Sales & Support

Get familiar with the policies, terms, and conditions for the purchase, support, and servicing of your Apple products.

AppleCare+

AppleCare+ provides additional hardware service and technical support from Apple, including coverage for up to two incidents of accidental damage per device covered. AppleCare+ is available for Apple Watch, Apple Watch Sport, Apple Watch Edition, iPad, iPhone, and iPod touch.

Explore the AppleCare+ Terms and Conditions

AppleCare Protection Plan

Some services and repairs are covered under AppleCare plans. Check the terms and conditions of specific plans to verify which support services may be included with your Apple products. 

Repairs

Information about repairs or service for Apple products that are not covered under an Apple warranty, extended service contract, or statutory warranty rights.

Explore Repair Terms and Conditions

Express Replacement Service

View the terms of our Express Replacement Service.

Remote Access Technical Assistance Terms and Conditions

Find provisions specific to your country in the Remote Access Technical Assistance terms and conditions.

Read the Technical Support terms

Remote Support Terms and Conditions (Bomgar Software)

For details on the use of Bomgar™Software and the provision of remote support by Apple, review the terms and conditions (not applicable in Europe, the Middle East, Africa, or India).

See the Bomgar terms

Sales Policies

Read the sales, purchase, return, and refund policies for various Apple sales channels.

iPhone Upgrade Program

Learn about the Terms &Conditions related to the purchase of an iPhone under the iPhone Upgrade Program.

iPhone Payments

Terms and Conditions for purchasing an iPhone with iPhone Payments.

Learn about iPhone Payments

Apple Renew Trade-In

Terms and Conditions for Trading in a device under the Apple Renew program.

Learn about Apple Renew Trade-In

Apple Store Gift Cards Terms & Conditions

Terms and conditions for the purchase and use of the Apple Store Gift Card.

Learn about Gift Cards

Apple Store Reservation Pass FAQs

Frequently asked questions about using the Apple Store Reservation Pass.

Read the FAQs

Training Service Terms and Conditions

Specifics about the training and services provided by Apple at customers’ requests.

Learn about Training Service

Certification Agreements and Policies

Participation in Apple Training and Certification programs is dependent on adherence to the program terms and conditions that are, or were, in effect at the time of the relevant certification exam or training.

Explore Training and Certification

Support Communities Terms of Use

Guidelines for participating in the Apple Discussion Forums.

Learn about Support Communities