Sales & Support

Get familiar with the policies, terms, and conditions for the purchase, support, and servicing of your Apple products.


AppleCare+ covers your iPhone, iPad or iPod for 2 years from the date of original purchase and goes beyond the standard hardware repair and technical support. In addition, you can work with Apple experts to troubleshoot issues over the phone or at an Apple Retail Store.

AppleCare Protection Plan

Some services and repairs are covered under AppleCare plans. Check the terms and conditions of specific plans to verify which support services may be included with your Apple products.

Repair Terms and Conditions

See information about repairs or service for Apple products that are not covered under an Apple warranty, extended service contract, or statutory warranty rights.

Express Replacement Service

Check the terms of our Express Replacement Service.

Remote Access Technical Assistance Terms and Conditions

Find provisions specific to your country in the Remote Access Technical Assistance terms and conditions.

Training Service Terms and Conditions

Learn specifics about the training and services provided by Apple at customers’ requests.

Remote Support Terms and Conditions (Bomgar Software)

For details on the use of Bomgar™ Software and the provision of remote support by Apple, review the terms and conditions (not applicable in Europe, the Middle East, Africa, or India).

Certification Agreements and Policies

Participation in Apple Training and Certification programs is dependent on adherence to the program terms and conditions that are, or were, in effect at the time of the relevant certification exam or training.

Support Communities Terms of Use

Find the guidelines for participating in the Apple Discussion Forums.

Sales Policies

Read the sales, purchase, return, and refund policies for various Apple sales channels.

Apple Store Gift Cards Terms & Conditions

Learn about the terms and conditions related to the purchase and use of the Apple Store Gift Card.

Apple Store Reservation Pass FAQs

Learn about the frequently asked questions related to the use of the Apple Store Reservation Pass.