Sales & Refund Terms and Conditions

Thanks for shopping at Apple. We appreciate the fact that you like to buy the cool stuff we build. We also want to make sure you have a rewarding experience while you're exploring, evaluating, and purchasing our products, whether you're at the Apple Online Store or on the phone with the Apple Contact Center. By placing an order or making a purchase at an Apple Store, you agree to the terms set forth below along with Apple's Privacy Policy and Terms of Use.

Returns

We fundamentally believe you will be thrilled with the products you purchase from the Apple Store. We understand, however, that sometimes a product may not be what you expected it to be.

iPhone Returns: You may return your undamaged iPhone with its included accessories within 14 days from the date you received the product. Please note that returning your iPhone may not automatically cancel or reset your wireless account; you are responsible for your wireless service agreement and any applicable fees.

Other Products: Simply return any undamaged product with the original receipt (or gift receipt) and original packaging within 14 days from the date you received the product. If returned within this timeframe, we'll exchange it or offer a refund based upon the original payment method. Refunds will only be remitted to a Singapore bank account where the account holder name matches the payor's information, and refunds are remitted domestically only.

Important Return Notes:

• Products can be returned only in the country or region in which they were originally purchased
• Electronic software downloads, subscriptions to the Software-Up-To-Date program, and Apple Developer Connection products are not eligible for return
• If security features are not disabled prior to returning a device, Apple may refuse the return or exchange
• Opened software cannot be returned if it contained a seal with the software license visible before opening
• Apple-branded software may be returned if you do not agree to the licensing terms, but you may not retain or use any copies

For complete details on returning a product, please visit the Returns & Refunds page.

iPhone Purchase

The purchase and use of an iPhone is subject to terms and conditions found at http://www.apple.com/legal/sla/ and http://www.apple.com/legal/warranty/.

By purchasing an iPhone, you expressly acknowledge that:

• A wireless service plan is required to activate all iPhone features
• Making unauthorized modifications to the software on an iPhone violates the iPhone software license agreement
• We strongly recommend against jail-breaking your iPhone
• Should you be unable to use your iPhone due to unauthorized software modification, repair will not be covered under warranty
• Apple may refuse or cancel any order and limit order quantity at its sole discretion
• Apple may require additional qualifying information prior to accepting or processing orders

Wireless Services

Some Apple products utilize wireless services that may incur extra costs and are governed by the terms of a separate agreement between you and your selected wireless service provider.

Pricing and Price Reductions/Corrections

Apple reserves the right to change prices for products displayed at the Apple Store at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the Payment & Security page.

Should Apple reduce its price on any Apple-branded product within 14 calendar days from the date you receive your product, you may contact the Apple Contact Center at 1800-692-7753 to request a refund or credit of the difference. You must contact Apple within 14 calendar days of the price change. This excludes limited-time price reductions such as those during special sales events. Price protection is only available for up to 10 units of a particular product, and Apple may require proof of possession.

Order Acceptance/Confirmation

Once we receive your order, we'll provide an email order confirmation. However, your receipt of an order confirmation does not signify Apple's acceptance of your order or constitute confirmation of our offer to sell—we are simply confirming that we received your order. The Apple Store reserves the right at any time after receiving your order to accept or decline your order for any reason. If Apple cancels an order after you have been billed, Apple will refund the billed amount.

Shipping & Delivery

Please review the Shipping & Pickup page to learn about how and when you will receive products purchased from the Apple Store. Since the actual delivery of your order can be impacted by many events beyond Apple's control once it leaves our facilities, Apple cannot be held liable for late deliveries. We will, however, work with you to ensure smooth delivery.

The risk of loss of, or damage to, products shall pass to you when you or a person designated by you acquires physical possession of the products. Title in the products shall pass to you when the products are picked up by the carrier from our warehouse, at which point you will receive a Shipment Notification Email.

