How do Apple keep me informed of the progress of my order?

Once you have placed your order successfully we will send you an order acknowledgment email confirming that we have received your order. If you have chosen to use a payment on delivery method, this email will also contain further instructions for payment.

Once your order has been accepted and processed we will send you a dispatch notification email and text message confirming that your product(s) have shipped. This will also contain carrier and tracking information as well as estimated delivery dates.

We aim to contact you via email, telephone or text message if:

  • we require further information from you to process your order
  • we need to make changes to your order
    (e.g. availability dates, product upgrades...)
  • we encounter problems during delivery

I have not received my order acknowledgement or dispatch notification email or text message.

Please make sure that the email address and telephone number on your order is correct and that the email has not been directed to a spam folder.

Your email address can be changed via our Self Service website

What happens if Apple need to make changes to my order?

In some instances there may be stock constraints on certain items or items may no longer be available. We aim to inform you as soon as possible of any delays or unexpected changes via email.

Such changes can also be viewed via the Order Status website.