please contact Apple Store Customer Service to discuss your options.

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Apple Store Customer Service

If you experience any problem with your order or want to check the status of your order, please check https://www.apple.com/in/shop/account/home or contact the Apple Store Customer Store on 000800 040 1966 Mon-Sun 09:00 – 21:00.

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Export

This contract is subject to applicable export control laws. You may not export any product purchased from the Apple Store to another country if prohibited by export control laws. If you do plan to export an Apple product to another country, you must obtain any legally required export licences (or other government approvals) prior to doing so.

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Product Availability and Limitations

Given the popularity and/or supply constraints of some of our products, Apple may have to limit the number of products available for purchase. Trust us, we’re building them as fast as we can. Apple reserves the right to change quantities available for purchase at any time, even after you place an order, provided Apple has not yet accepted your order.

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Payment Options

The Apple Store offers various payment methods. Further information on payment can be found in the Payment & Pricing section of the Help page located at https://www.apple.com/in/shop/help/payments.

If you are paying by credit card, when you submit your order, we may block up to the total amount of the order on your credit card. If we do not receive authorisation from your credit card issuer, we will inform you so that you can provide us with another payment method. Your credit card will be charged once we accept your order.

We reserve the right to verify the identity of the credit card holder by requesting appropriate documentation.

All information provided by you will be treated securely and strictly in accordance with the applicable data protection laws.

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Legal Metrology Product Declaration

Compliance with the mandatory declaration with respect to pre-packaged Apple product/s as per Legal Metrology (Packaged Commodities) Rules 2011, such as Name & Address of the Manufacturer, Name & Address of the importer, Common Generic Name, Net Content, Country of Origin, Customer Support Address, E-mail & Telephone. Download Legal Metrology Product Declaration.

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