Apple GiveBack

Turn the device you have into the one you want.

Trade in your eligible device for money back via bank transfer.1 If it doesn’t have trade-in value, you can have it recycled responsibly for free. No matter the model or condition, we can turn it into something good for you and good for the planet.

Select your device to get started.1

Our partners will tell you if it has trade-in value or if it’s ready to recycle.

A better way to part with your favourite device.

You’ll see what it’s worth instantly.

Just answer a few questions about your device and our partner will give you a competitive trade-in estimate.1 Or you’ll have the option to recycle it for free.

It goes on to help the planet.

You may be done with your device, but chances are it still has more to give. If it’s in good shape, our trade-in partner will help it go to a new owner. If not, you can bring it to the store or mail it our recycling partner, so we can save more precious materials and take less from the earth.

And if it’s an iPhone, it could even go to Daisy2, our disassembly robot that can efficiently recover the resources inside.

It’s easy to turn in your device.

You can arrange with our trade-in partner for pick up or use their trade-in kit with everything you need to mail out your device. If you’re recycling, you can get a printable shipping label or drop it off at an Apple Store. Whatever way you choose, it’s always free for you.

What is Apple GiveBack and how does it work?

Apple GiveBack is a device trade-in programme offered by Apple. We work with trade-in partners who give you an estimated value based on the device information you provide. If you accept the quote, our partner will arrange a courier to pick up your device (at no cost to you).

Our partner will inspect your device and if it is in the condition stated, you’ll receive a payment for the quoted amount. If the device is not in the stated condition, our partner will send you a new quote. You can either accept the new quote or have your device sent back (at no cost to you).

Does Apple offer recycling?

Yes. Apple GiveBack lets you recycle any Apple device and devices from Apple-owned brands at any Apple Store and online. We’ll make sure it’s recycled responsibly or given a chance to be used again. For devices that are eligible for credit, you can trade it in online.

What happens to my device once I trade it in or recycle it?

When we receive your device, our partners will thoroughly inspect it. If the device is in good working condition, it can be refurbished so it can go on to a new owner. If it’s not in working order, it will be recycled in an environmentally responsible way through one of our partners.

How long does the entire process take?

The entire trade-in process depends on our trade-in partners but usually takes about two to three weeks. But the faster you send in your device, the sooner your trade-in will be inspected and processed.

How do I follow the status of my trade-in?

You can follow the status of your trade-in by using our trade-in partner’s status portal.

Will I receive the quoted value?

Our trade-in partner will inspect your device. If it’s in the condition described, you will receive a payment of the quoted value. If it’s not in the condition described, a new quote will be sent to you. You will have the option to either accept this quote and receive a payment, or reject it and have your device sent back to you for free.

Which devices are eligible for trade-in with Apple GiveBack?

All Apple products are always eligible for recycling and some are also eligible for credit. Either way, give our trade-in or recycling partners your used devices and they will recycle them in a responsible way.

Can I cancel my trade-in?

If the courier hasn’t picked up your device yet, you can cancel your trade-in by following the link in the confirmation email. If your device has already been picked up, the trade-in can’t be canceled unless you receive a new trade-in value after the inspection of your device, which you can then choose to reject.

Do I have to send in my device’s accessories (charger, cables and so on)?

In some cases, your trade-in value can vary depending on whether you send in your power adapter. You don’t have to but you can send in your chargers and cables, and they will be recycled for you.

Can I trade in at an Apple Store?

You can only trade in online. Recycling your used devices is available in all our retail stores as well as online.

Can I trade in or recycle more than one device at a time?

You can trade in as many devices as you like but we accept only one device per transaction.

How do I pack my device for trade-in?

Once you fill out your trade-in information with our trade-in partner and verify your email, you can arrange for pick-up of your device or ask them to send you a trade-in kit. The kit includes instructions on how to prepare, pack and ship your device.

How do I pack my device for recycling?

Devices that contain batteries should be packed in compliance with all applicable laws, regulations and industry best practices, which typically include the guidelines below:

  • Discharge the unit to less than 30 per cent.
  • Do not ship electronics that are disassembled into parts.
  • Do not ship electronics with swollen or damaged batteries.
  • For whole units, surround the product with at least 6 centimetres of suitable filler material, such as recycled or reused packaging, on all sides before placing inside a corrugated box.
  • Ship only one device per box.

When will I get my payment?

It will be issued within two weeks of shipping your device via bank transfer.

How do I find my serial number?

To find your serial number, follow this guide.

What happens to my personal information after I send in my device?

Your personal information will be completely wiped from your device, so make sure to back up your data before you send it in.

What if I can’t print my shipping label or find my shipping instructions?

Contact our trade-in partner via the email or phone number in your confirmation email.

How do I turn off Find My iPhone, Find My iPad or any other Apple device from my account?

To turn off Find My iPhone or Find My iPad on your device:

  1. Tap Settings.
  2. Tap Apple ID, then tap iCloud.
  3. Turn off Find My iPhone or Find My iPad. To turn it off via iCloud (if you do not have your device): Follow this guide.

How do I reset my Apple device and what else should I do before I trade it in?

Do I have to provide a proof of purchase for the device I’m trading in?

No, proof of purchase is not required to trade in a device with Apple GiveBack.

How long do I have to send my device to you?

The estimated trade-in value can vary depending on the trade-in partner but is usually valid for around 14 days, and we encourage you to send the device to our trade-in partner within this timeframe to ensure getting this value.

How do I get additional help with my trade-in?

Contact our trade-in partner via the email or phone number in your confirmation email.