In-Store Pickup and Return

Apple offers in-store pickup for many items available on the Online Store. Certain products and payment methods may not qualify for in-store pickup. Only you or a person designated by you may pick up the items purchased. A government-issued photo ID and order number will be required for pickup. Apple will notify you when your order is ready and the date by which you need to pick up your items. If you don't pick up your order, Apple may cancel it.

If you select in-store pickup with a third party designee, you must provide the third party's name and email address. Certain products and payment methods are not eligible for in-store pickup by a third party. The third party must bring a government-issued photo ID and order number for pickup. Apple is not responsible for actions taken by the third party once your items have been picked up.

For complete details about in-store pickup, please visit Shipping & Pickup.

Shopping Outside Singapore

There are more than 35 Apple Online Stores in countries and regions around the globe. The Apple Online Store Singapore ships only within Singapore and does not ship to freight forwarders. If you would like to purchase Apple products from outside Singapore, please see our International Store Directory to find out if an Apple Online Store serves your country or region.

Consumers Only

The Apple Store sells and ships products to end-user customers only. You may not purchase products at the Apple Store for resale, and we reserve the right to refuse or cancel your order if we suspect you are doing so.

Education Eligibility

Those eligible to purchase from the Apple Store for Education include:

• Kindergartens, Primary Schools, Secondary Schools: Any employee of a public or private kindergarten, primary, or secondary school; school board members currently serving as elected or appointed members; PTA or PTO executives currently serving as elected or appointed officers; and staff of the Ministry of Education
• Universities, Polytechnics, Junior Colleges, and Institutes of Technical Education: Faculty and staff of these institutions in Singapore, and students attending or accepted into these institutions
• Parents: Parents purchasing on behalf of their child who is a student currently attending or accepted into a University, Polytechnic, Junior College, or Institute of Technical Education in Singapore

Purchases from the Apple Store for Education Individuals are not for institutional purchase or resale.

Quantity Limitations for Education Customers

Those eligible to purchase from the Apple Store for Education will be allowed to purchase the following quantities of products per year:

• Desktop: One (1) per year
• Mac mini: One (1) per year
• MacBook: One (1) per year
• Displays: One (1) per year
• iPad: Two (2) per year
• Apple Watch: One (1) with Education Pricing per year
• Accessories: Two (2) with Education Pricing per year

Not all products have special Education Pricing. Purchases can be made either online or in an Apple Retail Store. Total product quantities remain the same regardless of where your purchase is made.

Education Customers Audit Rights

Apple routinely audits the purchases of customers at the Apple Store for Education to ensure that only eligible purchases have been ordered and that all purchase conditions have been observed. Should an audit disclose that you were not an eligible purchaser at the time you placed your order or that you have not observed all applicable conditions, you authorize Apple to:

• If paid by credit card: charge to your credit card the difference between the amount you paid and the price Apple charged the general public for the same goods
• If paid by other means: invoice you for the difference, payable within fifteen days from the invoice date, and if unpaid, institute legal action against you with the prevailing party entitled to attorneys' fees
• If Apple did not offer the specific products to the general public: charge or invoice the difference based on the closest equivalent goods available at the Apple Store

Singapore Sales Only

The Apple Store accepts orders from billing addresses within Singapore only. Apple will not ship products purchased at the Apple Store to an address outside of Singapore.

Export

This contract is subject to applicable export control laws. You may not export any product purchased from the Apple Store to another country or region if prohibited by export control laws. If you plan to export an Apple product, you must obtain any legally required export licenses or government approvals prior to doing so.

Product Availability and Limitations

Given the popularity and/or supply constraints of some products, Apple may have to limit the number of products available for purchase. Apple reserves the right to change quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when Apple confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, Apple will cancel the order and refund your purchase price in full.

Express Checkout

The Payment & Security page describes the various methods you can use to pay for products at the Apple Store. The Apple Online Store also allows you to pay via Express Checkout. By activating and using Express Checkout, you agree to all terms set forth in this Sales Policy. Please note that if you use a public computer or otherwise share a computer with other users, you should turn off Express Checkout when you leave the computer to prevent unexpected purchases.