Product Replacement Service Terms and Conditions

The following terms and conditions will apply to  Product Replacement Service provided in conjunction with any services offered under Apple's Limited Warranty.  This service is additional to the service options available at no charge under Apple’s warranty and does not otherwise affect your statutory rights.

i. If you want to minimize the amount of time without your Apple product and if Apple determines that your product is eligible for  replacement, and you choose to order  the replacement by providing to Apple your credit card details, Apple will ship to your designated location a replacement product. You will return your product so that Apple receives it within fourteen (14) days from the date Apple ships the replacement product (the “Return Period”). You must return the original product in the package that contained the replacement product in accordance with Apple’s instructions. Apple will retain the original product and you will retain the replacement product.

ii. For the  Product Replacement Service, at the time the replacement product ships, Apple will effect an authorization against your credit card equal to the replacement value of a new product (“Replacement Value”), described at the Service FAQ. This authorization will be maintained by Apple and will be applied against loss of the original product or other payments due Apple.

iii. If Apple receives the original product within the Return Period, the authorization on your credit card will expire.

iv. If Apple does not receive the original product within the Return Period your credit card will be charged the Replacement Value. However, if the original product is returned to Apple within  fourteen (14) days after the end of the Return Period your credit card will be charged the Late Fee, as described at the Service FAQ, and any other charges for which you are responsible, and the remainder of the Replacement Value will be credited back to your credit card. After confirmation that all charges have been paid, the authorization on your credit card will expire. All fees and charges described herein exclude all applicable taxes.

Country variations

The following country variations will control if inconsistent with any provision of these terms:

Australia: The contractual rights in respect of returns, refunds and warranties you may be entitled to under these terms are in addition to the statutory rights you may be entitled to under the Competition and Consumer Act 2010 (Cth) and other applicable Australian consumer protection laws and regulations. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a repair, replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

032819 Express Replacement In Warranty Terms