Business Chat

A whole new way to talk to companies.

Now you can start a conversation and ask for information directly from Messages on your iPhone or iPad. Which makes connecting with your favourite companies as easy as texting your favourite people.

A conversation that’s easy to start.

If you’re looking up a company in Maps, Safari or Search, simply tap the Messages icon to send a text. Many businesses also let you start a conversation directly from their own app or website.

Control what you share. And when you chat.

Only you can start a conversation. And when you do, the company can’t see personal information, like your name or phone number, unless you choose to share it for appointments or deliveries. Once you delete a message thread, the company can’t contact you again until you start another conversation.

Talk to a real person. Or easily get to one.

Most often, your conversations will be with a live agent. You might get a fast, automated response for simple requests, but a real person will be available if needed.

Give it a go.

We’re already working with a variety of innovative companies who want to connect to their customers through Business Chat. And we’ll be adding many more partners over time.

  • Apple
  • Aramark
  • AXA
  • buddybank
  • Burberry
  • Credit Suisse
  • CTBC
  • DirecTV Now
  • Discover
  • Dish
  • Fairmont
  • Four Seasons
  • Freshly
  • Harry & David
  • Harvey Norman
  • Hendrick Automotive Group
  • Hilton
  • The Home Depot
  • KDDI
  • Kimpton Hotels & Restaurants
  • La Redoute
  • Lithia Motors, Inc.
  • Lowe's
  • Macerich
  • Mall of America
  • Matches Fashion
  • Men's Wearhouse
  • Newegg
  • NPower
  • Overstock
  • Quicken Loans
  • Robins and Day
  • SnapTravel
  • Sprint
  • swisscom
  • Telstra
  • TD Ameritrade
  • T-Mobile
  • vodafone
  • west elm
  • 1-800 CONTACTS
  • 1-800

Business Chat is included in the latest iOS.

See how to upgrade to the latest iOS