For prepaid orders, the courier will issue a One-Time Password to the phone number provided at time of checkout, as well as requiring a signature upon delivery. The courier will ask for this OTP code when delivering the order. They will be unable to complete delivery without this code.
If your order is being delivered to someone else, you may want Apple to let them know it’s on its way. During checkout, simply enter the recipient's email address in the "Email Address (optional)" field within the ship-to section. The email they receive will only display product, delivery and tracking information. They will also receive delivery updates.
If you have selected Payment on Delivery as your preferred method of payment, on the day of delivery, the courier will contact the recipient to schedule the delivery time. Make sure the recipient is able to answer the phone number that was specified when placing the order, as well as receive the One-Time Password.
If your order is being delivered to a business address, our courier will deliver to a mailroom or delivery point. If you provide a home address which has a reception or concierge service, our courier will deliver to the concierge. In both cases, for prepaid orders the courier will issue a One-Time Password to the phone number provided at time of checkout, as well as requiring a signature upon delivery.
If the courier cannot complete the delivery or the recipient cannot accept the order three times in a row, the goods will be returned to Apple and refunded to the original method of payment.