Connected Cards & Privacy

Your device is connected to your financial institution by an Apple wholly owned subsidiary, which fetches and standardizes your account information for display on your device. Your account information is not stored.

Connected Cards allows you to see up-to-date account information on your device to help you better manage your finances.

Privacy Icon

  • Apple fetches and standardizes for display on your device your: account details such as account number, transactions, balance, and information on scheduled or standing payments.
  • Apple sees but does not store your account information.
  • Merchant information not linked to you may be used by Apple to improve Apple products and services.

Connected Cards allows you to see up-to-date account information such as your balance and latest transactions to help you better manage your finances.

Connecting Accounts

When you tap a card in Wallet, Apple will check whether it is eligible for Connected Cards by looking at the country in which it was issued and whether the issuer participates in Connected Cards. Apple may also limit participation in Connected Cards for feature performance reasons; any such limitation will be randomly distributed and will not be based on any qualities of your relationship with Apple.

When you tap to connect a card, Apple uses information about your card and underlying account (such as a partial account number) to identify the issuing financial institution. Apple then sends the financial institution information about the type of connection being set up, including the start time of the connection and the type of information being requested, such as transaction and balance data, and an account identifier. If approved, the bank sends Apple an identifier that the device can use to set up the connected card.

Your device uses the identifier and a secure link to connect to the financial institution’s app or webpage. You will authenticate with your financial institution and may identify the accounts you would like to connect to your device. Your financial institution uses information about your accounts and scope of connection to create a consent token, which can be used by your device to access your account and fetch updated data. Apple encrypts the consent token and sends it to your device for storage; Apple does not store the consent token.

Updating and Viewing Your Account Information

Your account information will be updated whenever you interact with your account by tapping the card in Wallet, and your balance information will be updated when you initiate an online or in-app Apple Pay transaction. You may view your updated account information at any time by going to Wallet and tapping your connected card, or by going to Settings > Wallet & Apple Pay > your financial institution. Updated balance information may also be viewed when you initiate an Apple Pay transaction with the connected card or tap to select your Apple Pay payment method.

Removing Your Account Information

You may stop the fetching of updated account information by going to Settings > Wallet & Apple Pay > tapping your financial institution, and tapping to turn off Fetch Data. Once disabled, you may delete existing account information by tapping Delete Account Activity.

You may disconnect your account at any time by going to Settings > Wallet & Apple Pay > [your financial institution] > Disconnect. Disconnecting your financial institution will disconnect all accounts associated with that financial institution and delete all previously fetched account information.

Connected Cards and Analytics

To help improve Connected Cards, Apple collects information about the connection process and the use of Connected Cards features in the Wallet and Settings apps and stores that information in a way that does not identify you personally. This information includes the time it takes to complete the connection process and which Connected Cards features are most frequently used. Apple may also use this information to improve Apple products and services, for marketing, and for fraud and security purposes.

Connected Cards and Communications

Apple may use the fact that you enabled Connected Cards to determine whether a message is relevant to you, including a marketing message. Anonymous and aggregate information that cannot be tied to you may also be used for Connected Cards marketing and other messaging. You can opt out of marketing messages by clicking the unsubscribe link in a marketing email or by turning off notifications for Wallet.

Connected Cards Support

If you have questions about Connected Cards, you can contact Apple Support. Apple will use any information you share, including personal data, to process your request.

Legal Entities and Applicable Legal Basis for Processing Personal Data

If you are in the United States, Connected Cards is provided by Apple Processing LLC; if you are in the United Kingdom, Connected Cards is provided by Apple Payment Services Ltd (together, “Apple”). Apple processes your personal data generally for performance of your contract with Apple, as necessary for providing the service, and to comply with our legal obligations. Where consent is the appropriate legal basis, Apple seeks it in accordance with applicable local law.

Where applicable local law provides, Apple process personal data as necessary for purposes of our legitimate interests or those of a third party in order to:

  • Standardize and format the account information for display on your device
  • Help improve Connected Cards, Apple Pay, Wallet, and Settings
  • Prevent fraud and other malicious activity

The data used includes:

  • Details about your device and Apple account
  • Account information received from your financial institution

In the United Kingdom, Connected Cards-related information may be used by Apple Payment Services Ltd to the extent necessary and required to comply with law or valid legal process even after you have disconnected from your financial institution.

More Information

Apple retains personal data only for so long as necessary to fulfill the purposes for which it was collected, including as described in this notice and in accordance with Apple’s Privacy Policy, or as required by law. When assessing retention periods, we first carefully examine whether it is necessary to retain the personal data collected and, if retention is required, work to retain the personal data for the shortest period permissible under law.

At all times, information collected by Apple will be treated in accordance with Apple’s Privacy Policy, which can be found at

Published Date: October 24, 2023