Apple Trade In

Turn the device you have into the one you want.

Trade in your eligible device for credit via bank transfer towards your next purchase.1 If your device isn’t eligible for credit, we’ll recycle it for free. No matter the model or condition, we can turn it into something good for you and good for the planet.

A better way to part with your favourite device.

You’ll see what it’s worth instantly.

Just answer a few questions about your device and our partner will give you a competitive trade-in estimate.1 Or you’ll have the option to recycle it for free.

Your data stays safe.

Before you hand off your device, we'll show you how to safely back up and wipe your data, so you can keep all your information to yourself.2 If it’s an Apple product, it’s even easier. Just use iCloud or Time Machine to move everything in a few steps.

It goes on to help the planet.

You may be done with your device, but chances are it still has more to give. If it’s in good shape, we’ll help it go to a new owner. If not, we’ll send it to our recycling partner, so we can save more precious materials and take less from the Earth.

And if it’s an iPhone, it could even go to Daisy, our disassembly robot that can efficiently recover the resources inside.

It’s easy to turn in your device.

You can arrange with our trade-in partner for pick up or use their trade-in kit with everything you need to mail out your device. If you’re recycling, you can get a printable shipping label or drop it off at an Apple Store. Whatever way you choose, it’s always free for you.

It’s our trade-in and recycling programme that’s good for you and the planet.

We work with trade-in partners who give you an estimated value based on the device information you provide. If you accept the quote, our partner will arrange a courier to pick up your device (at no cost to you).

Our partner will inspect your device and if it is in the condition stated, you’ll receive a payment for the quoted amount. If the device is not in the stated condition, our partner will send you a new quote. You can either accept the new quote or have your device sent back (at no cost to you).

If it’s not eligible for credit, you can recycle it for free.

Yes. You can recycle any Apple device (including devices from Apple-owned brands) at any Apple Store and on for free. That includes your batteries and old electronic products as well as free, on-demand packaging recycling for our commercial, education and institutional customers. When we receive your device it will be thoroughly inspected to determine if components can be recycled or reused. Whether recycled or reused, all activities relating to the processing of your device will be managed in an environmentally responsible way.

When we receive your device, our partners will thoroughly inspect it. If the device is in good working condition, it can be refurbished so it can go on to a new owner. If it’s not in working order, it will be recycled in an environmentally responsible way through one of our partners.

The entire trade-in process depends on our trade-in partners but usually takes about two to three weeks. But the faster you send in your device, the sooner your trade-in will be inspected and processed.

You can follow the status of your trade-in by using our trade-in partner’s status portal.

Our trade-in partner will inspect your device. If it’s in the condition described, you will receive a payment of the quoted value. If it’s not in the condition described, a new quote will be sent to you. You will have the option to either accept this quote and receive a payment, or reject it and have your device sent back to you for free.

You can trade in Apple and third-party devices. Many Apple and third-party devices are eligible for a trade-in refund. And all Apple devices are eligible for recycling. Either way, hand us your used devices and we will handle them responsibly.

If the courier hasn’t picked up your device yet, you can cancel your trade-in by following the link in the confirmation email. If your device has already been picked up, the trade-in can’t be cancelled unless you receive a new trade-in value after the inspection of your device, which you can then choose to reject.
In some cases, your trade-in value can vary depending on whether you send in your power adapter. You don’t have to but you can send in your chargers and cables, and they will be recycled for you.
You can only trade in online. Recycling your used devices is available in all our retail stores as well as online.
You can trade in as many devices as you like but we accept only one device per transaction.
Once you fill out your trade-in information with our trade-in partner and verify your email, you can arrange for pick-up of your device or ask them to send you a trade-in kit. The kit includes instructions on how to prepare, pack and ship your device.

Devices that contain batteries should be packed in compliance with all applicable laws, regulations and industry best practices, which typically include the guidelines below:

  • Discharge the unit to less than 30 per cent.
  • Do not ship electronics that are disassembled into parts.
  • Do not ship electronics with swollen or damaged batteries.
  • For whole units, surround the product with at least 6 centimetres of suitable filler material, such as recycled or reused packaging, on all sides before placing inside a corrugated box.
  • Ship only one device per box.
It will be issued within two weeks of shipping your device via bank transfer.
To find your serial number, follow this guide.
Your personal information will be completely wiped from your device, so make sure to back up your data before you send it in.
Contact our trade-in partner via the email or phone number in your confirmation email.

To turn off Find My iPhone or Find My iPad on your device:

  1. Tap Settings.
  2. Tap Apple ID, then tap iCloud.
  3. Turn off Find My iPhone or Find My iPad. To turn it off via iCloud (if you do not have your device): follow this guide.
No, there is no proof of purchase required to trade in a device with Apple Trade In.
The estimated trade-in value can vary depending on the trade-in partner but is usually valid for around 14 days, and we encourage you to send the device to our trade-in partner within this timeframe to ensure getting this value.
Contact our trade-in partner via the email or phone number in your confirmation email.