Product Replacement Service Upgrade Terms and Conditions

The following terms and conditions will apply to Product Replacement Service provided at an Apple Store in conjunction with any services offered under Apple's Limited Warranty. This service is additional to the service options available at no charge under Apple’s Limited Warranty and does not otherwise affect your statutory rights.

i. If you want to minimize the amount of time without your Apple product and if Apple determines that your product is eligible for replacement, and you choose to order the replacement, Apple will ship your replacement product to the Apple Store where you have placed the order. You must return the original product in order to receive the replacement product. Apple will retain the original product and you will retain the replacement product. Apple will request credit card details at the time of replacement product pick-up if you choose a replacement with a value greater than the replacement offered by the Apple Store.

Country variations

The following country variations will control if inconsistent with any provision of these terms:

Australia: The contractual rights in respect of returns, refunds and warranties you may be entitled to under these terms are in addition to the statutory rights you may be entitled to under the Competition and Consumer Act 2010 (Cth) and other applicable Australian consumer protection laws and regulations. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a repair, replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

031221 Product Replacement Upgrade Terms